How it works
Follow these 3 simple steps to start receiving Slack notifications whenever customers update their subscription addresses
Address Updated
Address Updated
Retrieve Shop
Retrieve Shop
Send Message
Send Message
Make it your own
Customize this workflow even further:
Set custom message formats
Customize the Slack notification to include additional details like subscription frequency, next delivery date, or special delivery instructions.
Add conditional notifications
Only send alerts for specific types of address changes, such as international moves or changes within 24 hours of the next delivery.
Connect customer service tools
Automatically create support tickets in Help Scout or Zendesk when address changes might affect upcoming shipments.
Store address history
Save all address changes to a Google Sheets database to track customer moving patterns and identify potential shipping issues.
Frequently asked questions
What information appears in the Slack notification?
The message includes the customer's full name, their complete updated address (street, city, country, zip), and a direct link to view their full customer profile in your Recharge admin dashboard.
Will I get notified for every small address correction?
Yes, any change to the address fields in Recharge triggers this workflow. If you want to reduce notifications, you can add conditions to filter out minor changes like apartment number updates or zip code corrections.
Can multiple team members receive these notifications?
Absolutely. Set the Slack channel to any shared channel where your customer service, fulfillment, or operations team has access. Everyone in that channel will see the address update notifications.
What is a template?
Templates are pre-made workflows by our team of experts. Instead of building a workflow from scratch, these have all the steps needed to complete the task.
Can I personalize a template?
Yes! Every step can be customized to meet your exact requirements. Additionally, you can even add more steps and make it more sophisticated.
Are templates free?
Yes! Our entire library containing hundreds of templates are free to use and customize to your exact needs.
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