How it works
Follow these 7 simple steps to update custom order statuses and notify customers when their orders are ready for shipment
Order Created
Order Created
Delay
Delay
Retrieve Order
Retrieve Order
Filter
Filter
Retrieve Shop
Retrieve Shop
Update Order's Manual Status
Update Order's Manual Status
Send Email
Send Email
Make it your own
Customize this workflow even further:
Set different delays for product types
Configure separate workflows with different delay periods - rush orders might need 1-day delays while custom products could use 5-7 day delays before status updates.
Add order value conditions
Use filters to apply different processing timelines based on order value, giving high-value customers priority handling with shorter delays and premium status updates.
Connect to inventory management
Add steps that check product availability in your warehouse management system before updating status, ensuring accuracy when items are temporarily out of stock.
Create escalation notifications
Build additional workflows that notify your fulfillment team if orders remain unfulfilled beyond the expected timeframe, helping you catch processing delays early.
Frequently asked questions
What happens if I change the delay period after the workflow is already running?
The delay change only affects new orders placed after you update the setting. Orders already in the delay queue will complete their countdown using the original delay period you had set when they were created.
Will this send emails to customers even if their order was cancelled during the delay?
No, the filter step specifically checks that the order is still unfulfilled before proceeding. If an order was cancelled, refunded, or already shipped during the delay period, the workflow stops and won't send the preparation email.
Can I use this workflow if I fulfill orders through a third-party service?
Yes, but you may want to adjust the delay period to account for your 3PL's processing time. The workflow works best when you have control over when orders actually ship, so you might need longer delays if using external fulfillment services.
What is a template?
MESA templates are fully pre-configured workflows built and vetted by Shopify Experts. Unlike competitor templates that provide basic scaffolds requiring extensive setup, MESA templates come with all data variables properly mapped, required fields configured, and steps ready to activate. You can turn them on immediately and start automating.
Can I customize a template?
Absolutely! While our templates work out-of-the-box, every step can be personalized to match your exact business requirements. Add conditional logic, integrate additional apps, or build more sophisticated workflows. MESA's templates provide a solid foundation that you can expand as needed.
Are templates free?
Yes! Our entire library of expert-built, production-ready templates is free to use. Unlike platforms that charge for premium templates or provide only basic scaffolds, MESA gives you access to hundreds of fully-configured, vetted workflows at no additional cost.
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