Tag Engaged Shopify Customers Who Leave Multiple Reviews

This step automatically activates whenever a customer leaves a review through Fera. The trigger captures essential review data including the customer ID and review details, then passes this information to the next step for processing. No configuration is required - it works immediately once you activate the workflow.

The workflow automatically looks up the customer who just left a review using their customer ID from the trigger. It retrieves their full customer record from Fera, including their total review count and other engagement metrics. This data is crucial for the next step to evaluate whether the customer has crossed your review threshold.

You'll configure the minimum number of reviews required before a customer gets tagged (default is 2 reviews). The filter compares the customer's total review count against your threshold - if they have more reviews than your minimum, the workflow continues to tag them. If they haven't reached the threshold yet, the workflow stops here without taking any action.

The workflow automatically finds the corresponding Shopify customer using the external customer ID from Fera. This step retrieves the Shopify customer record that matches the review author, preparing the customer data for tagging. This connection is essential because tags get applied in Shopify, not in Fera.

You'll specify what tag to apply to customers who meet your review threshold (default is "engaged"). The workflow adds this tag to the customer's profile in Shopify, where you can use it for creating customer segments, targeted email campaigns, or special promotions. The tag gets applied immediately and appears in the customer's Shopify profile.