Flag $0 Orders as Risky in Shopify

3 min setup

No coding required

Runs automatically

Protect your Shopify store from potential fraud by automatically flagging orders with a total price of $0 as risky. This MESA workflow template creates an order risk flag for any zero-dollar orders, allowing you to identify and review potentially fraudulent transactions before processing. Safeguard your business and reduce the risk of chargebacks with proactive order monitoring.

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Order Created

Filter: Evaluate order total

Create Order Risk

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How it works

3 steps to start automatically flagging suspicious $0 orders

App connector: Shopify • Time to complete: 0 minutes (Auto-configured)

Why this matters: This trigger monitors your Shopify store for new orders and captures all the order data needed to evaluate whether the order should be flagged as risky.

Every time a customer places an order in your Shopify store, this trigger automatically captures the complete order information including the total price, customer details, and order ID. The trigger runs continuously in the background without any manual intervention required. All order data gets passed to the next step for evaluation, ensuring no orders are missed in the risk assessment process.

App connector: Filter • Time to complete: 0 minutes (Auto-configured)

Why this matters: This step examines the order's total price to determine if it qualifies as a $0 order that needs risk assessment, preventing unnecessary flagging of legitimate paid orders.

The filter evaluates whether the order's total price is less than $0.01, effectively catching all orders with zero or negative values. Only orders that meet this criteria will continue through the workflow to be flagged as risky. Orders with any positive amount will be filtered out and no further action will be taken. The filter uses the exact comparison "less than 0.01" to catch edge cases where pricing might show as $0.001 due to rounding.

App connector: Shopify • Time to complete: 0 minutes (Auto-configured)

Why this matters: This step officially marks the $0 order as high risk in Shopify's fraud detection system, triggering your store's existing risk management protocols.

When a $0 order passes through the filter, this step creates a formal risk assessment record in Shopify with a "HIGH" risk level designation. The system automatically adds a descriptive fact stating "This order has a total price of 0" with a negative sentiment to help your team understand why the order was flagged. This risk flag integrates with Shopify's built-in fraud analysis tools and appears in your admin dashboard alongside other risk indicators for manual review.

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Make it your own!

Customize this workflow even further:

Add email notifications

Connect your email app to send immediate alerts to your team when $0 orders are detected, including customer details and order information for faster response.

Create detailed risk reports

Store flagged order data in Google Sheets or Airtable to track patterns in suspicious orders and build comprehensive fraud prevention reports.

Implement automatic order cancellation

Add a step to automatically cancel and refund $0 orders while notifying the customer, streamlining your response to obvious pricing errors.

Deploy AI agents for complex fraud detection

Let AI agents analyze multiple risk factors beyond just price (like shipping address patterns, customer history, or unusual product combinations) before deciding whether to flag orders.

Common questions

Will this flag legitimate $0 orders like promotional giveaways?

Can I adjust the price threshold to catch orders under $1 instead of $0?

What happens if Shopify's risk assessment API is temporarily unavailable?

Ready to start automatically flagging suspicious $0 orders?

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