Receive Slack Alerts for Purchases of Products with Custom Options

4 min setup
No coding required
Runs automatically

Keep your team informed when customers purchase products with custom options by sending Slack notifications. This MESA workflow template triggers a Slack message whenever a product with the “Special_Notes” option is purchased, allowing your team to address specific requests or special instructions efficiently. Customize this workflow to trigger notifications for any cart label or product option, ensuring timely updates on custom orders.

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Order Created
Retrieve Shop
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Send Message

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How it works

3 steps to get Slack alerts whenever customers purchase products with customizations.

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Order Created

App connector: Infinite Options • Time to complete: 0 minutes (Auto-configured)
Why this matters: This trigger monitors your Infinite Options app for new orders containing customized products and kicks off the notification workflow automatically.

The trigger watches for completed orders through the Infinite Options app and captures all the order details including the order number, customer information, and product customizations. This happens automatically whenever a customer completes a purchase with customized options - no configuration needed from you. The trigger passes the order data to the next steps so your team gets notified about purchases that include personalized products.

Retrieve Shop

App connector: Shopify • Time to complete: 0 minutes (Auto-configured)
Why this matters: This step gets your store's domain information so the Slack notification can include a direct link to the order in your Shopify admin.

The step automatically connects to your Shopify store and retrieves your shop details, particularly your store domain. This information gets combined with the order ID to create a clickable admin link in your Slack message. No configuration is required - MESA handles the connection and data retrieval automatically. The shop domain gets formatted and passed to the Slack notification step.

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Send Message

App connector: Slack • Time to complete: 2 minutes
Why this matters: This step delivers the formatted order notification to your chosen Slack channel so your team can immediately see and act on Infinite Options purchases.

You'll configure which Slack channel receives the notifications by selecting from your available channels. The message automatically includes the order number and a direct link to view the full order in your Shopify admin panel. Before selecting a channel, invite the MESA Slack app to your workspace by typing @MESA in any channel and clicking the invite button - private channels won't appear until you complete this step. The notification format is pre-built but you can customize the message text if needed.

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Make it your own!

Customize this workflow even further:

Set custom message formats
Modify the Slack notification to include product names, customer details, or specific customization options that matter most to your fulfillment team.
Add conditional routing
Create different notification channels based on order value, product type, or customization complexity - send high-value orders to managers and standard orders to fulfillment staff.
Connect inventory tracking
Extend the workflow to update inventory levels for customized products or flag when custom materials are running low.
Chain order processing actions
Add steps to automatically tag the order in Shopify, send confirmation emails with customization details, or create tasks in your project management tool.

Common questions

Will I get notifications for all orders or only those with Infinite Options customizations?

Can I customize what information appears in the Slack notification?

What happens if my Slack workspace changes or the MESA app gets removed?

Ready to get Slack alerts whenever customers purchase products with customizations.?

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Need help? Our automation experts will help you personalize this workflow for free. Contact support