{"id":6913,"date":"2023-04-21T06:10:00","date_gmt":"2023-04-21T06:10:00","guid":{"rendered":"https:\/\/www.getmesa.com/blog\/blog\/?p=6913"},"modified":"2025-12-22T23:32:38","modified_gmt":"2025-12-22T23:32:38","slug":"how-to-save-forms-to-new-gorgias-tickets","status":"publish","type":"post","link":"https:\/\/www.getmesa.com/blog\/how-to-save-forms-to-new-gorgias-tickets\/","title":{"rendered":"How To Save Forms To New Gorgias Tickets"},"content":{"rendered":"\n<p>Gorgias is a customer support app tailor-made for Shopify businesses. It funnels all customer communications, from Twitter messages to conversations at your retail store, into a single dashboard. Moreover, a simple view of customer communications makes the support team\u2019s job easier. We&#8217;ll show you how to save a form to Gorgias ticket so you and your customer&#8217;s workflows are never interrupted.<\/p>\n\n\n\n<p>Managing customer support can be a time-consuming task, but it&#8217;s an essential part of running a successful business. For example, keeping track of customer inquiries and providing timely responses is crucial to building trust and loyalty. <\/p>\n\n\n\n<p>Fortunately, with the right tools and strategies, <a href=\"https:\/\/www.getmesa.com\/blog\/how-to-automate-customer-support\/\">managing customer support<\/a> becomes a streamlined and efficient process. <\/p>\n\n\n\n<p>In this article, we&#8217;ll explore how to <a href=\"https:\/\/www.getmesa.com\/apps\/form\">set up a form<\/a> on your Shopify store that saves entries as new <a href=\"https:\/\/www.getmesa.com\/apps\/gorgias\">Gorgias<\/a> support tickets.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-cyan-bluish-gray-color has-alpha-channel-opacity has-cyan-bluish-gray-background-color has-background is-style-dots\"\/>\n\n\n\n<p><br><strong>TL;DR: Skip the step-by-step tutorial.&nbsp;<\/strong>Use this template to save form submissions as new Gorgias tickets with just a few clicks.<\/p>\n\n\n<div class=\"mesa-template-backend frontend-hidden\">\n    <p><strong>MESA Template ID<\/strong><\/p>\n    <p>initiate-return-with-forms-and-create-gorgias-ticket<\/p>\n<\/div>\n\n<div class=\"mesa-template\" data-template=\"initiate-return-with-forms-and-create-gorgias-ticket\"><\/div>\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\t\t<style>.mesa-template-backend {\n    background: rgba(139, 139, 150, 0.1);\n    padding: 22px;\n}\n\n.mesa-template-backend h5,\n.mesa-template-backend p {\n    margin: 0 0 5px;\n}\n\n.mesa-template-backend p {\n    font-size: 16px;\n}\n\n.mesa-template-backend p:last-child {\n    display: inline-block;\n    background: #fff;\n    padding: 5px 10px;\n}\n\n.mesa-template-backend p strong {\n    font-size: 12px;\n}<\/style>\n\t\t\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">In this article:<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.getmesa.com/blog\/how-to-save-forms-to-new-gorgias-tickets\/#How-to-automate-a-form-submission-into-a-new-Gorgias-ticket\" >How to automate a form submission into a new Gorgias ticket<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.getmesa.com/blog\/how-to-save-forms-to-new-gorgias-tickets\/#Benefits-of-automating-forms-to-tickets\" >Benefits of automating forms to tickets<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.getmesa.com/blog\/how-to-save-forms-to-new-gorgias-tickets\/#Workflow-wrap-up\" >Workflow wrap-up<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\" id=\"h-how-to-automate-a-form-submission-into-a-new-gorgias-ticket\"><span class=\"ez-toc-section\" id=\"How-to-automate-a-form-submission-into-a-new-Gorgias-ticket\"><\/span>How to automate a form submission into a new Gorgias ticket<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<div class=\"schema-how-to wp-block-yoast-how-to-block\"><p class=\"schema-how-to-total-time\"><span class=\"schema-how-to-duration-time-text\">Time needed:&nbsp;<\/span>5 minutes<\/p><p class=\"schema-how-to-description\">This step-by-step tutorial will show you how to create a form that can be included anywhere on your website, allowing customers to easily submit support inquiries. With this setup, you&#8217;ll be able to manage all customer support inquiries from one central location, making it easier to respond quickly and effectively.