Email Team When a Low Delighted Score is Received

You'll need to install the webhook URL that MESA provides into your Delighted account settings. Navigate to your Delighted dashboard, find the webhook configuration section, and paste the URL that appears in this step. Once connected, every survey response will automatically flow into MESA for processing. The trigger captures all response data including the score, comments, and customer contact information.

The filter automatically compares each survey score against the threshold of 5. Any response with a score of 4 or lower passes through to trigger the email notification, while scores of 5 and above are filtered out and stop the workflow. You can adjust this threshold by changing the comparison value - for example, setting it to 7 would alert you about any score below 7. This step requires no configuration as the comparison logic runs automatically.

The email step automatically compiles the survey data into a readable message. The subject line includes the customer's name and their specific score, while the message body contains their full comment and email address for easy follow-up. You can customize the recipient email addresses by adding your team members to the "To" field, and modify the message template to include additional context or instructions for your support team.