Analyze Last Week's Zendesk Tickets
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Get a concise weekly summary of customer sentiment and support activity without reading every ticket. This template uses MESA’s Ask tool to embed an agent step with a pre-loaded prompt. On a scheduled basis, Yedric pulls Zendesk tickets, analyzes them, and highlights top trends. It flags issues and includes example tickets for context. Results are emailed to your chosen recipient, providing just enough insight to stay informed.
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