Claude Drafts a Reply to Negative Judge.me Reviews

4 min setup

No coding required

Runs automatically

A one- or two-star review that goes unanswered tells every future shopper you didn't care. This workflow starts whenever a new Judge.me review comes in, keeps only the low-rated ones, and has Claude write a calm, specific reply that acknowledges the customer's exact complaint and offers a next step. The draft is emailed to you along with the review, so you can respond publicly in Judge.me and reach out to the customer within minutes instead of days.

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Judge.me Review Created (Trigger)

Filter

Claude Create Message

Email Send Email

How it works

4 steps to get a Claude-written reply draft every time a customer leaves a negative Judge.me review

App connector: Judge.me • Time to complete: 1 minute

Run each time a new review is written in Judge.me. The trigger provides the rating, the review title and body, the product, and the reviewer's name and email.

App connector: Filter • Time to complete: 1 minute

Continue only when the review rating is 3 or lower.

App connector: Claude • Time to complete: 1 minute

Send Claude the reviewer's first name, the product, the rating, and the review title and body. Ask it for a public reply under 80 words that thanks the customer, acknowledges their specific complaint without arguing, and invites them to contact support to make it right, plus a separate private follow-up email to the customer under 120 words. Tell it not to promise refunds, replacements, or discounts.

App connector: Email • Time to complete: 1 minute

Email the store owner the rating, product, reviewer name and email, the full review, and Claude's public reply and private follow-up drafts.

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Ready to get a Claude-written reply draft every time a customer leaves a negative Judge.me review

Get setup in 4 minutes.

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FAQs

Does Claude post the reply in Judge.me for me?

No. MESA's Judge.me connector can read reviews but can't post replies, so the draft comes to your inbox and you paste it into Judge.me. That also gives you a chance to adjust it before it's public.

Can I change which ratings count as negative?

Yes. Edit the Filter step, for example to 2 stars or lower if you only want drafts for the most serious reviews.

Will Claude offer the customer a refund or discount?

Not unless you tell it to. The prompt rules out promising refunds, replacements, or discounts, so you decide what to offer. Add your policy to the prompt if you want Claude to mention it.

Personalize this template

Customize this workflow even further:

Tag the customer in Shopify

Add a Shopify Search Customer by Email step and a Customer Add Tag step so unhappy reviewers are easy to find for follow-up.

Alert your team in Slack

Swap the Email step for a Slack Send Message step so support sees every negative review and draft in a shared channel.

"MESA has been a game changer for us. And, if you ever get stuck, their support team is always super helpful."

PetFriendly

"It's like Zapier but exactly designed for Shopify. I have been able to complete all the workflows that I've needed."

Zailys

"The MESA team has been amazing at helping us set up our automations. We would highly recommend this app!"

Rothy's

get a Claude-written reply draft every time a customer leaves a negative Judge.me review

4 min setup • Fully supported if you need help

Use this template →

Claude Drafts a Reply to Negative Judge.me Reviews

How it works

Judge.me Review Created (Trigger)

Filter

Claude Create Message

Email Send Email

FAQs

Does Claude post the reply in Judge.me for me?

Can I change which ratings count as negative?

Will Claude offer the customer a refund or discount?

Personalize this template

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get a Claude-written reply draft every time a customer leaves a negative Judge.me review