Delay Custom Order Status Updates and Notify Customers When Ready

When a customer completes a purchase, this trigger automatically captures the order information including customer details, order contents, and payment status. No configuration is required - it runs automatically for every new order. The trigger passes all order data to the delay step, setting up the workflow to process the order after your specified waiting period.

You'll configure how many days to wait before updating the order status by entering a number in the "How many days would you like to wait?" field. The default setting is 2 days, but you can adjust this based on your typical order processing time. After the delay period ends, the workflow automatically continues to check the current order status and proceed with updates.

The workflow automatically retrieves the complete order details using the original order ID from the trigger. No configuration is needed - it pulls the current order status, fulfillment information, and customer details. This fresh data gets passed to the filter step to verify the order still needs status updates before proceeding with notifications.

The filter automatically checks if the order's fulfillment status is still null (unfulfilled). If the order has already been shipped or partially fulfilled during the delay period, the workflow stops here and won't send unnecessary notifications. Only orders that remain unfulfilled will continue through the remaining steps to receive status updates and customer emails.

The workflow automatically retrieves your shop information including the store name, which gets used in the customer email signature. No configuration is required - it pulls your current shop details from Shopify. This information ensures the customer notification email appears professional and branded with your store's identity.

You'll enter the custom status message you want to display to customers in the "What custom order status would you like to update to?" field. Common examples include "Being prepared for shipment," "Order being packed," or "Ready for pickup." This status will appear on the customer's tracking page through Tracktor, keeping them informed about their order's progress.

The workflow automatically sends a personalized email to the customer using their name and order details. The email includes a link to their Tracktor tracking page where they can monitor status updates. The message template is pre-written but you can customize the subject line and body text to match your brand voice and specific messaging preferences.