Topics:

How to Send Shopify App Uninstall Data to Google Sheets Using Mantle

by Ryan ODonnell
Last updated: July 25, 2025

Tracking when customers uninstall your app gives you a sharp look into churn patterns and helps you spot issues early. By logging these events in a simple spreadsheet, you can quickly see trends and reasons that might otherwise slip by.

This walkthrough shows how to send uninstall data from Mantle straight into Google Sheets. You’ll end up with an organized log that catches every uninstall event, plus key details like timestamps, revenue, and the customer’s Shopify plan.

Once you finish, you’ll have a setup that keeps your team in the loop, fuels smarter decisions, and helps you act faster when you see a spike in lost customers.

TL;DR: Skip the step-by-step tutorial. Use this template to get Mantle uninstall data flowing into Google Sheets with just a few clicks.

MESA Template ID

record-mantle-app-uninstall-google-sheets

Topics:

Step-by-step guide: Export Shopify app uninstall data to Google Sheets

Time needed: 5 minutes

This workflow automatically tracks customer churn by capturing Shopify app uninstall events from Mantle and logging them into Google Sheets. It monitors uninstall events and records key data points, including uninstall timestamp, Shopify store domain, revenue metrics, and uninstall reasons for analysis.

Configure Mantle trigger
Set up the Mantle trigger to monitor for customer uninstall events. Under “Configure,” select the “More fields” option, then click “App Ids” to select the specific apps you want to use.
Create Google Sheet
Create a new Google Sheet to store the uninstall data. The sheet should be structured with the following columns in order:

Column A: Uninstalled At
Column B: Shopify Domain
Column C: Installed At
Column D: Average Monthly Revenue
Column E: Shopify Plan
Column F: Description
Column G: Uninstall Reason

Note: Our template will create this Google Sheet with these columns on your behalf.
Configure Google Sheets connection
To set up the Google Sheets integration, select the spreadsheet/sheet you’d like to use. Next, click “Retrieve Fields” to map each field to a value from the trigger.
Turn workflow “On”
Turn the workflow On and run this once to ensure all connections work properly. Verify that the data is correctly populated in your Google Sheet with all the specified fields when an uninstall event occurs. Once confirmed, the workflow will continue to run automatically and track future uninstall events.

Don’t want to build the workflow step by step? Use our ready-to-go template and start tracking Shopify app uninstalls in Google Sheets instantly.

MESA Template ID

record-mantle-app-uninstall-google-sheets

Why export Shopify app uninstall data to Google Sheets?

Gain visibility into customer churn: Monitoring the Shopify app uninstall events helps you see when and why people are leaving. You can spot patterns, like a spike after a new feature launch or a pricing change, that tell you when something’s off.

Analyze uninstall reasons for product improvements: If you notice many customers cite “missing features” or “too expensive” as reasons, that’s a sign to revisit your roadmap or pricing. Real-world example: Imagine a store owner who spots a trend where high-revenue stores leave right after a billing update. That’s a clear nudge to check your billing flow for hiccups.

Use Google Sheets for easy collaboration and analysis: With everything in a sheet, you and your team can sort, filter, and share insights in seconds. No fancy tools needed.

Identify high-value churn and target win-back campaigns: By tracking revenue and plan data, you can zero in on lost customers who matter most to your bottom line. Maybe you’ll discover that your highest-paying customers leave after a particular type of support ticket, so you can reach out to win them back.

Understand churn by marketing channel: Combine uninstall data with your campaign tracking to see if some channels bring in customers who leave faster. This can help you shift your ad spend to channels that attract loyal users.

Monitor churn across Shopify plans: Tracking each uninstall alongside the customer’s Shopify plan might reveal that certain plans see more churn. That’s a solid clue for adjusting your pricing or packaging.

Tips on exporting Shopify app uninstall data to Google Sheets

Segment uninstall data by cohorts

Break down your uninstall data into groups, such as signup month, Shopify plan, or feature usage. This way, you can spot if customers who joined during a sale leave sooner or if a specific plan has more risk. That helps you fine-tune how you keep those groups happy.

Visualize uninstall metrics in dashboards

Connect your Google Sheet to a tool like Google Data Studio or Looker Studio. With some quick charts, you can track trends, such as uninstall spikes, total revenue lost, or top reasons cited. Dashboards make it much easier to spot trouble before it gets out of hand.

Enrich uninstall data with additional context

Add in info from customer support, NPS surveys, or product usage to see the full story. For example, if users who contact support about a bug often uninstall within a week, you can jump on those issues faster. Mixing in all your data gives you a complete view of what drives people away.

Frequently asked questions

Can I customize the data points captured in the Google Sheet?

Yes, you have complete control over which fields Mantle exports. You can adjust which columns get filled to match your business needs.

How often does the workflow update the Google Sheet with new uninstall events?

The workflow instantly pushes new data after an uninstall event fires in Mantle, so your sheet always stays up to date.

Can email alerts be sent when high-value customers uninstall the app?

Absolutely. Using MESA’s automation, you can set up a rule to trigger email alerts whenever a customer with a certain revenue level leaves.

Can I export uninstall data to other destinations besides Google Sheets?

Yes, MESA supports many integrations beyond Google Sheets, so you can send your data wherever you need. Check out our integrations page for more options.

What you should do now

Whenever you’re ready…here are 4 ways MESA can help you get more done:

Sign up for MESA. The best way to get started is sign up for MESA today. Every plan includes the first 7-days free so you can be assured your workflow is running properly.
Browse pre-made templates. Our customizable workflow templates are a great way to get started more quickly.
Talk to our automation experts. If you need help personalizing any workflow template, guidance how to make any automation or, simply want us to make your workflow, we can help.
If you know another merchant who’d enjoy reading this page, share it with them via LinkedIn, YouTube, Twitter, or Facebook.