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Create a Gorgias support ticket when a customer leaves a negative review in Yotpo

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Responding quickly to customers that leave a negative review can show your customers that you care about their feedback and helps you understand the pain points of your business. This template will create a support ticket in Gorgias when a customer leaves a review that is scored low in Yotpo.

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“Not only did they create customized workflows that saved us from using a developer, but the support team is amazing.”

★★★★★

Tea Drops

“Simple and easy to use. Great staff to help support and accomplish goals. Lots of integrations and tons of ways to customize.”

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Knowing Labs

“MESA automated our tasks. Their support team has been great and they've helped setup a number of workflows for us quickly.”

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Here's how this template works:

Step 1. Every time this happens:

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A Yotpo review is created

Step 2. Then do this:

Determine if the Yotpo review has a score less than 3.

Step 3. Then do this:

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Create a Gorgias ticket

Done!

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