Create Linear Issues for Shopify Orders Tagged for Follow-up

4 min setup
No coding required
Runs automatically

Some orders need a person: a damaged item, a custom request, an address that looks wrong. Tag the order in Shopify and this workflow opens a Linear issue with the order details, then tags the order again so you can see at a glance that it's being handled.

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When someone tags an order for follow-up
Continue for follow-up orders not yet tracked
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Open a Linear issue with the order details
Shopify logo icon
Tag the order as tracked in Linear

How it works

4 steps to send problem orders to Linear with one Shopify tag

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When someone tags an order for follow-up

App connector: Shopify • Time to complete: 1 minute

Start whenever an order changes, including when a tag is added.

Continue for follow-up orders not yet tracked

App connector: Filter • Time to complete: 1 minute

Continue only if the order's tags include 'follow-up' and do not include 'linear-tracked'.

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Open a Linear issue with the order details

App connector: Linear • Time to complete: 1 minute

Create an issue titled 'Order <order number> needs follow-up', with the order note, line items and a link to the order in the Shopify admin.

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Tag the order as tracked in Linear

App connector: Shopify • Time to complete: 1 minute

Add the tag 'linear-tracked' to the order so it is only escalated once.

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Ready to send problem orders to Linear with one Shopify tag

Get setup in 4 minutes.

Use this template →

FAQs

What if someone edits the order again later?

Nothing happens. The filter skips orders that already carry the 'linear-tracked' tag.

Can I use a different tag?

Yes. Change 'follow-up' in the filter to any tag your team already uses for problem orders.

Personalize this template

Customize this workflow even further:

Assign by problem type
Use separate tags such as 'damaged' and 'custom' and route each to a different Linear team or assignee.
Close the loop
Add a second workflow on Linear's Issue Updated trigger that removes the follow-up tag when the issue is done.

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Rothy's

send problem orders to Linear with one Shopify tag

4 min setup • Fully supported if you need help