Twilio + Help Scout workflows
MESA is the fastest way to automate Twilio to Help Scout. MESA gives you complete control over which fields you send, how they're formatted, and when the sync happens, all without touching a line of code. Start with a pre-built template that matches your needs, customize it with the help of AI, or build something completely unique in under 10 minutes.
No templates yet? We'll help you build it
Our automation experts can help you create a custom Twilio to Help Scout workflow tailored to your needs.
Get hands-on support from our team to design and set up the workflow you're after—no code required.
Get help building your workflow →1,000+ merchants trust MESA to help them multiply their impact without multiplying their work.
Ready to integrate Twilio with Help Scout? Try MESA free for 7 days.
Our support team will help you set up your first workflow for free.
Build any workflow with these Twilio and Help Scout steps
Making workflows is easy. Triggers start a workflow then, actions occur when it's running. Read more Twilio docs in our knowledge base.
Why automate Twilio to Help Scout?
Twilio to Help Scout automations get more done in less time. Automate the everyday tasks holding back your potential growth.
SMS Order Notifications
Keep your customers in the loop! With Twilio, you can send automated SMS updates about order status, shipping, delivery, and more. It's a personal touch that enhances the customer experience, builds trust, and keeps them excited about their purchase.
Personalized Marketing Efforts
Reach your customers directly through targeted SMS marketing. Promote sales, exclusive offers, or new products right to their phones. Twilio allows for segmentation and personalization, so you can tailor your messages to specific groups or even individual customers.
SMS Customer Support
Whether it's answering questions, resolving issues, or simply providing information, Twilio allows you to engage with customers instantly through text messages. A responsive customer service builds loyalty and encourages repeat business.
Sync customer support insights with your CRM
Automatically update customer profiles in Salesforce, HubSpot, or another CRM whenever a new HelpScout conversation is created. Keep sales and support teams aligned with real-time customer interactions.
Prioritize VIP customers with automated tagging
When high-value customers reach out, automatically tag their conversations and notify your team in Slack or Asana, ensuring top-tier service and faster response times.
Trigger personalized marketing follow-ups
After a support interaction, automatically enroll customers in a follow-up email sequence in Klaviyo or Mailchimp based on their inquiry type, ensuring tailored engagement.
Automate your work in less clicks
MESA makes automation achievable so you can multiply your impact without multiplying the work.
Try MESA for free 7-day trial included. Cancel anytime.Expert support included
MESA includes hands-on support from automation experts who know how to get things done.
Free workflow setup
Book a session and we'll build your first workflow with you—live. Most merchants walk away with automation saving 5+ hours/week.
Fast response times
Average first response: Same day, Critical issues: Immediate escalation
Complex builds: 24-48 hours
Managed services available
Personalized workflow reviews, and quarterly check-ins to identify new automation opportunities as your business grows.
Real humans, always
Live chat with real automation experts (not bots). Email support monitored 9am-5pm PST. Google Meet sessions for complex workflows.