<\/p> <ol class=\"schema-how-to-steps\"><li class=\"schema-how-to-step\" id=\"how-to-step-1660337655203\"><strong class=\"schema-how-to-step-name\">First, choose the Forms by MESA app as the triggering event<\/strong> <p class=\"schema-how-to-step-text\">For example, let&#8217;s make a form that is embedded on the Shopify Order Details page. In the event a customer is viewing their order but needs to file a return, they can submit their details via the form and have their information create a ticket in Gorgias to handle the processing from there.<br\/><img loading=\"lazy\" decoding=\"async\" width=\"666\" height=\"690\" class=\"wp-image-5251\" style=\"max-width:100%;\" src=\"https:\/\/www.getmesa.com\/blog\/wp-content\/uploads\/form-workflow-step.png\" alt=\"form workflow step\" srcset=\"https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/form-workflow-step.png 666w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/form-workflow-step-290x300.png 290w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/form-workflow-step-300x311.png 300w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/form-workflow-step-193x200.png 193w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/form-workflow-step-415x430.png 415w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/form-workflow-step-154x160.png 154w\" sizes=\"auto, (max-width: 666px) 100vw, 666px\" \/><\/p> <\/li><li class=\"schema-how-to-step\" id=\"how-to-step-1660339289278\"><strong class=\"schema-how-to-step-name\">Drag-and-drop your form fields<\/strong> <p class=\"schema-how-to-step-text\">Next, click the &#8220;Open Form Builder&#8221; to view the form editor. When you&#8217;re done, be sure to save the workflow. This will create the variables needed for the next steps in your workflow.<img loading=\"lazy\" decoding=\"async\" width=\"1100\" height=\"827\" class=\"wp-image-5252\" style=\"max-width:100%;\" src=\"https:\/\/www.getmesa.com\/blog\/wp-content\/uploads\/return-form-example.png\" alt=\"returns form example\" srcset=\"https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/return-form-example.png 1100w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/return-form-example-300x226.png 300w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/return-form-example-1024x770.png 1024w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/return-form-example-768x577.png 768w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/return-form-example-414x311.png 414w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/return-form-example-266x200.png 266w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/return-form-example-572x430.png 572w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/return-form-example-213x160.png 213w\" sizes=\"auto, (max-width: 1100px) 100vw, 1100px\" \/><\/p> <\/li><li class=\"schema-how-to-step\" id=\"how-to-step-1660338865797\"><strong class=\"schema-how-to-step-name\">Next, select Gorgias as the next step<\/strong> <p class=\"schema-how-to-step-text\">Search for &#8220;gorgias&#8221; and click the app to add the action step to you workflow.<img loading=\"lazy\" decoding=\"async\" width=\"677\" height=\"604\" class=\"wp-image-5253\" style=\"max-width:100%;\" src=\"https:\/\/www.getmesa.com\/blog\/wp-content\/uploads\/form-to-gorias-workflow.png\" alt=\"form to gorgias workflow\" srcset=\"https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/form-to-gorias-workflow.png 677w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/form-to-gorias-workflow-300x268.png 300w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/form-to-gorias-workflow-349x311.png 349w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/form-to-gorias-workflow-224x200.png 224w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/form-to-gorias-workflow-482x430.png 482w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/form-to-gorias-workflow-179x160.png 179w\" sizes=\"auto, (max-width: 677px) 100vw, 677px\" \/><\/p> <\/li><li class=\"schema-how-to-step\" id=\"how-to-step-1660338921408\"><strong class=\"schema-how-to-step-name\">Next, select the event, Create Ticket<\/strong> <p class=\"schema-how-to-step-text\">Click the <strong>Use this<\/strong> button to add this action step. With the <strong>Create Ticket<\/strong> action added, we have a lot of configuration options available to us.