Track Shopify App Uninstall Events in Google Sheets

5 min setup

No coding required

Runs automatically

Gain actionable insights into customer churn by automatically logging Shopify app uninstall records into Google Sheets for easy analysis and trend spotting. This workflow runs on a scheduled polling trigger that checks the Shopify Partner API for new uninstall events and logs them into a Google Sheet.

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App Uninstalled

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How it works

2 steps to start logging every Shopify app uninstall event directly into a Google Sheets spreadsheet

App connector: Shopify Partner • Time to complete: 2 minutes

Why this matters: This trigger monitors your Shopify Partner account and automatically detects whenever someone uninstalls your app, capturing essential details like the store domain, uninstall reason, and timestamp.

You'll need to provide your App ID, which you can find in your Shopify Partner Dashboard under Apps & Sales Channels. The system checks for uninstalls every 15 minutes and captures data including the uninstall date, shop domain, uninstall type, description, and reason when available. This trigger runs automatically once configured, requiring no ongoing maintenance while ensuring you never miss an uninstall event.

App connector: Google Sheets • Time to complete: 3 minutes

Why this matters: This step takes each uninstall event and creates a new row in your Google Sheets spreadsheet, organizing all the captured data into clearly labeled columns for easy analysis and tracking.

During setup, you'll name your new spreadsheet and select which columns to include from options like Date, Shopify Domain, Type, Description, and Reason. The system automatically creates the spreadsheet with your chosen name and adds a new row for each uninstall event that occurs. All selected data fields populate automatically based on the information captured by the trigger, giving you a comprehensive log without manual data entry.

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Common questions

How often does this check for new uninstalls?

The workflow checks your Shopify Partner account every 15 minutes for new uninstall events. This frequency ensures you get timely notifications without overwhelming the system, and you can't adjust this polling interval as it's optimized for Shopify's API limits.

What if I want to track data from multiple apps in the same spreadsheet?

You'll need to create separate workflows for each app since each workflow requires a unique App ID. However, you can point multiple workflows to the same Google Sheets spreadsheet by using identical spreadsheet names during setup.

Will this capture uninstalls that happened before I set up the workflow?

No, this workflow only captures uninstall events that occur after you activate it. It doesn't retrieve historical uninstall data from your Shopify Partner account, so start the workflow as soon as possible to avoid missing future uninstalls. If you need historical data records in your spreadsheet, you can run a Time Travel and target a broader date range to run a one-time workflow against.

Make this template your own!

Customize this workflow even further:

Set custom delays

Add a delay step before logging to Google Sheets, giving you time to reach out to the merchant before the uninstall is officially recorded in your tracking.

Chain multiple actions

Connect additional steps like sending Slack notifications to your team, updating customer records in your CRM, or triggering email sequences to attempt re-engagement.

Store data in tables

Save uninstall data to MESA's built-in database tables for more advanced querying and reporting alongside your Google Sheets tracking.

Deploy AI agents for smart decisions

Let AI agents analyze uninstall reasons and automatically categorize them, route high-value churned customers to your sales team, or trigger different follow-up sequences based on the uninstall context.

Ready to start logging every Shopify app uninstall event directly into a Google Sheets spreadsheet?

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