Email Customers After Receiving a Negative Review on Stamped.io
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Quickly address customer concerns by sending a follow-up email when a negative review is submitted through Stamped.io. This MESA workflow template automates the outreach process, allowing you to promptly engage with dissatisfied customers to understand their feedback and work toward a resolution. Save time on manual follow-ups and focus on turning negative experiences into positive outcomes.
Frequently asked questions:
What is a template?
Templates are pre-made workflows by our team of experts. Instead of building a workflow from scratch, these have all the steps needed to complete the task.
Can I personalize a template?
Yes! Every step can be customized to meet your exact requirements. Additionally, you can even add more steps and make it more sophisticated.
Can MESA handle the setup for me?
Yes, check out our Expert Workflow Setup. We'll collaborate with you to craft the perfect workflow so you're up and running with confidence.
How this template works:
A review is created
The workflow triggers when a new review is submitted through Stamped.io, capturing the review details, rating, and customer email.
Check if the review is negative
The review rating is evaluated. If the rating is 3 stars or lower, the workflow proceeds to the next step.
Wait for 1 hour
A 1-hour delay is applied before sending the follow-up email to avoid immediate outreach and allow time for internal review.
Send follow-up email
The customer receives an email thanking them for their feedback and asking if anything can be done to improve their experience.
Email Customers After Receiving a Negative Review on Stamped.io
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