Send a Slack message when a customer gives a low Delighted survey score
Every step is 100% customizable.If a customer provides less than stellar feedback, you'll want to know about it as soon as possible so that you can reach out and try to resolve the issue that prompted the poor survey response. This customizable template will send a Slack message to the channel of your choice when a customer gives a low score on their Delighted survey.
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Complimentary template customizations.
Workflow Steps:
Step 1. Every time this happens:
Survey Response is created
Step 2. Then...
Determine if the customer gave a score less than 5
Step 3. Then...
Send a Slack message to your team
Frequently Asked Questions
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