Automation Template:

Send an email to a customer when a negative review is received

icon: time saved Save 7 minutes every workflow run.
icon: personalize Every step is 100% customizable.

Add Template Request Setup

When a customer leaves a negative review, follow up with them quickly to understand why. This template will email the customer if they provide a negative review via By automating this process, you will have more time to work with your customers to resolve their problems rather than spending it on the tedious manual task of emailing them one-by-one.

Included Forever free plan available.

Included 7-day free trial for premium plans.

Included Live chat, email support included.

Included Complimentary template customizations.

Workflow Steps:

stampedio logo icon

Step 1. Every time this happens:

A review is created

filter logo icon

Step 2. Then...

Determine if the review has a score less than or equal to 3

delay logo icon

Step 3. Then...

Wait for 1 hour

email logo icon

Step 4. Then...

Send email to customer


Frequently Asked Questions

What is a template?

Can I personalize a template?

Can MESA handle the workflow setup for me?

Loved by 1k+ brands using Shopify & Shopify Plus.

Logo: GLDN Logo: MUD/WTR Logo: Bartesian Logo: Allure Logo: Chubbies

How To Get Started

1 Add MESA form the Shopify App Store


Easy to add on your Shopify store and free to get started.

2 Connect your apps

Connect Apps

We have all the apps your ecommerce business needs.

3 Sit back and relax

Chill Out

Save hours every week from your new automation lifestyle.

Automate the everyday challenges of running a Shopify store.

“Not only did they create customized workflows that saved us from using a developer, and the support team is amazing.”


Tea Drops

“Simple and easy to use. Great staff to help support and accomplish goals. Lots of integrations and tons of ways to customize.”


Knowing Labs

“MESA automated our tasks. Their support team has been great and they've helped setup a number of workflows for us quickly.”


connect ecommerce apps