Alert Your Team When a Shipment Hits a Delivery Exception
A package stuck in Exception usually goes unnoticed until the customer writes in asking where it is. This workflow runs the moment a tracked shipment's status changes to Exception, finds the Shopify order it belongs to, tags the order so your team has a list of stuck packages, and posts the order number, carrier and tracking number to Slack so someone can follow up before the customer has to.
How it works
4 steps to hear about stuck packages before your customers do
When a tracked shipment hits Exception
When a tracked shipment hits Exception
Look up the order by its tracking number
Look up the order by its tracking number
Tag the Shopify order as a shipping exception
Tag the Shopify order as a shipping exception
Post the stuck package to your Slack channel
Post the stuck package to your Slack channel
Ready to hear about stuck packages before your customers do
Get setup in 4 minutes.
FAQs
Why does this need a data table?
The Package Tracking trigger tells you about the shipment, not the Shopify order. Saving each tracking number with its order when the order ships lets this workflow find the right order to tag and name in the alert.
Can it also cover failed delivery attempts and expired tracking?
Yes. Copy the workflow and change the trigger to Shipment Experienced Failed Delivery or Shipment's Tracking Expired, with its own tag, so each status gets its own alert.
Should it email the customer automatically?
That depends on the status. A failed delivery attempt is usually worth a message right away, since the customer can act on it, while many exceptions clear on their own. Start with team alerts, then add a customer email where it clearly helps.
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hear about stuck packages before your customers do
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