<img loading=\"lazy\" decoding=\"async\" width=\"685\" height=\"538\" class=\"wp-image-5254\" alt=\"gorgias create ticket action\" src=\"https:\/\/www.getmesa.com\/blog\/wp-content\/uploads\/gorgias-create-ticket.png\" style=\"max-width:100%;\" srcset=\"https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-create-ticket.png 685w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-create-ticket-300x236.png 300w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-create-ticket-396x311.png 396w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-create-ticket-255x200.png 255w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-create-ticket-547x430.png 547w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-create-ticket-204x160.png 204w\" sizes=\"auto, (max-width: 685px) 100vw, 685px\" \/><\/p> <\/li><li class=\"schema-how-to-step\" id=\"how-to-step-1660338999422\"><strong class=\"schema-how-to-step-name\">Next, add your Gorgias credentials<\/strong> <p class=\"schema-how-to-step-text\">If you&#8217;re adding your credentials for the first time, follow the <a href=\"https:\/\/docs.getmesa.com\/article\/1279-gorgias\" target=\"_blank\" rel=\"noreferrer noopener\">instructions<\/a> to find your API key. Otherwise, choose your Gorgias credentials from the list provided.<img loading=\"lazy\" decoding=\"async\" width=\"665\" height=\"872\" class=\"wp-image-5255\" alt=\"gorgias add credentials step\" src=\"https:\/\/www.getmesa.com\/blog\/wp-content\/uploads\/gorgias-add-credentials.png\" style=\"max-width:100%;\" srcset=\"https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-add-credentials.png 665w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-add-credentials-229x300.png 229w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-add-credentials-237x311.png 237w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-add-credentials-153x200.png 153w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-add-credentials-328x430.png 328w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-add-credentials-122x160.png 122w\" sizes=\"auto, (max-width: 665px) 100vw, 665px\" \/><\/p> <\/li><li class=\"schema-how-to-step\" id=\"how-to-step-1660339188427\"><strong class=\"schema-how-to-step-name\">Lastly, add the Form variables to the new Gorgias ticket<\/strong> <p class=\"schema-how-to-step-text\">You&#8217;ll need to assign the <strong>Team ID<\/strong>. Then scroll down to the <strong>Messages<\/strong> section. In the <strong>Body Text<\/strong> field you can click the <strong>{ + }<\/strong> icon button to add the form variables (if any).<br\/><br\/>Optionally, other important fields to add variables include Channel, Customer Email, Subject, and Via fields. These will help the data come through cleanly in Gorgias.<img loading=\"lazy\" decoding=\"async\" width=\"1104\" height=\"1033\" class=\"wp-image-5256\" style=\"max-width:100%;\" src=\"https:\/\/www.getmesa.com\/blog\/wp-content\/uploads\/gorgias-message-text-tokens.png\" alt=\"gorgia create ticket options\" srcset=\"https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-message-text-tokens.png 1104w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-message-text-tokens-300x281.png 300w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-message-text-tokens-1024x958.png 1024w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-message-text-tokens-768x719.png 768w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-message-text-tokens-332x311.png 332w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-message-text-tokens-214x200.png 214w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-message-text-tokens-460x430.png 460w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-message-text-tokens-171x160.png 171w\" sizes=\"auto, (max-width: 1104px) 100vw, 1104px\" \/><\/p> <\/li><li class=\"schema-how-to-step\" id=\"how-to-step-1662577726634\"><strong class=\"schema-how-to-step-name\">Next, Save then turn On your automation<\/strong> <p class=\"schema-how-to-step-text\">Be sure to click the \u201cSave\u201d button and turn your automation to &#8220;On&#8221;. The automation will run every time a new form submission is received. MESA will proudly celebrate your achievement by popping confetti in your honor. Congratulations, you&#8217;re workflow is ready!