Reduce customer churn rates to help maintain your relationship and revenue.
A few examples from successful merchants:
- Add customers with newly expired credit cards and failed renewals to a spreadsheet for better dunning
- Proactively create a Gorgias support ticket for customers that unsubscribe
- Send cancellation confirmation email with an easy way to re-subscribe
- Send a SurveyMonkey survey to understand the reasons that customers are churning