How it works

Follow these 3 simple steps to start triggering personalized Klaviyo messages when your customers' orders are delivered

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Fulfillment Status is Delivered
App connector: Tracktor • Time to complete: 0 minutes (Auto-configured)
Why this matters: This trigger monitors your shipment tracking data and kicks off the entire workflow the moment an order changes to "delivered" status, ensuring customers get timely post-delivery communications.

This step automatically watches for delivery confirmations from your shipping carriers through Tracktor's fulfillment tracking system. When a package reaches the customer and the status updates to "delivered," the trigger captures essential data like the order ID, fulfillment ID, and delivery timestamp. No configuration is needed - the trigger is pre-set to detect delivery events across all your orders and passes this tracking information to the next step for order retrieval.

Retrieve Order
App connector: Shopify • Time to complete: 0 minutes (Auto-configured)
Why this matters: This step fetches complete customer and order details from Shopify using the order ID from the delivery trigger, providing the email address and order information needed for personalized Klaviyo messaging.

The workflow automatically retrieves the full order record from your Shopify store, including customer email, order name, line items, and purchase details. This step uses the order ID captured from the delivery trigger to pull comprehensive order data from Shopify's API. The retrieved information includes the customer's email address (required for Klaviyo messaging), order number, and all product details, which then flows into the Klaviyo event creation step.

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Create Event
App connector: Klaviyo • Time to complete: 0 minutes (Auto-configured)
Why this matters: This step sends the delivery confirmation data to Klaviyo as a trackable event, enabling you to trigger automated email campaigns, SMS messages, or other personalized communications based on successful deliveries.

The workflow creates a custom "Order Delivered" event in your Klaviyo account, associating it with the customer's email address and including order-specific properties like order name, fulfillment ID, and delivery status. This event appears in the customer's Klaviyo profile timeline and can trigger flows you've set up for post-delivery communications like review requests, product recommendations, or loyalty program messages. The event includes three key properties: order name for personalization, fulfillment ID for tracking reference, and delivery status confirmation.

Make it your own

Customize this workflow even further:

Add shipping carrier details
Include tracking numbers, carrier names, and estimated delivery dates as custom properties in your Klaviyo events for more detailed customer communications.
Create conditional messaging paths
Set up different Klaviyo flows based on order value, product type, or customer segment to send tailored follow-up messages after delivery.
Store delivery data in tables
Save delivery confirmations, timing data, and customer responses in your own database to analyze shipping performance and customer satisfaction trends.
Connect review and loyalty programs
Chain additional actions to automatically send review requests to platforms like Yotpo or add loyalty points in apps like LoyaltyLion when orders are delivered.

Frequently asked questions

Will this trigger for partial deliveries if an order ships in multiple packages?
Yes, the workflow triggers separately for each fulfillment that reaches "delivered" status. If an order splits into 3 shipments, you'll get 3 separate Klaviyo events as each package is delivered, allowing for more granular post-delivery communications.
Can I customize what order information gets sent to Klaviyo?
Absolutely. You can modify the "Create Event" step to include additional order properties like total value, product names, shipping address, or custom order tags - any data available in the Shopify order record can be passed to Klaviyo.
What happens if a customer's email address is missing from the Shopify order?
The Klaviyo event creation will skip orders without valid email addresses since Klaviyo requires an email to associate events with customer profiles. You can add error handling to log these cases or use phone numbers as an alternative identifier if available.
What is a template?
Templates are pre-made workflows by our team of experts. Instead of building a workflow from scratch, these have all the steps needed to complete the task.
Can I personalize a template?
Yes! Every step can be customized to meet your exact requirements. Additionally, you can even add more steps and make it more sophisticated.
Are templates free?
Yes! Our entire library containing hundreds of templates are free to use and customize to your exact needs.

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