Automation Template:

Send a Slack message when a customer gives a low Delighted survey score

icon: personalize Every step is 100% customizable.

Add Template Request Setup

If a customer provides less than stellar feedback, you'll want to know about it as soon as possible so that you can reach out and try to resolve the issue that prompted the poor survey response. This customizable template will send a Slack message to the channel of your choice when a customer gives a low score on their Delighted survey.

Included Forever free plan available.

Included 7-day free trial for premium plans.

Included Live chat, email support included.

Included Complimentary template customizations.

Workflow Steps:

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Step 1. Every time this happens:

Survey Response is created

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Step 2. Then...

Determine if the customer gave a score less than 5

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Step 3. Then...

Send a Slack message to your team


Frequently Asked Questions

What is a template?

Can I personalize a template?

Can MESA help me customize a workflow template?

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