Delighted Logo Shopify logo

Tag a customer if they provide a negative survey response

time saved Saves 3 minutes

Tag customers who leave a negative review so you can follow up with them to understand their issues or to recognize if there are patterns in their unhappy behavior. This template will tag a customer if they provide a survey score that is less than 5.

Step 1. Every time this happens:

Delighted Logo
Survey response is created

Step 2. Then do this:

Determine if the customer gave a score less than 5

Step 3. Then do this:

Image
Add a tag to a Shopify customer

“Not only did they create customized workflows that saved us from using a developer, but the support team is amazing.”

★★★★★

Tea Drops

“Simple and easy to use. Great staff to help support and accomplish goals. Lots of integrations and tons of ways to customize.”

★★★★★

Knowing Labs

“MESA automated our tasks. Their support team has been great and they've helped setup a number of workflows for us quickly.”

★★★★★

Beauti