Email the Customer When a Shopify Order Is Tagged
Some order updates need a personal note to the customer: a custom item going into production, a backorder, a pickup that's ready. If your team already marks those orders with a tag, this workflow watches for that tag and emails the customer once, then records the date it was sent on the order, so the same customer never gets the email twice when the order is edited later.
How it works
5 steps to add a tag and the customer hears from you, exactly once
When your team adds a tag to a Shopify order
When your team adds a tag to a Shopify order
Check whether this order was already emailed
Check whether this order was already emailed
Continue only if the tag is new for this email
Continue only if the tag is new for this email
Email the customer about their order
Email the customer about their order
Save today's date on the Shopify order
Save today's date on the Shopify order
Ready to add a tag and the customer hears from you, exactly once
Get setup in 5 minutes.
FAQs
Why does the workflow run on every order update?
Shopify reports a new tag as an order update, so the workflow checks each update for your tag. The filter stops it right away when the tag isn't there or the email was already sent.
Will the customer get a second email if the order is edited later?
No. The send date is saved to an order metafield, and the filter skips any order where that metafield already has a value.
Can I send different emails for different tags?
Yes. Copy the workflow for each tag, change the tag in the filter, the email text, and the metafield key, so each tag tracks its own send date.
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add a tag and the customer hears from you, exactly once
5 min setup • Fully supported if you need help