Delighted + Delay workflows
MESA is the fastest way to automate Delighted to Delay . MESA gives you complete control over which fields you send, how they're formatted, and when the sync happens, all without touching a line of code. Start with a pre-built template that matches your needs, customize it with the help of AI, or build something completely unique in under 10 minutes.
Start from customizable templates
MESA includes pre-made Delighted workflow templates to get you started quickly.
1,000+ merchants trust MESA to help them multiply their impact without multiplying their work.
Ready to integrate Delighted with Delay ? Try MESA free for 7 days.
Our support team will help you set up your first workflow for free.
Build any workflow with these Delighted and Delay steps
Making workflows is easy. Triggers start a workflow then, actions occur when it's running. Read more Delighted docs in our knowledge base.
Why automate Delighted to Delay ?
Delighted to Delay automations get more done in less time. Automate the everyday tasks holding back your potential growth.
Send Delighted surveys at the right moment in the customer journey
When a Shopify order is delivered, a return is completed, or a customer hits a milestone, MESA triggers the right Delighted survey automatically. Your feedback arrives when the experience is still fresh, not on a fixed schedule disconnected from what just happened.
Sync Delighted survey responses back to Shopify customer records
When a customer completes a Delighted survey, MESA updates their Shopify record with the score, sentiment, and key details. Your customer profiles reflect how people feel about your brand, not just what they bought.
Alert your team when a low NPS or CSAT score needs immediate follow-up
When a Delighted response comes in below a threshold, MESA notifies the right person through Slack or email with the customer's order context already attached. Your team responds while the customer is still reachable and the situation is still recoverable.
Enhanced Timing Control
By integrating Delay with your Shopify store, you can precisely time various automated processes such as order confirmations, follow-up emails, or inventory updates. This allows for more thoughtful engagement with customers and avoids overwhelming them with immediate, back-to-back notifications.
Staggered Task Distribution
By implementing delays between automated tasks, you can distribute workloads more evenly over time. This prevents system overloads and ensures that tasks are processed smoothly. This means less manual monitoring and intervention, enabling them to focus on more strategic initiatives.
Resource Optimization
With the ability to define delays in automation, you can better align your workflows with business hours or peak activity times. For example, delaying certain non-essential updates or processes during peak sales hours can ensure that resources are focused on priority tasks, enhancing overall efficiency.
Automate your work in less clicks
MESA makes automation achievable so you can multiply your impact without multiplying the work.
Try MESA for free 7-day trial included. Cancel anytime.Expert support included
MESA includes hands-on support from automation experts who know how to get things done.
Free workflow setup
Book a session and we'll build your first workflow with you—live. Most merchants walk away with automation saving 5+ hours/week.
Fast response times
Average first response: Same day, Critical issues: Immediate escalation
Complex builds: 24-48 hours
Managed services available
Personalized workflow reviews, and quarterly check-ins to identify new automation opportunities as your business grows.
Real humans, always
Live chat with real automation experts (not bots). Email support monitored 9am-5pm PST. Google Meet sessions for complex workflows.
