Claude Drafts Replies to Negative Yotpo Reviews

4 min setup
No coding required
Runs automatically

A one- or two-star review that sits unanswered on your product page costs sales long after the customer has moved on. This workflow starts when a new Yotpo review comes in, keeps only the low-rated ones, and has Claude write a calm, specific reply to the exact complaint. The draft lands in your inbox with the review, so you can reply in Yotpo and reach out to the customer the same day.

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yotpo logo icon
When a new Yotpo review comes in
Keep only 1 and 2 star reviews
claude icon
Claude drafts a reply to the complaint
email icon
Email the review and Claude's draft reply

How it works

4 steps to answer every bad Yotpo review the same day with a ready-to-send draft

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When a new Yotpo review comes in
App connector: Yotpo • Time to complete: 1 minute

Runs for every new review, with its star rating, title, text, product and reviewer details.

Keep only 1 and 2 star reviews
App connector: Filter • Time to complete: 1 minute

Only continue if the review's score is 2 or lower.

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Claude drafts a reply to the complaint
App connector: Claude • Time to complete: 1 minute

Send the review's score, title, text and product name with instructions to write a short public reply in the store's voice: thank the customer, name their specific problem, avoid arguing or making promises the store can't keep, and offer a clear next step such as contacting support. Also return one line summarizing the complaint.

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Email the review and Claude's draft reply
App connector: Email • Time to complete: 1 minute

Email the store owner or support inbox the review, the product, the reviewer's email, the one-line summary and Claude's draft reply, ready to post in Yotpo.

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Ready to answer every bad Yotpo review the same day with a ready-to-send draft

Get setup in 4 minutes.

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FAQs

Does Claude post the reply to Yotpo for me?

No. The draft is emailed to you, so a person checks it before anything is public. You post the reply from Yotpo's moderation screen.

Can I include 3 star reviews?

Yes. Change the filter to a score of 3 or lower to catch mixed reviews too.

How do I make the replies sound like my brand?

Add a few lines about your tone, return policy and support email to Claude's instructions. It uses them in every draft.

Personalize this template

Customize this workflow even further:

Send drafts to your help desk
Replace the email step with your help desk's create ticket action so support owns the follow-up.
Log complaints to a sheet
Add a Google Sheets row with the product and Claude's one-line summary to spot products that keep getting the same complaint.

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answer every bad Yotpo review the same day with a ready-to-send draft

4 min setup • Fully supported if you need help

Use this template →