Stamped.io to Email by MESA Integrations
Send an email to a customer when a negative Stamped.io review is received
When a customer drops a negative review, it’s essential to follow up with them quickly and connect with them to understand why. With Mesa, when a customer sends a negative review via Stamped.io, send a follow-up email after the fact to understand what went wrong. Not only will it help you solve more customer issues, but you’ll save time from manually sending an email to each unhappy customer you get.
Here’s how it works:
- Step 1: When this happens
- A review is created
- Step 2: Then do this
- Determine if the review has a score less than or equal to 3
- Step 3: Then do this
- Wait for 1 hour
- Step 4: Then do this
- Send email to customer
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