Extend your workflows and automations to more apps! Delighted to Email Integrations
Mesa Workflow Template
Send an Email to Staff When a Low Delighted Score is Posted
When customers provide negative feedback, you must follow up with them and try to understand why. Mesa allows you to automatically send an email to staff when you receive a low Delighted score, so you can proceed to contact the customer and learn more about their negative review.
- Step 1: When this happens
- Survey Response is Created
- This step is 100% customizable. Change this event, add a step before or after or simply adjust the default settings. Anything is possible with Mesa!
- Step 2: Then do this
- Determine if the customer gave a score less than 5
- This step is 100% customizable. Change this event, add a step before or after or simply adjust the default settings. Anything is possible with Mesa!
- Step 3: Then do this
- Send Email to notify Support Team
- This step is 100% customizable. Change this event, add a step before or after or simply adjust the default settings. Anything is possible with Mesa!
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