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Start a return with Forms by MESA and open a new Gorgias ticket

time saved Saves 4 minutes

Forms by MESA is an easy way to collect data from your Shopify store with a simple interface and powerful editor. Add a form on a customer's order history page that easily allows them to initiate a return. Gorgias will then open a new ticket with the full order details and reason for return.

Step 1. Every time this happens:

A Form response from a customer is created

Step 2. Then do this:

Retrieve the customer's order

Step 3. Then do this:

Create a Gorgias Ticket

“Not only did they create customized workflows that saved us from using a developer, but the support team is amazing.”


Tea Drops

“Simple and easy to use. Great staff to help support and accomplish goals. Lots of integrations and tons of ways to customize.”


Knowing Labs

“MESA automated our tasks. Their support team has been great and they've helped setup a number of workflows for us quickly.”