How it works

Follow these 3 simple steps to start receiving Slack notifications whenever customers update their subscription addresses

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Address Updated
App connector: Recharge • Time to complete: 0 minutes (Auto-configured)
Why this matters: This step detects when any customer modifies their shipping address in Recharge and immediately starts the notification workflow.

This trigger automatically monitors all address changes in your Recharge subscription system without any configuration needed. When a customer updates their address—whether they move, correct a typo, or change delivery preferences—this step captures the event and passes all the updated address details to the next steps. The system tracks essential information like the customer's name, new address, and customer ID for use in your Slack notification.

Retrieve Shop
App connector: Shopify • Time to complete: 0 minutes (Auto-configured)
Why this matters: This step gets your shop's information to build the correct Recharge admin link in your Slack message.

This step automatically pulls your Shopify store details, specifically your shop name, which gets used to create the direct link to the customer's profile in your Recharge admin panel. The shop name is essential for generating the proper Recharge URL format that lets you click directly from Slack to view the customer's full subscription details. No configuration is required as it uses your existing Shopify connection.

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Send Message
App connector: Slack • Time to complete: 1 minute
Why this matters: This step delivers a formatted notification to your chosen Slack channel with all the address change details and a direct link to manage the customer.

You'll need to specify which Slack channel should receive these notifications in the "What is the Slack channel you would like to send the message to?" field—enter either the channel name (like #customer-updates) or the channel ID. The message automatically includes the customer's full name, their complete new address, and a clickable link that takes you directly to their Recharge customer profile. This gives your team immediate visibility into address changes so you can handle any shipping adjustments or follow up on potential delivery issues.

Make it your own

Customize this workflow even further:

Set custom message formats
Customize the Slack notification to include additional details like subscription frequency, next delivery date, or special delivery instructions.
Add conditional notifications
Only send alerts for specific types of address changes, such as international moves or changes within 24 hours of the next delivery.
Connect customer service tools
Automatically create support tickets in Help Scout or Zendesk when address changes might affect upcoming shipments.
Store address history
Save all address changes to a Google Sheets database to track customer moving patterns and identify potential shipping issues.

Frequently asked questions

What information appears in the Slack notification?
The message includes the customer's full name, their complete updated address (street, city, country, zip), and a direct link to view their full customer profile in your Recharge admin dashboard.
Will I get notified for every small address correction?
Yes, any change to the address fields in Recharge triggers this workflow. If you want to reduce notifications, you can add conditions to filter out minor changes like apartment number updates or zip code corrections.
Can multiple team members receive these notifications?
Absolutely. Set the Slack channel to any shared channel where your customer service, fulfillment, or operations team has access. Everyone in that channel will see the address update notifications.
What is a template?
MESA templates are fully pre-configured workflows built and vetted by Shopify Experts. Unlike competitor templates that provide basic scaffolds requiring extensive setup, MESA templates come with all data variables properly mapped, required fields configured, and steps ready to activate. You can turn them on immediately and start automating.
Can I customize a template?
Absolutely! While our templates work out-of-the-box, every step can be personalized to match your exact business requirements. Add conditional logic, integrate additional apps, or build more sophisticated workflows. MESA's templates provide a solid foundation that you can expand as needed.
Are templates free?
Yes! Our entire library of expert-built, production-ready templates is free to use. Unlike platforms that charge for premium templates or provide only basic scaffolds, MESA gives you access to hundreds of fully-configured, vetted workflows at no additional cost.

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