<img loading=\"lazy\" decoding=\"async\" width=\"1103\" height=\"610\" class=\"wp-image-5257\" style=\"max-width:100%;\" src=\"https:\/\/www.getmesa.com\/blog\/wp-content\/uploads\/gorgias-automation-complete.png\" alt=\"gorgias automation success\" srcset=\"https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-automation-complete.png 1103w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-automation-complete-300x166.png 300w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-automation-complete-1024x566.png 1024w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-automation-complete-768x425.png 768w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-automation-complete-555x307.png 555w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-automation-complete-360x200.png 360w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-automation-complete-778x430.png 778w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-automation-complete-290x160.png 290w\" sizes=\"auto, (max-width: 1103px) 100vw, 1103px\" \/><\/p> <\/li><li class=\"schema-how-to-step\" id=\"how-to-step-1681767351134\"><strong class=\"schema-how-to-step-name\">Finally, add the form code to your theme<\/strong> <p class=\"schema-how-to-step-text\">On the form step, copy the embed code for this form.<img loading=\"lazy\" decoding=\"async\" width=\"3024\" height=\"1730\" class=\"wp-image-6929\" alt=\"form embed code\" src=\"https:\/\/www.getmesa.com\/blog\/wp-content\/uploads\/form-embed-code.png\" style=\"max-width:100%;\" srcset=\"https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/form-embed-code.png 3024w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/form-embed-code-300x172.png 300w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/form-embed-code-1024x586.png 1024w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/form-embed-code-768x439.png 768w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/form-embed-code-1536x879.png 1536w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/form-embed-code-2048x1172.png 2048w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/form-embed-code-1920x1098.png 1920w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/form-embed-code-544x311.png 544w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/form-embed-code-350x200.png 350w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/form-embed-code-752x430.png 752w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/form-embed-code-280x160.png 280w\" sizes=\"auto, (max-width: 3024px) 100vw, 3024px\" \/><\/p> <\/li><li class=\"schema-how-to-step\" id=\"how-to-step-1681767518168\"><strong class=\"schema-how-to-step-name\">Then, paste the code in your store&#8217;s theme<\/strong> <p class=\"schema-how-to-step-text\">Every theme is slightly different. You can either edit the code or using the theme editor, paste the form snippet wherever you want your format appear. <img loading=\"lazy\" decoding=\"async\" width=\"3024\" height=\"1730\" class=\"wp-image-6930\" alt=\"theme code\" src=\"https:\/\/www.getmesa.com\/blog\/wp-content\/uploads\/theme-code.png\" style=\"max-width:100%;\" srcset=\"https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/theme-code.png 3024w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/theme-code-300x172.png 300w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/theme-code-1024x586.png 1024w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/theme-code-768x439.png 768w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/theme-code-1536x879.png 1536w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/theme-code-2048x1172.png 