Record Mantle App Uninstall Events to Google Sheets

5 min setup

No coding required

Runs automatically

Track customer churn automatically by logging app uninstall events from Mantle into Google Sheets for streamlined analysis and trend monitoring. This workflow checks Mantle for new uninstall events. When an uninstall is detected, it collects relevant details about the customer and the uninstall event, including the uninstall timestamp, Shopify store domain, average monthly revenue, and any available uninstall reason, then records them in a Google Sheet for easy reference and reporting.

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Customer Uninstalled

Add Row

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How it works

2 steps to save Mantle app uninstalls to Google Sheets

App connector: Mantle • Time to complete: 2 minutes

Why this matters: This trigger captures the exact moment merchants uninstall your app through Mantle, ensuring you have complete uninstall data including exit feedback that's critical for understanding and reducing churn.

When a customer uninstalls your Shopify app, Mantle fires a webhook with comprehensive uninstall data. You need to specify your Mantle app ID in the appIds field—this is found in your Mantle dashboard under your app settings. The trigger only fires for uninstalls of the specified app, filtering out any other apps you might manage through Mantle.

App connector: Google Sheets • Time to complete: 3 minutes

Why this matters: Creates a permanent, queryable record of every uninstall with all relevant context, enabling churn analysis, pattern identification, and data-driven retention improvements over time.

This step creates a new row in your Google Sheet with the uninstall data. During setup, you'll configure three key elements:

(1) Spreadsheet name—the workflow can create a new spreadsheet for you or you can connect to an existing one,

(2) Sheet name—default is "Sheet1" but you can customize it, and

(3) Column selection—choose which data points to include from the available options:

Uninstalled At
Shopify Domain
Installed At
Average Monthly Revenue
Shopify Plan
Description
Uninstall Reason

The setup interface provides checkboxes to select which columns you want—all are selected by default but you can deselect any you don't need.

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Frequently asked questions

What if I want to track uninstalls for multiple apps?

You can either duplicate this entire workflow and configure each copy with a different app ID, or modify the trigger to accept multiple app IDs separated by commas. Each approach has trade-offs—separate workflows give more flexibility but require more management.

Can I add custom columns or calculations to the spreadsheet?

Yes, after the workflow creates the initial row, you can add formulas in adjacent columns in Google Sheets that reference the data MESA inserts. For example, add a column that calculates install duration or categorizes uninstall reasons. These formulas won't be overwritten by new rows from MESA.

How do I find my Mantle app ID?

Log into your Mantle dashboard, navigate to your app settings, and look for the App ID or API credentials section. The app ID is typically a unique identifier string that Mantle uses to route webhooks to the correct app. If you can't find it, contact Mantle support for assistance.

Make this template your own!

Customize this workflow even further:

Send Slack alerts for high-value churn

Add a filter that checks {{mantle.customer.averageMonthlyRevenue}} and sends Slack notifications when high-revenue merchants uninstall, enabling immediate follow-up to understand their concerns and potentially recover them.

Categorize uninstalls by revenue tier

Add a custom code step that analyzes the revenue data and adds a "Revenue Tier" column (like "Enterprise," "Mid-Market," "SMB") to help identify which customer segments churn most frequently.

Calculate lifetime value and days active

Add a transform step that calculates the number of days between {{mantle.customer.installedAt}} and {{mantle.customer.uninstalledAt}} to track how long customers used your app before churning, helping identify critical drop-off windows.

Trigger win-back email campaigns

Connect an email or CRM step after the Google Sheets logging to automatically add churned merchants to a win-back email sequence, offering assistance or announcing new features that might address their uninstall reason.

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