{"id":6121,"date":"2023-01-27T18:21:52","date_gmt":"2023-01-27T18:21:52","guid":{"rendered":"https:\/\/www.getmesa.com/blog\/blog\/?p=6121"},"modified":"2025-12-22T23:37:35","modified_gmt":"2025-12-22T23:37:35","slug":"how-to-send-gift-cards-to-customers-from-tagged-gorgias-tickets","status":"publish","type":"post","link":"https:\/\/www.getmesa.com/blog\/how-to-send-gift-cards-to-customers-from-tagged-gorgias-tickets\/","title":{"rendered":"How to send gift cards to customers from tagged Gorgias tickets"},"content":{"rendered":"\n<p>You understand that good <a href=\"https:\/\/www.getmesa.com\/blog\/how-to-automate-customer-support\/\">customer support<\/a> is paramount in creating loyal customers. Thankfully, Gorgias allows you to go above and beyond with its ticket tagging system to help you stay organized &#8211; but did you know it&#8217;s also a great way to send your customers gift cards for saying thank you or for showing you care even when mistakes happen?<\/p>\n\n\n\n<p>What if you could automatically <a href=\"https:\/\/www.getmesa.com\/apps\/govalo\/integrate\/gorgias\/send-a-gift-card-to-a-customer-if-their-order-is-delayed\">send gift cards to customers tagged in Gorgias<\/a>? Why not show your appreciation while giving customers a chance to save on their next purchase.<\/p>\n\n\n\n<p>In this blog post, we&#8217;ll explore how easy it is to set up an automated gift card program through <a href=\"https:\/\/www.getmesa.com\/apps\/gorgias\">Gorgias<\/a> using <a href=\"https:\/\/www.getmesa.com\/apps\/govalo\">Govalo<\/a>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-cyan-bluish-gray-color has-alpha-channel-opacity has-cyan-bluish-gray-background-color has-background is-style-dots\"\/>\n\n\n\n<p><strong>TL;DR: Skip the step-by-step tutorial.&nbsp;<\/strong>Use this template to send gift cards instead from tagged Gorgias tickets with just a few clicks.<\/p>\n\n\n<div class=\"mesa-template-backend frontend-hidden\">\n    <p><strong>MESA Template ID<\/strong><\/p>\n    <p>send-gift-card-to-customer-for-delayed-order-shopify<\/p>\n<\/div>\n\n<div class=\"mesa-template\" data-template=\"send-gift-card-to-customer-for-delayed-order-shopify\"><\/div>\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\t\t<style>.mesa-template-backend {\n    background: rgba(139, 139, 150, 0.1);\n    padding: 22px;\n}\n\n.mesa-template-backend h5,\n.mesa-template-backend p {\n    margin: 0 0 5px;\n}\n\n.mesa-template-backend p {\n    font-size: 16px;\n}\n\n.mesa-template-backend p:last-child {\n    display: inline-block;\n    background: #fff;\n    padding: 5px 10px;\n}\n\n.mesa-template-backend p strong {\n    font-size: 12px;\n}<\/style>\n\t\t\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_83 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">In this article:<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.getmesa.com/blog\/how-to-send-gift-cards-to-customers-from-tagged-gorgias-tickets\/#Step-by-step-workflow-video\" >Step-by-step workflow video<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.getmesa.com/blog\/how-to-send-gift-cards-to-customers-from-tagged-gorgias-tickets\/#How-to-send-gift-cards-from-tagged-Gorgias-tickets\" >How to send gift cards from tagged Gorgias tickets<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.getmesa.com/blog\/how-to-send-gift-cards-to-customers-from-tagged-gorgias-tickets\/#Increase-customer-satisfaction-even-in-negative-experiences\" >Increase customer satisfaction even in negative experiences<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.getmesa.com/blog\/how-to-send-gift-cards-to-customers-from-tagged-gorgias-tickets\/#Gift-cards-are-better-than-refunds\" >Gift cards are better than refunds<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\" id=\"h-step-by-step-workflow-video\"><span class=\"ez-toc-section\" id=\"Step-by-step-workflow-video\"><\/span>Step-by-step workflow video<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"How to send gift cards to customers from tagged Gorgias tickets\" width=\"1170\" height=\"658\" src=\"https:\/\/www.youtube.com\/embed\/YUWdoiWkDIg?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><figcaption class=\"wp-element-caption\">Video tutorial on how to send gift cards to customers from tagged Gorgias tickets<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-to-send-gift-cards-from-tagged-gorgias-tickets\"><span class=\"ez-toc-section\" id=\"How-to-send-gift-cards-from-tagged-Gorgias-tickets\"><\/span>How to send gift cards from tagged Gorgias tickets<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<div class=\"schema-how-to wp-block-yoast-how-to-block\"><p class=\"schema-how-to-total-time\"><span class=\"schema-how-to-duration-time-text\">Time needed:&nbsp;<\/span>5 minutes<\/p><p class=\"schema-how-to-description\">To get started, be sure to <a href=\"http:\/\/app.getmesa.com\/install\" target=\"_blank\" rel=\"noreferrer noopener\">get MESA<\/a> connected to your Shopify store before starting.