2048w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/theme-code-1920x1098.png 1920w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/theme-code-544x311.png 544w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/theme-code-350x200.png 350w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/theme-code-752x430.png 752w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/theme-code-280x160.png 280w\" sizes=\"auto, (max-width: 3024px) 100vw, 3024px\" \/><\/p> <\/li><\/ol><\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-cyan-bluish-gray-color has-alpha-channel-opacity has-cyan-bluish-gray-background-color has-background is-style-dots\"\/>\n\n\n\n<p><br><strong>Save yourself the setup. <\/strong>Use this template instead:<\/p>\n\n\n<div class=\"mesa-template-backend frontend-hidden\">\n    <p><strong>MESA Template ID<\/strong><\/p>\n    <p>initiate-return-with-forms-and-create-gorgias-ticket<\/p>\n<\/div>\n\n<div class=\"mesa-template\" data-template=\"initiate-return-with-forms-and-create-gorgias-ticket\"><\/div>\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Important:<\/strong> If you need additional help adding Forms by MESA to your store, <a href=\"https:\/\/docs.getmesa.com\/article\/1399-forms-by-mesa-add-a-form-to-your-store\" target=\"_blank\" rel=\"noreferrer noopener\">read our Help Article<\/a>. The guide outlines several ways you can add them, depending on your Shopify theme.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-benefits-of-automating-forms-to-tickets\"><span class=\"ez-toc-section\" id=\"Benefits-of-automating-forms-to-tickets\"><\/span>Benefits of automating forms to tickets<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Automated workflows that collect form data and create new support tickets offer several benefits for ecommerce managers. These include streamlined customer support processes, faster response times, and increased efficiency. <\/p>\n\n\n\n<p>By automating the process of creating new support tickets, businesses can reduce the time and resources needed to manage customer inquiries, allowing them to focus on other important aspects of running their store. <\/p>\n\n\n\n<p>Additionally, centralize all your support inquiries in one location. That way, you can be sure customer inquiries route quickly and effectively. <\/p>\n\n\n\n<p>Finally, automated workflows also provide a way to track and measure customer support performance, allowing businesses to identify areas for improvement and make data-driven decisions to optimize their support processes.<\/p>\n\n\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-workflow-wrap-up\"><span class=\"ez-toc-section\" id=\"Workflow-wrap-up\"><\/span>Workflow wrap-up<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>To summarize, automated workflows that collect form data and create new support tickets can revolutionize the way you manage customer support processes. For example, by tracking and measuring customer support performance, you can identify areas for improvement and make data-driven decisions to optimize their support processes. <\/p>\n\n\n\n<p>With the right tools and strategies, your business can provide excellent customer support while still being able to focus on other important aspects of running the Shopify store. Thus, if you&#8217;re looking to improve your customer support processes, consider implementing an automated workflow to collect form data and create new support tickets.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"card-next-steps\">\n\t<div class=\"card__content\">\n\t\t<h4>What to do next&#8230;<\/h4>\n<p>The fastest way to see automation working in your store is to start with a single workflow.<\/p>\n<ol>\n<li><a href=\"https:\/\/www.getmesa.com\/pricing\"><strong>Try MESA free<\/strong><\/a> \u2014 start a 7-day free trial and get your first workflow running.<\/li>\n<li><a href=\"https:\/\/www.getmesa.com\/templates\"><strong>Browse the template library<\/strong><\/a> \u2014 pre-built workflows for the most common Shopify automation tasks.<\/li>\n<li><a href=\"https:\/\/www.getmesa.com\/yedric\"><strong>Talk to Yedric<\/strong><\/a> \u2014 describe what you want to automate, and let our AI assistant build it for you.