Create a Gorgias support ticket when a customer leaves a negative Yotpo review
Gorgias is a customer service platform that tracks all of your customer feedback in one place. To get the most out of the software, you can automatically create a Gorgias Support Ticket With Mesa when a customer leaves a negative Yotpo review. It’s going to make it easier to follow up with them and understand the reasoning behind their dissatisfaction.
Here’s how it works:
- Step 1: When this happens
- A Yotpo review is created
- Step 2: Then do this
- Determine if the Yotpo review has a score less than 3.
- Step 3: Then do this
- Create a Gorgias ticket
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