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Delighted to Email by MESA Integrations

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Send an email to staff when a low Delighted score is posted

When customers provide negative feedback, you must follow up with them and try to understand why. Mesa allows you to automatically send an email to staff when you receive a low Delighted score, so you can proceed to contact the customer and learn more about their negative review.

Here’s how it works:

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Step 1: When this happens
Survey Response is Created
Step 2: Then do this
Determine if the customer gave a score less than 5
Step 3: Then do this
Send Email to notify Support Team
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