Email customers after 20 days if package has not been delivered
Shipping delays can happen on any store but ensuring the customer that their order will arrive shortly is very important. This template emails customers after 20 days (this number is configurable) if their package still has not been delivered. You can now automatically send a personalized and send a sincere email apologizing for the delay in their orders.
Here’s how it works:
- Step 1: When this happens
- Find orders that have not been delivered
- Step 2: Then do this
- Iterate to find orders that occured 20 days from today's date
- Step 3: Then do this
- Send email to customer
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