Send an email to staff when a low Delighted score is posted
Every step is 100% customizable.When customers provide negative feedback, it's helpful to follow up as soon as possible to understand what caused their negative experience and identify if there's a way to remedy the situation. This template will notify staff via email when a customer submits a low Delighted score.
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Complimentary template customizations.
Workflow Steps:
Step 1. Every time this happens:
Survey Response is Created
Step 2. Then...
Determine if the customer gave a score less than 5
Step 3. Then...
Send Email to notify Support Team
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