<br><br>In this example, we&#8217;ll explore how to use Gorgias to tag tickets that connect to Govalo so gift cards can be sent to the customer.<br><br>Let\u2019s get started.<\/p> <ol class=\"schema-how-to-steps\"><li class=\"schema-how-to-step\" id=\"how-to-step-1674779425287\"><strong class=\"schema-how-to-step-name\"><strong>Add the workflow template, &#8220;Send a gift card to a customer if their order is delayed&#8221;<\/strong><\/strong> <p class=\"schema-how-to-step-text\">First, from the Discover page within MESA, search &#8220;Gorgias&#8221;. The results will show apps and templates. Click &#8220;Try it&#8221; for this template.<img loading=\"lazy\" decoding=\"async\" width=\"3024\" height=\"2488\" class=\"wp-image-6123\" style=\"max-width:100%;\" src=\"https:\/\/www.getmesa.com\/blog\/wp-content\/uploads\/mesa-discover-gorgias.png\" alt=\"mesa discover gorgias\" srcset=\"https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/mesa-discover-gorgias.png 3024w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/mesa-discover-gorgias-300x247.png 300w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/mesa-discover-gorgias-1024x842.png 1024w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/mesa-discover-gorgias-768x632.png 768w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/mesa-discover-gorgias-1536x1264.png 1536w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/mesa-discover-gorgias-2048x1685.png 2048w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/mesa-discover-gorgias-1920x1580.png 1920w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/mesa-discover-gorgias-378x311.png 378w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/mesa-discover-gorgias-243x200.png 243w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/mesa-discover-gorgias-523x430.png 523w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/mesa-discover-gorgias-194x160.png 194w\" sizes=\"auto, (max-width: 3024px) 100vw, 3024px\" \/><\/p> <\/li><li class=\"schema-how-to-step\" id=\"how-to-step-1674779492605\"><strong class=\"schema-how-to-step-name\"><strong>Connect your Gorgias credentials<\/strong><\/strong> <p class=\"schema-how-to-step-text\">Follow the simple instructions to log in to your Gorgias account.<img loading=\"lazy\" decoding=\"async\" width=\"3015\" height=\"1842\" class=\"wp-image-6124\" alt=\"gorgias credentials\" src=\"https:\/\/www.getmesa.com\/blog\/wp-content\/uploads\/gorgias-credentials.png\" style=\"max-width:100%;\" srcset=\"https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-credentials.png 3015w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-credentials-300x183.png 300w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-credentials-1024x626.png 1024w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-credentials-768x469.png 768w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-credentials-1536x938.png 1536w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-credentials-2048x1251.png 2048w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-credentials-1920x1173.png 1920w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-credentials-509x311.png 509w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-credentials-327x200.png 327w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-credentials-704x430.png 704w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-credentials-262x160.png 262w\" sizes=\"auto, (max-width: 3015px) 100vw, 3015px\" \/><\/p> <\/li><li class=\"schema-how-to-step\" id=\"how-to-step-1674779588033\"><strong class=\"schema-how-to-step-name\">Update this workflow&#8217;s frequency<\/strong> <p class=\"schema-how-to-step-text\">Update this value to when you want this automation to run through all the tickets created and look for a specific tag.<br\/><br\/>For example, if you know the automation runs every day at 5pm, you can check that day&#8217;s tickets to ensure that any tickets tagged to get a gift card are justified.<br\/><img loading=\"lazy\" decoding=\"async\" width=\"3024\" height=\"1616\" class=\"wp-image-6125\" style=\"max-width:100%;\" src=\"https:\/\/www.getmesa.com\/blog\/wp-content\/uploads\/gorgias-ticket-created.png\" alt=\"gorgias ticket created\" srcset=\"https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-ticket-created.png 3024w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-ticket-created-300x160.png 300w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-ticket-created-1024x547.png 1024w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-ticket-created-768x410.png 768w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-ticket-created-1536x821.png 1536w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-ticket-created-2048x1094.png 2048w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-ticket-created-1920x1026.png 1920w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-ticket-created-555x297.png 555w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-ticket-created-360x192.png 360w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-ticket-created-805x430.png 805w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-ticket-created-290x155.png 290w\" sizes=\"auto, (max-width: 3024px) 100vw, 3024px\" \/><\/p> <\/li><li class=\"schema-how-to-step\" id=\"how-to-step-1674780564603\"><strong class=\"schema-how-to-step-name\">Update the delay<\/strong> <p class=\"schema-how-to-step-text\">Next, expand the Delay step to update this to how long it&#8217;s needed to review tickets for the right Gorgias tag.