Tag a customer if they provide a negative survey response
Knowing how you should interact with specific customers can be very helpful in certain situations. This template tags a Shopify customer if they give a low score on their Delighted survey. This provides your team with more insight on your customers.
Here’s how it works:
- Step 1: When this happens
- Survey response is created
- Step 2: Then do this
- Determine if the customer gave a score less than 5
- Step 3: Then do this
- Add a tag to a Shopify customer
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