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Tag a customer if they provide a negative survey response

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Knowing how you should interact with specific customers can be very helpful in certain situations. This template tags a Shopify customer if they give a low score on their Delighted survey. This provides your team with more insight on your customers.

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Here's how this template works:

Step 1. Every time this happens:

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Survey response is created

Step 2. Then do this:

Determine if the customer gave a score less than 5

Step 3. Then do this:

Add a tag to a Shopify customer


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