{"id":18443,"date":"2026-03-20T18:52:04","date_gmt":"2026-03-20T18:52:04","guid":{"rendered":"https:\/\/www.getmesa.com/blog\/?p=18443"},"modified":"2026-03-23T21:31:31","modified_gmt":"2026-03-23T21:31:31","slug":"shopify-email-sms-marketing-automation","status":"publish","type":"post","link":"https:\/\/www.getmesa.com/blog\/shopify-email-sms-marketing-automation\/","title":{"rendered":"Shopify Email and SMS Marketing Automation: Complete Guide (2026)"},"content":{"rendered":"\n<p>Email and SMS are the two highest-ROI marketing channels available to Shopify merchants \u2014 and the gap between stores that automate them effectively and those that don&#8217;t is widening. For every $1 spent on email marketing, ecommerce, and retail businesses see an average return of $45, the highest ROI of any industry sector, according to <a href=\"https:\/\/www.emailmonday.com\/email-marketing-roi-statistics\/\" target=\"_blank\" rel=\"noreferrer noopener\">Klaviyo data<\/a>. SMS generates an average of $71 for every $1 spent, according to <a href=\"https:\/\/www.omnisend.com\/blog\/sms-marketing-statistics\/\" target=\"_blank\" rel=\"noreferrer noopener\">Omnisend<\/a>. Both numbers assume automation is doing the heavy lifting \u2014 the right messages triggered by the right events, sent without anyone manually pressing send.<\/p>\n\n\n\n<p>This guide covers what Shopify handles natively, what requires a third-party app, which apps are worth using for email and SMS, and the specific automation workflows that drive the most revenue for Shopify stores.<\/p>\n\n\n<figure class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1584\" height=\"819\" src=\"https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/automate-shopify-email-sms-marketing.png\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"guide to automate shopify email and sms\" style=\"object-fit:cover;\" srcset=\"https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/automate-shopify-email-sms-marketing.png 1584w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/automate-shopify-email-sms-marketing-300x155.png 300w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/automate-shopify-email-sms-marketing-1024x529.png 1024w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/automate-shopify-email-sms-marketing-768x397.png 768w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/automate-shopify-email-sms-marketing-1536x794.png 1536w\" sizes=\"auto, (max-width: 1584px) 100vw, 1584px\" \/><\/figure>\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_83 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">In this article:<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.getmesa.com/blog\/shopify-email-sms-marketing-automation\/#What-Shopify-includes-natively\" >What Shopify includes natively<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.getmesa.com/blog\/shopify-email-sms-marketing-automation\/#What-automated-emails-should-every-Shopify-store-send\" >What automated emails should every Shopify store send?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.getmesa.com/blog\/shopify-email-sms-marketing-automation\/#Welcome-email\" >Welcome email<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.getmesa.com/blog\/shopify-email-sms-marketing-automation\/#Cart-abandonment-email\" >Cart abandonment email<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.getmesa.com/blog\/shopify-email-sms-marketing-automation\/#Order-confirmation-email\" >Order confirmation email<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.getmesa.com/blog\/shopify-email-sms-marketing-automation\/#Shipping-update-email\" >Shipping update email<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.getmesa.com/blog\/shopify-email-sms-marketing-automation\/#Post-purchase-cross-sell-email\" >Post-purchase cross-sell email<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.getmesa.com/blog\/shopify-email-sms-marketing-automation\/#Dunning-email-subscription-merchants-only\" >Dunning email (subscription merchants only)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.getmesa.com/blog\/shopify-email-sms-marketing-automation\/#Customer-rewards-email\" >Customer rewards email<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.getmesa.com/blog\/shopify-email-sms-marketing-automation\/#Review-request-email\" >Review request email<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/www.getmesa.com/blog\/shopify-email-sms-marketing-automation\/#The-essential-SMS-automations-for-Shopify-stores\" >The essential SMS automations for Shopify stores<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/www.getmesa.com/blog\/shopify-email-sms-marketing-automation\/#Abandoned-cart-SMS\" >Abandoned