<br\/><img loading=\"lazy\" decoding=\"async\" width=\"3024\" height=\"1730\" class=\"wp-image-6131\" style=\"max-width:100%;\" src=\"https:\/\/www.getmesa.com\/blog\/wp-content\/uploads\/gorgias-ticket-created-delay.png\" alt=\"gorgias ticket created delay\" srcset=\"https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-ticket-created-delay.png 3024w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-ticket-created-delay-300x172.png 300w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-ticket-created-delay-1024x586.png 1024w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-ticket-created-delay-768x439.png 768w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-ticket-created-delay-1536x879.png 1536w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-ticket-created-delay-2048x1172.png 2048w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-ticket-created-delay-1920x1098.png 1920w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-ticket-created-delay-544x311.png 544w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-ticket-created-delay-350x200.png 350w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-ticket-created-delay-752x430.png 752w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-ticket-created-delay-280x160.png 280w\" sizes=\"auto, (max-width: 3024px) 100vw, 3024px\" \/><\/p> <\/li><li class=\"schema-how-to-step\" id=\"how-to-step-1674779742211\"><strong class=\"schema-how-to-step-name\">Update the tag name<\/strong> <p class=\"schema-how-to-step-text\">Next, expand the Filter step and update the value &#8220;send gift card&#8221; to anything you wish to use in Gorgias. This is the tag value you&#8217;ll add to any ticket that will continue in this workflow.<img loading=\"lazy\" decoding=\"async\" width=\"3024\" height=\"1730\" class=\"wp-image-6126\" style=\"max-width:100%;\" src=\"https:\/\/www.getmesa.com\/blog\/wp-content\/uploads\/gorgias-ticket-tagged-for-gift-card.png\" alt=\"gorgias ticket tagged for gift card\" srcset=\"https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-ticket-tagged-for-gift-card.png 3024w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-ticket-tagged-for-gift-card-300x172.png 300w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-ticket-tagged-for-gift-card-1024x586.png 1024w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-ticket-tagged-for-gift-card-768x439.png 768w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-ticket-tagged-for-gift-card-1536x879.png 1536w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-ticket-tagged-for-gift-card-2048x1172.png 2048w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-ticket-tagged-for-gift-card-1920x1098.png 1920w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-ticket-tagged-for-gift-card-544x311.png 544w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-ticket-tagged-for-gift-card-350x200.png 350w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-ticket-tagged-for-gift-card-752x430.png 752w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-ticket-tagged-for-gift-card-280x160.png 280w\" sizes=\"auto, (max-width: 3024px) 100vw, 3024px\" \/><\/p> <\/li><li class=\"schema-how-to-step\" id=\"how-to-step-1674779823075\"><strong class=\"schema-how-to-step-name\"><strong>Assign which Govalo Gift Card product should be sent<\/strong><\/strong> <p class=\"schema-how-to-step-text\">Expand the Govalo Create Card step. Optionally, you can personalize the &#8220;Note&#8221; field.<br\/><br\/>Next, scroll to the Product ID field. This value can be found in Govalo by navigating to the gift card product. Once there, in the URL, copy the number that comes after &#8220;govalo\/configure&#8221;<img loading=\"lazy\" decoding=\"async\" width=\"3010\" height=\"1773\" class=\"wp-image-6127\" style=\"max-width:100%;\" src=\"https:\/\/www.getmesa.com\/blog\/wp-content\/uploads\/govalo-gift-card.png\" alt=\"govalo gift card\" srcset=\"https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/govalo-gift-card.png 3010w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/govalo-gift-card-300x177.png 300w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/govalo-gift-card-1024x603.png 1024w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/govalo-gift-card-768x452.png 768w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/govalo-gift-card-1536x905.png 1536w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/govalo-gift-card-2048x1206.png 2048w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/govalo-gift-card-1920x1131.png 1920w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/govalo-gift-card-528x311.png 528w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/govalo-gift-card-340x200.png 340w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/govalo-gift-card-730x430.png 730w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/govalo-gift-card-272x160.png 272w\" sizes=\"auto, (max-width: 3010px) 100vw, 3010px\" \/><\/p> <\/li><li class=\"schema-how-to-step\" id=\"how-to-step-1674779850613\"><strong class=\"schema-how-to-step-name\">Save then, turn &#8220;On&#8221; your automation<\/strong> <p class=\"schema-how-to-step-text\">Lastly, save your new automation. Then, be sure to turn it &#8220;On&#8221;. Congrats! You&#8217;re done.