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Send an email to a customer when a negative review is received to Email by MESA Automation Template

When a customer drops a negative review, it’s essential to follow up with them quickly and connect with them to understand why. With Mesa, when a customer sends a negative review via, send a follow-up email after the fact to understand what went wrong. Not only will it help you solve more customer issues, but you’ll save time from manually sending an email to each unhappy customer you get.

Add Template

Here's how this template works:

Step 1: Everyt time this happens: Logo
A review is created

Step 2: Then do this:

Determine if the review has a score less than or equal to 3

Step 3: Then do this:

Wait for 1 hour

Step 4: Then do this:

Send email to customer