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Shopify Automation Template

Send an Email to a Customer When a Negative Review is Received

When a customer drops a negative review, it’s essential to follow up with them quickly and connect with them to understand why. With Mesa, when a customer sends a negative review via, send a follow-up email after the fact to understand what went wrong. Not only will it help you solve more customer issues, but you’ll save time from manually sending an email to each unhappy customer you get. Logo
Step 1: When this happens
A review is created
Step 2: Then do this
Determine if the review has a score less than or equal to 3
Step 3: Then do this
Wait for 1 hour
Step 4: Then do this
Send email to customer
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