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Tag a customer if they provide a negative survey response

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Tag customers who leave a negative review so you can follow up with them to understand their issues or to recognize if there are patterns in their unhappy behavior. This template will tag a customer if they provide a survey score that is less than 5.

Step 1. Every time this happens:

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Survey response is created

Step 2. Then do this:

Determine if the customer gave a score less than 5

Step 3. Then do this:

Add a tag to a Shopify customer

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