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Email customers after 20 days if package has not been delivered

Shipping delays can happen on any store but ensuring the customer that their order will arrive shortly is very important. This template emails customers after 20 days (this number is configurable) if their package still has not been delivered. You can now automatically send a personalized and send a sincere email apologizing for the delay in their orders.

Email customers after 20 days if the package has not been delivered

Here’s how it works:

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Step 1: When this happens
Find orders that have not been delivered
Step 2: Then do this
Iterate to find orders that occured 20 days from today's date
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Step 3: Then do this
Send email to customer
Done!

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