Shopify to Email by Mesa Integrations
Cancel and Restock High-Risk Orders
Fulfilling high-risk orders can lead to a number of chargebacks from customers. This template cancels orders that are determined as "high-risk" by Shopify's fraud algorithm and will restock those products included in the order. Then, the workflow will notify the customer that their order has been canceled and will send an email notification to the store owner about the risky transaction. Automatically cancelling risky orders will help save your team's time and effort.
Here’s how it works:
- Step 1: When this happens
- An order is created
- Step 2: Then do this
- Determine if the order is recommended by Shopify to be cancelled
- Step 3: Then do this
- Cancel the order if it is flagged as high-risk
- Step 4: Then do this
- Send an email to the store owner about the cancelled high-risk order
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