Send Email Notifications for Delayed Deliveries to Keep Customers Informed
Use this template
Contains Premium usage steps
100% fully customizable
Includes 7-day free trial
Live chat, email support
Setup services available
Proactively address shipping delays by notifying customers if their package hasn’t arrived. This MESA workflow template sends an automated email after 20 days if a package remains undelivered, providing customers with a status update and reassurance. The timeframe is fully configurable to suit your needs, helping you manage customer expectations and reduce support inquiries by keeping them informed throughout the delivery process.
Frequently asked questions:
What is a template?
Templates are pre-made workflows by our team of experts. Instead of building a workflow from scratch, these have all the steps needed to complete the task.
Can I personalize a template?
Yes! Every step can be customized to meet your exact requirements. Additionally, you can even add more steps and make it more sophisticated.
Can MESA handle the setup for me?
Yes, check out our Expert Workflow Setup. We'll collaborate with you to craft the perfect workflow so you're up and running with confidence.
How this template works:
Order has not been delivered
The workflow triggers when an order's fulfillment status remains in "Pre-Transit" for an extended period.
Wait for 20 days
Waits 20 days before checking if the order has been delivered.
Retrieve updated fulfillment status
Checks the latest tracking status to determine if the package is still in transit.
Filter undelivered orders
Continues only if the order has not been marked as "Delivered."
Gather customer details
Retrieves order information, including the customer’s name and email.
Notify customer via email
Sends an apology email with a tracking link and reassures the customer about the delay.
Send Email Notifications for Delayed Deliveries to Keep Customers Informed
100% customizable. No code required.
Rated 4.8 out of 5 stars on the Shopify App Store
Use this templateLoved by 3k+ businesses worldwide
Fully supported by automation experts.
Get help from our team of experts and industry partners, who are dedicated to ensuring your MESA experience is smooth, efficient, and tailored to your exact business needs.
