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Send an email to staff when a low Delighted score is posted

When customers provide negative feedback, you must follow up with them and try to understand why. Mesa allows you to automatically send an email to staff when you receive a low Delighted score, so you can proceed to contact the customer and learn more about their negative review.

Step 1. Every time this happens:

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Survey Response is Created

Step 2. Then do this:

Determine if the customer gave a score less than 5

Step 3. Then do this:

Send Email to notify Support Team

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