Delighted Logo Email by MESA

Send an email to staff when a low Delighted score is posted

When customers provide negative feedback, you must follow up with them and try to understand why. Mesa allows you to automatically send an email to staff when you receive a low Delighted score, so you can proceed to contact the customer and learn more about their negative review.

Start Free on

“Not only did they create customized workflows that saved us from using a developer, but the support team is amazing.”

★★★★★

Tea Drops

“Simple and easy to use. Great staff to help support and accomplish goals. Lots of integrations and tons of ways to customize.”

★★★★★

Knowing Labs

“MESA automated our tasks. Their support team has been great and they've helped setup a number of workflows for us quickly.”

★★★★★

Beauti

Here's how this template works:

Step 1. Every time this happens:

Delighted Logo
Survey Response is Created

Step 2. Then do this:

Determine if the customer gave a score less than 5

Step 3. Then do this:

Image
Send Email to notify Support Team

Done!

Start Free on

Related Apps & Tutorials