cart SMS<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/www.getmesa.com/blog\/shopify-email-sms-marketing-automation\/#Order-confirmation-SMS\" >Order confirmation SMS<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/www.getmesa.com/blog\/shopify-email-sms-marketing-automation\/#Delivery-notification-SMS\" >Delivery notification SMS<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/www.getmesa.com/blog\/shopify-email-sms-marketing-automation\/#Flash-sale-and-promotional-SMS\" >Flash sale and promotional SMS<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/www.getmesa.com/blog\/shopify-email-sms-marketing-automation\/#Back-in-stock-SMS\" >Back-in-stock SMS<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/www.getmesa.com/blog\/shopify-email-sms-marketing-automation\/#The-best-Shopify-email-and-SMS-marketing-apps\" >The best Shopify email and SMS marketing apps<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/www.getmesa.com/blog\/shopify-email-sms-marketing-automation\/#Klaviyo\" >Klaviyo<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/www.getmesa.com/blog\/shopify-email-sms-marketing-automation\/#Omnisend\" >Omnisend<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/www.getmesa.com/blog\/shopify-email-sms-marketing-automation\/#Postscript\" >Postscript<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/www.getmesa.com/blog\/shopify-email-sms-marketing-automation\/#Twilio\" >Twilio<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"https:\/\/www.getmesa.com/blog\/shopify-email-sms-marketing-automation\/#Shopify-Messaging\" >Shopify Messaging<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-23\" href=\"https:\/\/www.getmesa.com/blog\/shopify-email-sms-marketing-automation\/#MESAs-built-in-Email-and-SMS-tools\" >MESA&#8217;s built-in Email and SMS tools<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-24\" href=\"https:\/\/www.getmesa.com/blog\/shopify-email-sms-marketing-automation\/#How-MESA-connects-your-marketing-stack\" >How MESA connects your marketing stack<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-25\" href=\"https:\/\/www.getmesa.com/blog\/shopify-email-sms-marketing-automation\/#Email-vs-SMS-how-to-think-about-using-both\" >Email vs. SMS: how to think about using both<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-26\" href=\"https:\/\/www.getmesa.com/blog\/shopify-email-sms-marketing-automation\/#Frequently-asked-questions\" >Frequently asked questions<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-27\" href=\"https:\/\/www.getmesa.com/blog\/shopify-email-sms-marketing-automation\/#Next-steps\" >Next steps<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\" id=\"h-what-shopify-includes-natively\"><span class=\"ez-toc-section\" id=\"What-Shopify-includes-natively\"><\/span>What Shopify includes natively<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Before reaching for a third-party email tool, it helps to know exactly what Shopify already sends automatically \u2014 and where the gaps are.<\/p>\n\n\n\n<p>Shopify&#8217;s built-in notifications cover the core transactional layer: order confirmations, shipping confirmations, delivery notifications, abandoned checkout emails, refund and cancellation confirmations, password resets, and customer account emails. These trigger automatically based on store events and can be lightly customized via the Notifications settings in your Shopify admin.<\/p>\n\n\n\n<p>For SMS, Shopify&#8217;s native support is narrower. The only SMS notifications Shopify sends by default are order confirmations (to customers who provide a phone number), local pickup notifications, gift card issuance, and POS receipts. Everything beyond those four requires a third-party app.<\/p>\n\n\n\n<p>What Shopify does not send natively \u2014 and where third-party tools become necessary:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Shipping update sequences beyond the initial confirmation<\/li>\n\n\n\n<li>Review request emails<\/li>\n\n\n\n<li>Win-back and re-engagement emails<\/li>\n\n\n\n<li>Post-purchase cross-sell and upsell emails<\/li>\n\n\n\n<li>Birthday and anniversary emails<\/li>\n\n\n\n<li>Back-in-stock notifications<\/li>\n\n\n\n<li>Promotional SMS campaigns<\/li>\n\n\n\n<li>Abandoned cart SMS recovery<\/li>\n\n\n\n<li>Loyalty and rewards communications<\/li>\n<\/ul>\n\n\n\n<p>For merchants who want to go beyond transactional notifications without committing to a third-party platform right away, Shopify Messaging is Shopify&#8217;s first-party email and SMS marketing app. It handles both email campaigns and SMS from within the Shopify admin, uses Sidekick AI to help create and personalize emails, supports audience segmentation, and tracks channel performance. It&#8217;s a meaningfully more capable option than the older Shopify Email app and a reasonable starting point for merchants testing both channels before investing in Klaviyo or Omnisend. Rated 4.7 from over 3,300 reviews on the App Store.