<\/li>\n<li><a href=\"https:\/\/www.getmesa.com\/support\"><strong>Get free workflow setup<\/strong><\/a> \u2014 MESA&#8217;s team will build your first workflow at no cost.<\/li>\n<\/ol>\n\t<\/div><!-- \/.card__content -->\n\n\t\n<div class=\"socials card__socials\">\n\t<ul>\n\t\t\t\t\t<li>\n\t\t\t\t<a href=\"https:\/\/twitter.com\/getmesa\" target=\"_blank\">\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/twitter-icon.svg\" class=\"attachment-small size-small\" alt=\"icon: twitter\" \/>\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li>\n\t\t\t\t<a href=\"https:\/\/www.youtube.com\/@getmesa\" target=\"_blank\">\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/youtube-icon.svg\" class=\"attachment-small size-small\" alt=\"icon: youtube\" \/>\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li>\n\t\t\t\t<a href=\"https:\/\/www.linkedin.com\/company\/9754608\/\" target=\"_blank\">\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/linkedin-icon.svg\" class=\"attachment-small size-small\" alt=\"linkedin icon\" \/>\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t<\/ul>\n<\/div><!-- \/.socials -->\n<\/div><!-- \/.card-next-steps -->\n","protected":false},"excerpt":{"rendered":"<p>Gorgias is a customer support app tailor-made for Shopify businesses. It funnels all customer communications, from Twitter messages to conversations&#8230;<\/p>\n","protected":false},"author":1,"featured_media":6914,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[48],"tags":[321,159],"class_list":["post-6913","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-workflow-tutorials","tag-form","tag-gorgias"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.8 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How To Save Forms To New Gorgias Tickets - MESA<\/title>\n<meta name=\"description\" content=\"Learn how to create a form to Gorgias ticket anywhere on your Shopify store, allowing customers to easily send support inquiries.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.getmesa.com\/blog\/how-to-save-forms-to-new-gorgias-tickets\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How To Save Forms To New Gorgias Tickets\" \/>\n<meta property=\"og:description\" content=\"Gorgias is a customer support app tailor-made for Shopify businesses. It funnels all customer communications, from Twitter messages to conversations at\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.getmesa.com\/blog\/how-to-save-forms-to-new-gorgias-tickets\/\" \/>\n<meta property=\"og:site_name\" content=\"MESA\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/web.facebook.com\/mesabyshoppad\/\" \/>\n<meta property=\"article:published_time\" content=\"2023-04-21T06:10:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-22T23:32:38+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.getmesa.com\/blog\/wp-content\/uploads\/tutorial-forms-to-gorgias.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"720\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Ryan ODonnell\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@getmesa\" \/>\n<meta name=\"twitter:site\" content=\"@getmesa\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Ryan ODonnell\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.getmesa.com\\\/blog\\\/how-to-save-forms-to-new-gorgias-tickets\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.getmesa.com\\\/blog\\\/how-to-save-forms-to-new-gorgias-tickets\\\/\"},\"author\":{\"name\":\"Ryan ODonnell\",\"@id\":\"https:\\\/\\\/www.getmesa.com\\\/blog\\\/#\\\/schema\\\/person\\\/5ed8ee9c6f19090c4d5acb4f45efacb4\"},\"headline\":\"How To Save Forms To New Gorgias Tickets\",\"datePublished\":\"2023-04-21T06:10:00+00:00\",\"dateModified\":\"2025-12-22T23:32:38+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.getmesa.com\\\/blog\\\/how-to-save-forms-to-new-gorgias-tickets\\\/\"},\"wordCount\":857,\"publisher\":{\"@id\":\"https:\\\/\\\/www.getmesa.com\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.getmesa.com\\\/blog\\\/how-to-save-forms-to-new-gorgias-tickets\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.getmesa.com/blog\\\/wp-content\\\/uploads\\\/tutorial-forms-to-gorgias.jpg\",\"keywords\":[\"form\",\"gorgias\"],\"articleSection\":[\"Workflow Tutorials\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.getmesa.com\\\/blog\\\/how-to-save-forms-to-new-gorgias-tickets\\\/\",\"url\":\"https:\\\/\\\/www.getmesa.com\\\/blog\\\/how-to-save-forms-to-new-gorgias-tickets\\\/\",\"name\":\"How To Save Forms To New Gorgias Tickets - 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With this setup, you'll be able to manage all customer support inquiries from one central location, making it easier to respond quickly and effectively.\",\"totalTime\":\"P0DT0H5M\",\"step\":[{\"@type\":\"HowToStep\",\"url\":\"https:\\\/\\\/www.getmesa.com\\\/blog\\\/how-to-save-forms-to-new-gorgias-tickets\\\/#how-to-step-1660337655203\",\"name\":\"First, choose the Forms by MESA app as the triggering event\",\"itemListElement\":[{\"@type\":\"HowToDirection\",\"text\":\"For example, let's make a form that is embedded on the Shopify Order Details page. 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With the Create Ticket action added, we have a lot of configuration options available to us.\"}],\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.getmesa.com\\\/blog\\\/how-to-save-forms-to-new-gorgias-tickets\\\/#schema-image-32faec73d366ae80bc0388b1d7e53724\",\"url\":\"https:\\\/\\\/www.getmesa.com\\\/blog\\\/wp-content\\\/uploads\\\/gorgias-create-ticket.png\",\"contentUrl\":\"https:\\\/\\\/www.getmesa.com\\\/blog\\\/wp-content\\\/uploads\\\/gorgias-create-ticket.png\"}},{\"@type\":\"HowToStep\",\"url\":\"https:\\\/\\\/www.getmesa.com\\\/blog\\\/how-to-save-forms-to-new-gorgias-tickets\\\/#how-to-step-1660338999422\",\"name\":\"Next, add your Gorgias credentials\",\"itemListElement\":[{\"@type\":\"HowToDirection\",\"text\":\"If you're adding your credentials for the first time, follow the instructions to find your API key. Otherwise, choose your Gorgias credentials from the list provided.\"}],\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.getmesa.com\\\/blog\\\/how-to-save-forms-to-new-gorgias-tickets\\\/#schema-image-fff3b1e39b65a2d83accfdc61133c3f7\",\"url\":\"https:\\\/\\\/www.getmesa.com\\\/blog\\\/wp-content\\\/uploads\\\/gorgias-add-credentials.png\",\"contentUrl\":\"https:\\\/\\\/www.getmesa.com\\\/blog\\\/wp-content\\\/uploads\\\/gorgias-add-credentials.png\"}},{\"@type\":\"HowToStep\",\"url\":\"https:\\\/\\\/www.getmesa.com\\\/blog\\\/how-to-save-forms-to-new-gorgias-tickets\\\/#how-to-step-1660339188427\",\"name\":\"Lastly, add the Form variables to the new Gorgias ticket\",\"itemListElement\":[{\"@type\":\"HowToDirection\",\"text\":\"You'll need to assign the Team ID. Then scroll down to the Messages section. 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With this setup, you'll be able to manage all customer support inquiries from one central location, making it easier to respond quickly and effectively.","totalTime":"P0DT0H5M","step":[{"@type":"HowToStep","url":"https:\/\/www.getmesa.com\/blog\/how-to-save-forms-to-new-gorgias-tickets\/#how-to-step-1660337655203","name":"First, choose the Forms by MESA app as the triggering event","itemListElement":[{"@type":"HowToDirection","text":"For example, let's make a form that is embedded on the Shopify Order Details page. In the event a customer is viewing their order but needs to file a return, they can submit their details via the form and have their information create a ticket in Gorgias to handle the processing from there."}],"image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.getmesa.com\/blog\/how-to-save-forms-to-new-gorgias-tickets\/#schema-image-dd163bd5c3d05c4243033518b47b5f33","url":"https:\/\/www.getmesa.com\/blog\/wp-content\/uploads\/form-workflow-step.png","contentUrl":"https:\/\/www.getmesa.com\/blog\/wp-content\/uploads\/form-workflow-step.png"}},{"@type":"HowToStep","url":"https:\/\/www.getmesa.com\/blog\/how-to-save-forms-to-new-gorgias-tickets\/#how-to-step-1660339289278","name":"Drag-and-drop your form fields","itemListElement":[{"@type":"HowToDirection","text":"Next, click the \"Open Form Builder\" to view the form editor. When you're done, be sure to save the workflow. This will create the variables needed for the next steps in your workflow."