Send an email to staff when a low Delighted score is posted
Delighted to Email by MESA Automation TemplateWhen customers provide negative feedback, you must follow up with them and try to understand why. Mesa allows you to automatically send an email to staff when you receive a low Delighted score, so you can proceed to contact the customer and learn more about their negative review.
Add TemplateHere's how this template works:
Step 1: Everyt time this happens:
Survey Response is Created
Step 2: Then do this:
Determine if the customer gave a score less than 5
Step 3: Then do this:
Send Email to notify Support Team
Less work. Accomplish more.
Our team will setup this template for you. Just ask!