Send an email if a package hasn't been delivered
Shipping delays happen. Keep your customers up-to-date so they can plan accordingly and reset their expectations. This template emails customers after 20 days if their package still hasn't been delivered. Need a different timeframe than 20 days? No problem, this template is configurable to fit your needs. Give your customers peace of mind with automatic updates so they know you're aware of the delay and are working to resolve the issue.
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Step 1. Every time this happens:
Order has not been delivered
Step 2. Then...
Loop to find orders that occured 20 days from today's date
Step 3. Then...
Send email to customer
Loved by 1k+ brands using Shopify & Shopify Plus.
Frequently Asked Questions
- What is a template?
- Templates are pre-made workflows by our team of experts. Instead of building a workflow from scratch, these have all the steps needed to complete the task.
- Can I personalize a template?
- Yes! Every step can be customized to meet your exact requirements. Additionally, you can even add more steps and make it more sophisticated.
- Can MESA handle the setup for me?
- Yes, check out our Expert Workflow Setup. We'll collaborate with you to craft the perfect workflow so you're up and running with confidence.
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