}],"image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.getmesa.com\/blog\/how-to-save-forms-to-new-gorgias-tickets\/#schema-image-ba1c9c27f83c4f43a03b34907bb9b7f2","url":"https:\/\/www.getmesa.com\/blog\/wp-content\/uploads\/return-form-example.png","contentUrl":"https:\/\/www.getmesa.com\/blog\/wp-content\/uploads\/return-form-example.png"}},{"@type":"HowToStep","url":"https:\/\/www.getmesa.com\/blog\/how-to-save-forms-to-new-gorgias-tickets\/#how-to-step-1660338865797","name":"Next, select Gorgias as the next step","itemListElement":[{"@type":"HowToDirection","text":"Search for \"gorgias\" and click the app to add the action step to you workflow."}],"image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.getmesa.com\/blog\/how-to-save-forms-to-new-gorgias-tickets\/#schema-image-4e66649396dd128c8d2ac5351beed474","url":"https:\/\/www.getmesa.com\/blog\/wp-content\/uploads\/form-to-gorias-workflow.png","contentUrl":"https:\/\/www.getmesa.com\/blog\/wp-content\/uploads\/form-to-gorias-workflow.png"}},{"@type":"HowToStep","url":"https:\/\/www.getmesa.com\/blog\/how-to-save-forms-to-new-gorgias-tickets\/#how-to-step-1660338921408","name":"Next, select the event, Create Ticket","itemListElement":[{"@type":"HowToDirection","text":"Click the Use this button to add this action step. With the Create Ticket action added, we have a lot of configuration options available to us."}],"image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.getmesa.com\/blog\/how-to-save-forms-to-new-gorgias-tickets\/#schema-image-32faec73d366ae80bc0388b1d7e53724","url":"https:\/\/www.getmesa.com\/blog\/wp-content\/uploads\/gorgias-create-ticket.png","contentUrl":"https:\/\/www.getmesa.com\/blog\/wp-content\/uploads\/gorgias-create-ticket.png"}},{"@type":"HowToStep","url":"https:\/\/www.getmesa.com\/blog\/how-to-save-forms-to-new-gorgias-tickets\/#how-to-step-1660338999422","name":"Next, add your Gorgias credentials","itemListElement":[{"@type":"HowToDirection","text":"If you're adding your credentials for the first time, follow the instructions to find your API key. Otherwise, choose your Gorgias credentials from the list provided."}],"image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.getmesa.com\/blog\/how-to-save-forms-to-new-gorgias-tickets\/#schema-image-fff3b1e39b65a2d83accfdc61133c3f7","url":"https:\/\/www.getmesa.com\/blog\/wp-content\/uploads\/gorgias-add-credentials.png","contentUrl":"https:\/\/www.getmesa.com\/blog\/wp-content\/uploads\/gorgias-add-credentials.png"}},{"@type":"HowToStep","url":"https:\/\/www.getmesa.com\/blog\/how-to-save-forms-to-new-gorgias-tickets\/#how-to-step-1660339188427","name":"Lastly, add the Form variables to the new Gorgias ticket","itemListElement":[{"@type":"HowToDirection","text":"You'll need to assign the Team ID. Then scroll down to the Messages section. In the Body Text field you can click the { + } icon button to add the form variables (if any).Optionally, other important fields to add variables include Channel, Customer Email, Subject, and Via fields. These will help the data come through cleanly in Gorgias."}],"image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.getmesa.com\/blog\/how-to-save-forms-to-new-gorgias-tickets\/#schema-image-ec664c972dff8dbb388b7b96cd9f50c0","url":"https:\/\/www.getmesa.com\/blog\/wp-content\/uploads\/gorgias-message-text-tokens.png","contentUrl":"https:\/\/www.getmesa.com\/blog\/wp-content\/uploads\/gorgias-message-text-tokens.png"}},{"@type":"HowToStep","url":"https:\/\/www.getmesa.com\/blog\/how-to-save-forms-to-new-gorgias-tickets\/#how-to-step-1662577726634","name":"Next, Save then turn On your automation","itemListElement":[{"@type":"HowToDirection","text":"Be sure to click the \u201cSave\u201d button and turn your automation to \"On\". The automation will run every time a new form submission is received. MESA will proudly celebrate your achievement by popping confetti in your honor. 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