Tag a customer if they provide a negative survey response
Shopify to Delighted Automation TemplateKnowing how you should interact with specific customers can be very helpful in certain situations. This template tags a Shopify customer if they give a low score on their Delighted survey. This provides your team with more insight on your customers.
Add TemplateHere's how this template works:
Step 1: Everyt time this happens:
Survey response is created
Step 2: Then do this:
Determine if the customer gave a score less than 5
Step 3: Then do this: