Automate Your Everyday Zendesk Tasks
Your business deserves the best customer service solution available. Zendesk is easy to use and scale with your business needs. It helps you reach out proactively to potential customers and even track conversions.
With Zendesk, your customer service agents and sales teams will have the tools they need to provide an excellent experience for your customers at every step of their journey. 83% of online shoppers need support to complete a purchase, so don't miss out on this important opportunity to connect with them.
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Loved by 1k+ brands using Shopify & Shopify Plus.
How to Automate Zendesk
Creative ways to add Zendesk automations to save you hours every week.
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Unified Customer View
By connecting Shopify with Zendesk, all customer interactions and transaction details are centralized within Zendesk. When a customer contacts you, you'll instantly see their purchase history, preferences, and previous interactions, allowing you to provide personalized and informed support.
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Streamlined Order Support
Zendesk's integration with Shopify enables support agents to view and modify orders directly from the support ticket. Whether it's a refund, exchange, or shipping update, agents can handle these requests without switching between platforms, leading to faster resolutions and happier customers.
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Ticket Creation for Order Issues
Set up triggers to create support tickets automatically when specific order events occur, like a failed payment or a delayed shipment. This proactive approach ensures that support teams are aware of potential issues before customers even notice, leading to preemptive problem-solving.
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Self-Service Options
Leverage Zendesk's knowledge base to provide customers with immediate answers to common questions about products, shipping, returns, etc. Linking this to your Shopify store encourages self-service and reduces the load on your support team.
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Enhanced Reporting & Analytics
With Shopify data in Zendesk, you can generate insightful reports on support interactions related to sales, products, and customer satisfaction. Understand trends, identify areas for improvement, and make data-driven decisions that enhance the overall customer experience.
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Complimentary Workflow Setup Services
What automation would help you get more everyday tasks done? Let us make the workflow for you.
