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Mesa Workflow Template

Cancel and Restock High-Risk Orders

Fulfilling high-risk orders can lead to a number of chargebacks from customers. This template cancels orders that are determined as "high-risk" by Shopify's fraud algorithm and will restock those products included in the order. Then, the workflow will notify the customer that their order has been canceled and will send an email notification to the store owner about the risky transaction. Automatically cancelling risky orders will help save your team's time and effort.

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Step 1: When this happens
An order is created
Step 2: Then do this
Determine if the order is recommended by Shopify to be cancelled
Step 3: Then do this
Cancel the order if it is flagged as high-risk
Step 4: Then do this
Send an email to the store owner about the cancelled high-risk order
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