How it works

Follow these 3 simple steps to start automatically flagging suspicious $0 orders

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Order Created
App connector: Shopify • Time to complete: 0 minutes (Auto-configured)
Why this matters: This trigger monitors your Shopify store for new orders and captures all the order data needed to evaluate whether the order should be flagged as risky.

Every time a customer places an order in your Shopify store, this trigger automatically captures the complete order information including the total price, customer details, and order ID. The trigger runs continuously in the background without any manual intervention required. All order data gets passed to the next step for evaluation, ensuring no orders are missed in the risk assessment process.

Filter: Evaluate order total
App connector: Filter • Time to complete: 0 minutes (Auto-configured)
Why this matters: This step examines the order's total price to determine if it qualifies as a $0 order that needs risk assessment, preventing unnecessary flagging of legitimate paid orders.

The filter evaluates whether the order's total price is less than $0.01, effectively catching all orders with zero or negative values. Only orders that meet this criteria will continue through the workflow to be flagged as risky. Orders with any positive amount will be filtered out and no further action will be taken. The filter uses the exact comparison "less than 0.01" to catch edge cases where pricing might show as $0.001 due to rounding.

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Create Order Risk
App connector: Shopify • Time to complete: 0 minutes (Auto-configured)
Why this matters: This step officially marks the $0 order as high risk in Shopify's fraud detection system, triggering your store's existing risk management protocols.

When a $0 order passes through the filter, this step creates a formal risk assessment record in Shopify with a "HIGH" risk level designation. The system automatically adds a descriptive fact stating "This order has a total price of 0" with a negative sentiment to help your team understand why the order was flagged. This risk flag integrates with Shopify's built-in fraud analysis tools and appears in your admin dashboard alongside other risk indicators for manual review.

Make it your own

Customize this workflow even further:

Add email notifications
Connect your email app to send immediate alerts to your team when $0 orders are detected, including customer details and order information for faster response.
Create detailed risk reports
Store flagged order data in Google Sheets or Airtable to track patterns in suspicious orders and build comprehensive fraud prevention reports.
Implement automatic order cancellation
Add a step to automatically cancel and refund $0 orders while notifying the customer, streamlining your response to obvious pricing errors.
Deploy AI agents for complex fraud detection
Let AI agents analyze multiple risk factors beyond just price (like shipping address patterns, customer history, or unusual product combinations) before deciding whether to flag orders.

Frequently asked questions

Will this flag legitimate $0 orders like promotional giveaways?
Yes, this workflow flags all orders with zero total price regardless of the reason. If you run legitimate $0 promotions, consider adding additional filter conditions to check for specific discount codes or product types before flagging the order.
Can I adjust the price threshold to catch orders under $1 instead of $0?
Absolutely. In the Filter step, you can change the comparison value from "0.01" to "1.01" to flag all orders under $1, or any other amount that makes sense for your business.
What happens if Shopify's risk assessment API is temporarily unavailable?
The workflow will retry the risk creation step automatically. If it continues to fail, you'll receive an error notification and can manually flag the order in your Shopify admin while the system recovers.
What is a template?
MESA templates are fully pre-configured workflows built and vetted by Shopify Experts. Unlike competitor templates that provide basic scaffolds requiring extensive setup, MESA templates come with all data variables properly mapped, required fields configured, and steps ready to activate. You can turn them on immediately and start automating.
Can I customize a template?
Absolutely! While our templates work out-of-the-box, every step can be personalized to match your exact business requirements. Add conditional logic, integrate additional apps, or build more sophisticated workflows. MESA's templates provide a solid foundation that you can expand as needed.
Are templates free?
Yes! Our entire library of expert-built, production-ready templates is free to use. Unlike platforms that charge for premium templates or provide only basic scaffolds, MESA gives you access to hundreds of fully-configured, vetted workflows at no additional cost.

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