Send a Thank-You Postcard 10 Days After Order Creation

When someone completes a purchase in your store, this trigger automatically captures the order details including customer name, shipping address, purchased items, and order value. The system runs continuously in the background, so every new order gets processed without any manual intervention. All the captured data gets passed to the next step to begin the 10-day countdown. This step is already configured to monitor all orders - no setup required from you.

The delay step holds the workflow for exactly 10 days after the order was created before moving to the postcard creation. This timing gives customers enough time to receive their package and start using their purchase, making your thank-you message more meaningful and relevant. During this waiting period, the customer and order information is safely stored and will automatically continue to the next step after the delay completes. The 10-day period is pre-configured but can be adjusted to any timeframe you prefer.

The step automatically retrieves your shop's information from Shopify including your store name, business address, city, state, and zip code. This information gets used in two ways: personalizing the postcard message with your store name and setting up the proper return address so customers know the postcard came from you. The retrieved shop details are automatically inserted into the postcard template in the next step. This happens automatically using your existing Shopify store settings.

This step sends a personalized 4x6 postcard to your customer's shipping address using the Thanks.io service. You'll need to configure the postcard size (4x6 or 6x9), upload a front image URL for your postcard design, and select a handwriting style for the message. The message automatically includes the customer's first name, your store name, and the first item they purchased. The return address uses your store's information, and the recipient address comes from the original order's shipping details. You'll also need to connect your Thanks.io account and configure your preferred handwriting style from their available options.