Automation Template:

Send an email if a package hasn't been delivered

icon: time saved Save 8 minutes every workflow run.
icon: personalize Every step is 100% customizable.

Start with this template

Shipping delays happen. Keep your customers up-to-date so they can plan accordingly and reset their expectations. This template emails customers after 20 days if their package still hasn't been delivered. Need a different timeframe than 20 days? No problem, this template is configurable to fit your needs. Give your customers peace of mind with automatic updates so they know you're aware of the delay and are working to resolve the issue.

Included 7-day free trial for all plans.

Included Live chat, email support included.

Included Expert workflow setup service available.

Workflow Steps:

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Step 1. Every time this happens:

Order has not been delivered

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Step 2. Then...

Loop to find orders that occured 20 days from today's date

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Step 3. Then...

Send email to customer

🎉

Loved by 1k+ brands using Shopify & Shopify Plus.

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Frequently Asked Questions

What is a template?
Templates are pre-made workflows by our team of experts. Instead of building a workflow from scratch, these have all the steps needed to complete the task.
Can I personalize a template?
Yes! Every step can be customized to meet your exact requirements. Additionally, you can even add more steps and make it more sophisticated.
Can MESA handle the setup for me?
Yes, check out our Expert Workflow Setup. We'll collaborate with you to craft the perfect workflow so you're up and running with confidence.

How to get started

1 how it works: add mesa from shopify app store

Add MESA

Easily add on your Shopify store and free to get started.

2 how it works: connect the apps you use everyday

Connect Apps

We have all the apps your ecommerce business needs.

3 how it works: relax on a beach while your work is completed automatically

Chill Out

Save hours every week from your new automation lifestyle.

The easiest way to automate Shopify stores

Get started with a free 7-day trial. See how much you can accomplish today.

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