Create Zendesk Tickets for Negative Judge.me Reviews
A one- or two-star review is often the only time an unhappy customer tells you something went wrong, and it's easy to miss in the Judge.me dashboard. This workflow starts whenever a new Judge.me review comes in, keeps only the low-rated ones, and opens a Zendesk ticket with the rating, the review text, the product and the reviewer's email, so your support team can reach out and fix the problem before it costs you another sale.
How it works
3 steps to turn every bad Judge.me review into a Zendesk ticket your team follows up on
A customer leaves a new Judge.me review
A customer leaves a new Judge.me review
Keep only reviews of 2 stars or lower
Keep only reviews of 2 stars or lower
Zendesk opens a ticket with the review and customer
Zendesk opens a ticket with the review and customer
Ready to turn every bad Judge.me review into a Zendesk ticket your team follows up on
Get setup in 3 minutes.
FAQs
Which reviews create a ticket?
Only reviews at or below the rating you set in the filter step, 2 stars by default. Every other review is ignored, so your Zendesk queue only gets reviews that need a follow-up.
Will the customer get an email from Zendesk?
That depends on your Zendesk triggers. If your account emails requesters when a ticket is created, the reviewer gets that message. You can create the ticket with the reviewer as requester but turn off that notification if you'd rather reach out personally first.
Does this reply to the review in Judge.me?
No. It opens a support ticket so your team can contact the customer privately. You can still post a public reply in Judge.me once the issue is resolved.
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turn every bad Judge.me review into a Zendesk ticket your team follows up on
3 min setup • Fully supported if you need help