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Send an email to a customer when a negative review is received

time saved Saves 7 minutes

When a customer drops a negative review, it’s essential to follow up with them quickly and connect with them to understand why. With MESA, when a customer sends a negative review via, send a follow-up email after the fact to understand what went wrong. Not only will it help you solve more customer issues, but you’ll save time from manually sending an email to each unhappy customer you get.

Step 1. Every time this happens: Logo
A review is created

Step 2. Then do this:

Determine if the review has a score less than or equal to 3

Step 3. Then do this:

Wait for 1 hour

Step 4. Then do this:

Send email to customer

“Not only did they create customized workflows that saved us from using a developer, but the support team is amazing.”


Tea Drops

“Simple and easy to use. Great staff to help support and accomplish goals. Lots of integrations and tons of ways to customize.”


Knowing Labs

“MESA automated our tasks. Their support team has been great and they've helped setup a number of workflows for us quickly.”