Send Docusign Envelope for New Shopify Orders

5 min setup
No coding required
Runs automatically

Streamline document management by automatically sending Docusign envelopes for each new Shopify order. This MESA workflow template triggers a Docusign envelope from a predefined template, ensuring essential documents are delivered to customers without manual effort. Save time, reduce errors, and maintain a seamless ordering process by automating document delivery.

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Order Created
Create a Docusign Envelope
Update the Recipients for an Envelope
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Send Docusign Envelope to Recipient

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How it works

4 steps to start sending DocuSign requests when new orders come in

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Order Created

App connector: Shopify • Time to complete: 0 minutes (Auto-configured)
Why this matters: This trigger monitors your Shopify store and detects every new order, capturing all the customer and order details needed for the DocuSign envelope.

When a customer completes a purchase in your Shopify store, this trigger automatically captures their order information including email address, customer name, and order details. The trigger runs continuously in the background and passes this order data to the next step in the workflow. No configuration is needed - it connects directly to your Shopify store and starts monitoring immediately after activation.

Create a Docusign Envelope

App connector: DocuSign • Time to complete: 2 minutes
Why this matters: This step sets up the DocuSign envelope structure using your pre-built template and prepares it to receive the customer's signature.

You'll need to configure several key fields to create the envelope properly. First, enter your DocuSign data center location (like "na3" for North America 3) and your DocuSign account ID, which you can find in your DocuSign settings. Most importantly, you'll need to specify your DocuSign template ID - go to your Templates page in DocuSign, click on the template you want to use, open the template details, and copy the template ID from there. You'll also set a return URL where customers get redirected after signing, and choose an authentication method (Email is the default).

Update the Recipients for an Envelope

App connector: DocuSign • Time to complete: 1 minute
Why this matters: This step populates the envelope with the actual customer information from the Shopify order, ensuring the right person receives the document to sign.

The workflow automatically fills in the customer's email address and full name from the Shopify order data into the DocuSign envelope. You only need to configure the recipient ID, which is typically "1" for the first signer in your template. This recipient ID links the customer to specific signature fields or tabs in your DocuSign template, so make sure it matches the recipient ID you used when creating your template.

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Send Docusign Envelope to Recipient

App connector: DocuSign • Time to complete: 0 minutes (Auto-configured)
Why this matters: This final step actually sends the completed envelope to your customer, triggering the email notification with the document ready for their signature.

This step automatically changes the envelope status from "created" to "sent," which tells DocuSign to deliver the envelope to your customer via email. The customer will receive an email with a link to view and sign the document, then get redirected to your specified return URL after completing the signature. No configuration is needed for this step - it uses the envelope ID from the previous step and automatically sends it.

Ready to set this up? It only takes 5 minutes.

Our support team will even help you personalize this workflow for free.

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Make it your own!

Customize this workflow even further:

Schedule envelope reminders
Set up automatic reminder emails to customers who haven't signed their documents after a certain number of days, ensuring contracts get completed without manual follow-up.
Create order tags based on signature status
Tag Shopify orders with "Document Signed" or "Awaiting Signature" to help your team track which orders have completed their paperwork requirements.
Store signature data in custom tables
Save signing completion dates, IP addresses, and document details to your own database for compliance reporting and customer service reference.
Send conditional envelopes based on order details
Use filters to only send DocuSign envelopes for specific products, order amounts over a threshold, or customers from certain locations.

Common questions

What happens if a customer places multiple orders before signing their first document?

Can I use different DocuSign templates for different types of products or order amounts?

What if my DocuSign template has multiple signers or requires additional information beyond customer name and email?

Ready to start sending DocuSign requests when new orders come in?

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Need help? Our automation experts will help you personalize this workflow for free. Contact support