Send an email to staff when a low Delighted score is posted
When customers provide negative feedback, you must follow up with them and try to understand why. Mesa allows you to automatically send an email to staff when you receive a low Delighted score, so you can proceed to contact the customer and learn more about their negative review.
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BeautiHere's how this template works:
Step 1. Every time this happens:
Survey Response is Created
Step 2. Then do this:
Determine if the customer gave a score less than 5
Step 3. Then do this:
Send Email to notify Support Team
Done!
Relax. We got you!
With free onboarding service included, our experts will setup this template so you can finally rid yourself of this task.