Send SMS Notification to Customers When Shopify Order is Delivered

This step automatically monitors all your fulfillments through Tracktor's tracking system and activates when the delivery status updates to "delivered." The trigger captures essential delivery data including the order ID and fulfillment details, then passes this information to the next step for order retrieval. No configuration is required - it works immediately upon activation.

The step automatically connects to your Shopify store and retrieves full order details including customer contact information, order contents, and billing data. It uses the order ID captured from the delivery trigger to find the specific order that was just delivered. The retrieved order data, especially the customer phone number, gets passed to the filter step to verify SMS capability before sending.

The filter checks whether the customer has a phone number on file by evaluating if the phone field contains data. Only orders with valid phone numbers continue to the SMS step, while orders without phone numbers stop here to prevent workflow errors. This automatic validation ensures your SMS delivery attempts are always successful and keeps your workflow running smoothly.

The SMS step sends a pre-written delivery confirmation message to the customer's phone number retrieved from their order. You'll need to configure your Twilio phone number in the "from" field - this should include your country code without dashes or parentheses (example: +15017122661). The default message reads "Your order has arrived! Please be sure to read the enclosed owners manual and don't forget to mail back your product warranty card." You can customize this message to match your brand voice and include relevant instructions for your specific products.