How it works

Follow these 3 simple steps to start automatically adding free products to qualifying orders

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Order Created
App connector: Shopify • Time to complete: 0 minutes (Auto-configured)
Why this matters: This trigger monitors your store for new orders and kicks off the workflow each time a customer completes a purchase.

The workflow activates automatically whenever a new order is placed in your Shopify store. MESA captures all the order details including total price, line items, and customer information, then passes this data to the next step for evaluation. No configuration is needed - the trigger connects directly to your Shopify store and monitors all incoming orders in real-time.

Filter: Determine if the order is over $100
App connector: Shopify • Time to complete: 1 minute
Why this matters: This filter ensures free products are only added to orders that meet your minimum spending requirement, preventing you from giving away products on small purchases.

The filter compares each order's total line items price against your specified minimum amount to determine if the customer qualifies for a free gift. You'll set the "What is the minimum order amount?" field to your desired threshold - the default is $100, but you can adjust this to any amount that makes sense for your business. Orders that don't meet this requirement stop here, while qualifying orders continue to the next step where the free product gets added.

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Add Line Item to Order
App connector: Shopify • Time to complete: 2 minutes
Why this matters: This step actually adds your chosen free product to qualifying orders with a 100% discount, completing the customer's reward automatically.

You'll select both the free product and its specific variant from your Shopify inventory using the product and variant selector fields. The step automatically adds one unit of your chosen item to the order with a 100% discount, effectively making it free. The system also adds an order note "Add free product" for your records and can optionally notify the customer about their free gift being added to their order.

Make it your own

Customize this workflow even further:

Set minimum quantities instead of dollar amounts
Add a filter step to check if the customer bought a specific number of items rather than reaching a spending threshold.
Create tiered rewards based on order value
Build multiple filter branches that add different free products for orders over $100, $200, and $500.
Add customer tags for VIP treatment
Include a step that tags customers who receive free gifts, then use those tags for future marketing campaigns or special promotions.
Send personalized thank you emails
Connect an email step that sends a custom message thanking customers for their large orders and explaining their free gift.

Frequently asked questions

What if the free product is out of stock when someone qualifies?
The workflow will fail at the "Add Line Item" step and you'll receive an error notification. You can set up inventory monitoring or choose backup products to prevent this issue.
Can I exclude certain products or collections from triggering the free gift?
Yes, you can add additional filter conditions to check the order's line items and exclude specific products, vendors, or collections from qualifying for free gifts.
Will customers see the original price and discount on their receipt?
Yes, the free product appears as a separate line item showing the original price with a 100% discount applied, making it clear to customers that they received a valuable free gift.
What is a template?
Templates are pre-made workflows by our team of experts. Instead of building a workflow from scratch, these have all the steps needed to complete the task.
Can I personalize a template?
Yes! Every step can be customized to meet your exact requirements. Additionally, you can even add more steps and make it more sophisticated.
Are templates free?
Yes! Our entire library containing hundreds of templates are free to use and customize to your exact needs.

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