Automation Template:

Send an email to staff when a low Delighted score is posted

icon: personalize Every step is 100% customizable.

Add Template Request Setup

When customers provide negative feedback, it's helpful to follow up as soon as possible to understand what caused their negative experience and identify if there's a way to remedy the situation. This template will notify staff via email when a customer submits a low Delighted score.

Included Forever free plan available.

Included 7-day free trial for premium plans.

Included Live chat, email support included.

Included Complimentary template customizations.

Workflow Steps:

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Step 1. Every time this happens:

Survey Response is Created

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Step 2. Then...

Determine if the customer gave a score less than 5

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Step 3. Then...

Send Email to notify Support Team


Frequently Asked Questions

What is a template?

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