<\/p>\n\n\n\n<p>The practical implication: Shopify&#8217;s native tools handle &#8220;here&#8217;s what happened with your order&#8221; and basic campaign sending \u2014 they don&#8217;t handle advanced behavioral segmentation, multi-step automation flows, or the deep cross-app event triggering that drives the highest-ROI automations.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-automated-emails-should-every-shopify-store-send\"><span class=\"ez-toc-section\" id=\"What-automated-emails-should-every-Shopify-store-send\"><\/span>What automated emails should every Shopify store send?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>These are the eight automations that collectively cover the full customer lifecycle, from first touch to retention.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-welcome-email\"><span class=\"ez-toc-section\" id=\"Welcome-email\"><\/span>Welcome email<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>A welcome email sent immediately after a customer subscribes or creates an account is one of the most read messages a brand sends. Welcome emails generate more than 8 times as many opens and clicks as standard promotional emails, according to <a href=\"https:\/\/www.sender.net\/blog\/email-marketing-statistics\/\" target=\"_blank\" rel=\"noreferrer noopener\">Campaign Monitor data<\/a>. The purpose is simple: introduce the brand, confirm the relationship, and give the customer a reason to make their first purchase.<\/p>\n\n\n\n<p>Keep it short. Include a discount or incentive if your acquisition strategy uses one. Don&#8217;t try to accomplish too much in a single email \u2014 the goal is to get them to open the next one.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-cart-abandonment-email\"><span class=\"ez-toc-section\" id=\"Cart-abandonment-email\"><\/span>Cart abandonment email<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Around 70% of online shopping carts are abandoned, according to <a href=\"https:\/\/baymard.com\/lists\/cart-abandonment-rate\" target=\"_blank\" rel=\"noreferrer noopener\">research<\/a> by the Baymard Institute. A well-timed recovery email \u2014 sent 1 to 4 hours after abandonment \u2014 is one of the highest-converting automations a Shopify store can run. Abandoned cart emails achieve an average open rate of over 50%, according to <a href=\"https:\/\/www.klaviyo.com\/marketing-resources\/sms-benchmarks-by-industry-2024\" target=\"_blank\" rel=\"noreferrer noopener\">Klaviyo&#8217;s 2024 benchmarks<\/a>, and generate an average of $3.65 in revenue per recipient for automated flows. For stores with meaningful cart values, recovering even a fraction of abandoned carts compounds into significant monthly revenue.<\/p>\n\n\n\n<p>The email should include the specific items left in the cart, a clear call to action to complete the purchase, and \u2014 if your margin allows \u2014 a discount or free shipping offer as an incentive to return.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-order-confirmation-email\"><span class=\"ez-toc-section\" id=\"Order-confirmation-email\"><\/span>Order confirmation email<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Shopify sends this automatically. The opportunity is to customize it beyond the default \u2014 add product care instructions, cross-sell recommendations, expected delivery dates, and a link to your order tracking page. Sixty-four percent of customers consider order confirmation emails essential to the purchase experience, according to SendGrid research. Most merchants leave this email at the Shopify default, missing the highest open-rate touchpoint in their entire email program.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-shipping-update-email\"><span class=\"ez-toc-section\" id=\"Shipping-update-email\"><\/span>Shipping update email<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Shopify sends a shipping confirmation when an order is fulfilled. What it doesn&#8217;t send is a sequence of updates as the package moves \u2014 out-of-delivery notifications, delivery confirmations, or exception alerts. A third-party tracking app (Tracktor, AfterShip, Wonderment) combined with MESA can trigger each of these milestone emails automatically based on carrier status changes.