Trigger Klaviyo Message When Shopify Order is Delivered

This step automatically watches for delivery confirmations from your shipping carriers through Tracktor's fulfillment tracking system. When a package reaches the customer and the status updates to "delivered," the trigger captures essential data like the order ID, fulfillment ID, and delivery timestamp. No configuration is needed - the trigger is pre-set to detect delivery events across all your orders and passes this tracking information to the next step for order retrieval.

The workflow automatically retrieves the full order record from your Shopify store, including customer email, order name, line items, and purchase details. This step uses the order ID captured from the delivery trigger to pull comprehensive order data from Shopify's API. The retrieved information includes the customer's email address (required for Klaviyo messaging), order number, and all product details, which then flows into the Klaviyo event creation step.

The workflow creates a custom "Order Delivered" event in your Klaviyo account, associating it with the customer's email address and including order-specific properties like order name, fulfillment ID, and delivery status. This event appears in the customer's Klaviyo profile timeline and can trigger flows you've set up for post-delivery communications like review requests, product recommendations, or loyalty program messages. The event includes three key properties: order name for personalization, fulfillment ID for tracking reference, and delivery status confirmation.