Send an Email to a Customer When a Negative Stamped.io Review is Received
When a customer drops a negative review, it’s essential to follow up with them quickly and connect with them to understand why. With Mesa, when a customer sends a negative review via Stamped.io, send a follow-up email after the fact to understand what went wrong. Not only will it help you solve more customer issues, but you’ll save time from manually sending an email to each unhappy customer you get.
Here’s how it works:
- Step 1: When this happens
- A review is created
- Step 2: Then do this
- Determine if the review has a score less than or equal to 3
- Step 3: Then do this
- Wait for 1 hour
- Step 4: Then do this
- Send email to customer
The expansion pack exclusive for Shopify
Shopify App Store
5.0 Rating
14-day Free Trial Included“Amazing service! They went out of their way to adjust the workflow to my needs.”
Eyeleos
“Highly recommend Mesa if you need automated workflows.”
Bromane
“The customer service team is awesome and helped us set that up, free of charge. Great folks, great product!”
Go Camp Pro
“Mesa has been amazing and the customer service incredible!”
Charleston Tea Garden
“Mesa is an incredible tool for automating various workflows and streamlining your business.”
The Bride Box
“The team is responsive, the functionality is comprehensive, and it is making a huge difference for our business.”
Campervan HQ
“We had a PHENOMENAL experience with the Mesa team, who tirelessly helped us adjust several of the Mesa templates to meet our needs.”
PBLWorks Store
“The app is great to automate Shopify and Google sheets.”
English Geniuses
“This app is a must for anyone wanting to automate using outside programs. It's like magic. Also, the customer service has been top notch.”
Luxe Auto Concepts
“Game changer. We have several Shopify stores and Mesa's powerful automation frees us from monitoring the order statuses all the time.”
Kana Lifestyle
“Mesa customer support was amazing. They helped me get the automation up and running in a few hours. Thank you Mesa for saving us time and money!”
STONE AND STRAND
“Mesa is great and the support matches that. I'm no developer, but their team is quick to jump in and answer any questions that I have. I can't recommend them enough!”
Puzzery
“Very good app and support team. They always find a way to make it work for us.”
Ace Golf Cart
“Easy to set up flows and if you don't know exactly how their customer service is unbelievable. They reply within minutes and provide real solutions. 5-Star App for sure!”
Nutrition Faktory
“Mesa is a powerful app that can do a LOT of thing. What sets the app apart is the level of service we received from their team.”
EVELO
“This app solves our exact need. Moreover, can't say enough great things about team! Never worked with a better support team! 6 stars”
Gladskin
“I can't say enough good about Mesa and their support staff in helping us get up and running with some super-efficient workflows to help us streamline and automate processes.”
SANEStore
“The support team is incredible! They always worked hard to come up with solutions for the problems we were trying to solve through Mesa.”
StyleMeGHD
“This is an exceptional app with a stellar customer support team.”
The Bride Box
“Mesa has been such a time saver and so easy to use!”
Charleston Tea Garden