<img loading=\"lazy\" decoding=\"async\" width=\"3024\" height=\"1982\" class=\"wp-image-6129\" style=\"max-width:100%;\" src=\"https:\/\/www.getmesa.com\/blog\/wp-content\/uploads\/gorgias-to-govalo-automation.png\" alt=\"gorgias to govalo automation\" srcset=\"https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-to-govalo-automation.png 3024w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-to-govalo-automation-300x197.png 300w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-to-govalo-automation-1024x671.png 1024w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-to-govalo-automation-768x503.png 768w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-to-govalo-automation-1536x1007.png 1536w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-to-govalo-automation-2048x1342.png 2048w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-to-govalo-automation-1920x1258.png 1920w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-to-govalo-automation-475x311.png 475w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-to-govalo-automation-305x200.png 305w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-to-govalo-automation-656x430.png 656w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/gorgias-to-govalo-automation-244x160.png 244w\" sizes=\"auto, (max-width: 3024px) 100vw, 3024px\" \/><\/p> <\/li><\/ol><\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-cyan-bluish-gray-color has-alpha-channel-opacity has-cyan-bluish-gray-background-color has-background is-style-dots\"\/>\n\n\n\n<p><strong>Save yourself the setup. <\/strong>Use this template instead:<\/p>\n\n\n<div class=\"mesa-template-backend frontend-hidden\">\n    <p><strong>MESA Template ID<\/strong><\/p>\n    <p>send-gift-card-to-customer-for-delayed-order-shopify<\/p>\n<\/div>\n\n<div class=\"mesa-template\" data-template=\"send-gift-card-to-customer-for-delayed-order-shopify\"><\/div>\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Increase-customer-satisfaction-even-in-negative-experiences\"><\/span>Increase customer satisfaction even in negative experiences<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Sending a gift card as an apology for a delayed order can be a good way to show your customers that you value their business and are sorry for any inconvenience they may have experienced.<\/p>\n\n\n\n<p>It can also help to build goodwill and encourage customers to continue doing business with you in the future.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Gift-cards-are-better-than-refunds\"><\/span>Gift cards are better than refunds<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Sending gift cards or store credit instead of a refund can be beneficial for businesses because it encourages customers to continue shopping with them.<\/p>\n\n\n\n<p>Additionally, gift cards or store credit don&#8217;t have the same issues as cash refunds, such as the potential for fraud or the need to process and issue refunds through banks or other payment processors. This can save the business time and money.<\/p>\n\n\n\n\n\n<div class=\"card-next-steps\">\n\t<div class=\"card__content\">\n\t\t<h4>What to do next&#8230;<\/h4>\n<p>The fastest way to see automation working in your store is to start with a single workflow.<\/p>\n<ol>\n<li><a href=\"https:\/\/www.getmesa.com\/pricing\"><strong>Try MESA free<\/strong><\/a> \u2014 start a 7-day free trial and get your first workflow running.<\/li>\n<li><a href=\"https:\/\/www.getmesa.com\/templates\"><strong>Browse the template library<\/strong><\/a> \u2014 pre-built workflows for the most common Shopify automation tasks.<\/li>\n<li><a href=\"https:\/\/www.getmesa.com\/yedric\"><strong>Talk to Yedric<\/strong><\/a> \u2014 describe what you want to automate, and let our AI assistant build it for you.<\/li>\n<li><a href=\"https:\/\/www.getmesa.com\/support\"><strong>Get free workflow setup<\/strong><\/a> \u2014 MESA&#8217;s team will build your first workflow at no cost.<\/li>\n<\/ol>\n\t<\/div><!