Tag a customer if they provide a negative survey response
Tag customers who leave a negative review so you can follow up with them to understand their issues or to recognize if there are patterns in their unhappy behavior. This template will tag a customer if they provide a survey score that is less than 5.
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Step 1. Every time this happens:
Survey response is created
Step 2. Then...
Determine if the customer gave a score less than 5
Step 3. Then...
Add a tag to a Shopify customer
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