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Start a return with Forms by MESA when a form response is received

time saved Saves 9 minutes Read Tutorial

Link to a form from your Tracktor tracking page or on a customer's Order History page that allows customers to easily initiate an order return. The full order details, as well as the Reason for Return, will be included in the email to your back office. This automation could be extended to automatically generate a return label that is sent to the customer.

Step 1. Every time this happens:

A form response from a customer is created

Step 2. Then do this:

Retrieve the customer's order

Step 3. Then do this:

Add a row with the form response

Step 4. Then do this:

Send a message to customer

Step 5. Then do this:

Slack a message to your team

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Tea Drops

“Simple and easy to use. Great staff to help support and accomplish goals. Lots of integrations and tons of ways to customize.”


Knowing Labs

“MESA automated our tasks. Their support team has been great and they've helped setup a number of workflows for us quickly.”