-- \/.card__content -->\n\n\t\n<div class=\"socials card__socials\">\n\t<ul>\n\t\t\t\t\t<li>\n\t\t\t\t<a href=\"https:\/\/twitter.com\/getmesa\" target=\"_blank\">\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/twitter-icon.svg\" class=\"attachment-small size-small\" alt=\"icon: twitter\" \/>\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li>\n\t\t\t\t<a href=\"https:\/\/www.youtube.com\/@getmesa\" target=\"_blank\">\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/youtube-icon.svg\" class=\"attachment-small size-small\" alt=\"icon: youtube\" \/>\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li>\n\t\t\t\t<a href=\"https:\/\/www.linkedin.com\/company\/9754608\/\" target=\"_blank\">\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/linkedin-icon.svg\" class=\"attachment-small size-small\" alt=\"linkedin icon\" \/>\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t<\/ul>\n<\/div><!-- \/.socials -->\n<\/div><!-- \/.card-next-steps -->\n","protected":false},"excerpt":{"rendered":"<p>You understand that good customer support is paramount in creating loyal customers. Thankfully, Gorgias allows you to go above and&#8230;<\/p>\n","protected":false},"author":1,"featured_media":6122,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[48],"tags":[292,269,159,364,287],"class_list":["post-6121","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-workflow-tutorials","tag-delay","tag-filter","tag-gorgias","tag-govalo","tag-loop"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How to send customers gift cards from tagged Gorgias tickets | MESA Blog<\/title>\n<meta name=\"description\" content=\"Learn how to send customers a gift card when their Gorgias ticket is tagged. Keep customer satisfaction high and minimize bad experiences.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.getmesa.com\/blog\/how-to-send-gift-cards-to-customers-from-tagged-gorgias-tickets\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to send gift cards to customers from tagged Gorgias tickets\" \/>\n<meta property=\"og:description\" content=\"You understand that good customer support is paramount in creating loyal customers. Thankfully, Gorgias allows you to go above and beyond with its ticket\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.getmesa.com\/blog\/how-to-send-gift-cards-to-customers-from-tagged-gorgias-tickets\/\" \/>\n<meta property=\"og:site_name\" content=\"MESA\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/web.facebook.com\/mesabyshoppad\/\" \/>\n<meta property=\"article:published_time\" content=\"2023-01-27T18:21:52+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-22T23:37:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.getmesa.com\/blog\/wp-content\/uploads\/how-to-send-gift-cards-to-customers-from-tagged-gorgias-tickets.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"720\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Ryan ODonnell\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@getmesa\" \/>\n<meta name=\"twitter:site\" content=\"@getmesa\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Ryan ODonnell\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.getmesa.com\\\/blog\\\/how-to-send-gift-cards-to-customers-from-tagged-gorgias-tickets\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.getmesa.com\\\/blog\\\/how-to-send-gift-cards-to-customers-from-tagged-gorgias-tickets\\\/\"},\"author\":{\"name\":\"Ryan ODonnell\",\"@id\":\"https:\\\/\\\/www.getmesa.com\\\/blog\\\/#\\\/schema\\\/person\\\/37dc9b968192b2be49af3950022179cc\"},\"headline\":\"How to send gift cards to customers from tagged Gorgias tickets\",\"datePublished\":\"2023-01-27T18:21:52+00:00\",\"dateModified\":\"2025-12-22T23:37:35+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.getmesa.com\\\/blog\\\/how-to-send-gift-cards-to-customers-from-tagged-gorgias-tickets\\\/\"},\"wordCount\":625,\"publisher\":{\"@id\":\"https:\\\/\\\/www.getmesa.com\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.getmesa.com\\\/blog\\\/how-to-send-gift-cards-to-customers-from-tagged-gorgias-tickets\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.getmesa.com/blog\\\/wp-content\\\/uploads\\\/how-to-send-gift-cards-to-customers-from-tagged-gorgias-tickets.png\",\"keywords\":[\"delay\",\"filter\",\"gorgias\",\"govalo\",\"loop\"],\"articleSection\":[\"Workflow Tutorials\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.getmesa.com\\\/blog\\\/how-to-send-gift-cards-to-customers-from-tagged-gorgias-tickets\\\/\",\"url\":\"https:\\\/\\\/www.getmesa.com\\\/blog\\\/how-to-send-gift-cards-to-customers-from-tagged-gorgias-tickets\\\/\",\"name\":\"How to send customers gift cards from tagged Gorgias tickets | MESA Blog\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.getmesa.com\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.getmesa.com\\\/blog\\\/how-to-send-gift-cards-to-customers-from-tagged-gorgias-tickets\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.getmesa.com\\\/blog\\\/how-to-send-gift-cards-to-customers-from-tagged-gorgias-tickets\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.getmesa.com/blog\\\/wp-content\\\/uploads\\\/how-to-send-gift-cards-to-customers-from-tagged-gorgias-tickets.png\",\"datePublished\":\"2023-01-27T18:21:52+00:00\",\"dateModified\":\"2025-12-22T23:37:35+00:00\",\"description\":\"Learn how to send customers a gift card when their Gorgias ticket is tagged. 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