<\/p>\n\n\n\n<p>MESA templates for shipping updates:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.getmesa.com\/templates\/email-customers-when-package-in-transit\">Email customers when their package status is &#8220;In Transit&#8221;<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.getmesa.com\/templates\/email-alert-for-delayed-package\">Email notification for delayed packages in transit<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.getmesa.com\/templates\/send-email-if-package-not-delivered\">Send email notifications for delayed deliveries<\/a><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-post-purchase-cross-sell-email\"><span class=\"ez-toc-section\" id=\"Post-purchase-cross-sell-email\"><\/span>Post-purchase cross-sell email<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Sent 5\u201310 days after delivery, once the customer has had time to experience the product. The goal is to recommend complementary products based on what they bought, or prompt a replenishment order if the product is consumable. Marketing emails sent in response to behavioral triggers \u2014 like a post-purchase event \u2014 generate 10 times more revenue than broadcast emails, according to <a href=\"https:\/\/tabular.email\/blog\/email-marketing-stats\" target=\"_blank\" rel=\"noreferrer noopener\">Shopify research<\/a>.<\/p>\n\n\n\n<p>For subscription merchants, this is also the right moment for a subscription conversion email \u2014 prompting a one-time buyer to switch to a recurring order for a product they clearly wanted. MESA&#8217;s template for this fires automatically after a product purchase and enrolls the customer in a targeted conversion sequence.<\/p>\n\n\n\n<p>MESA templates for post-purchase:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.getmesa.com\/templates\/send-subscription-conversion-emails-after-product-purchase\">Send subscription conversion emails after product purchase<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.getmesa.com\/templates\/send-email-when-specific-product-is-purchased\">Send an email when a specific product is purchased<\/a><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-dunning-email-subscription-merchants-only\"><span class=\"ez-toc-section\" id=\"Dunning-email-subscription-merchants-only\"><\/span>Dunning email (subscription merchants only)<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>For stores running subscriptions via Recharge or another subscription app, a failed payment triggers the dunning sequence: automated retry attempts layered with customer-facing emails that prompt the subscriber to update their payment method. MESA can extend this with Slack alerts to your team for high-value subscribers and custom email sequences that go beyond what the subscription app&#8217;s built-in dunning covers. See the <a href=\"https:\/\/www.getmesa.com\/blog\/the-ultimate-guide-to-ecommerce-subscriptions\/\">Complete Guide to Shopify Subscriptions<\/a> for dunning setup details.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-customer-rewards-email\"><span class=\"ez-toc-section\" id=\"Customer-rewards-email\"><\/span>Customer rewards email<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Triggered by loyalty milestone events \u2014 a points threshold reached, a tier upgrade, or an anniversary. These emails perform well precisely because they&#8217;re sent to customers who are already engaged. A loyalty email saying &#8220;you&#8217;ve earned a $15 reward&#8221; goes to your best customers and arrives at a moment of genuine positive signal.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-review-request-email\"><span class=\"ez-toc-section\" id=\"Review-request-email\"><\/span>Review request email<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Sent 7\u201314 days after confirmed delivery. The timing depends on your product type \u2014 consumables need time for the customer to experience the product, while apparel can be reviewed more quickly. Yotpo, Okendo, and Stamped all have built-in review request automation. MESA can also trigger a custom review request workflow based on delivery confirmation rather than relying on estimated delivery dates.<\/p>\n\n\n\n<p>The review lifecycle doesn&#8217;t end at the request. Following up with customers after they leave a review \u2014 a thank-you for a positive one, proactive outreach for a negative one \u2014 closes the feedback loop and turns reviews into a retention tool.<\/p>\n\n\n\n<p>MESA templates for reviews:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.getmesa.com\/templates\/send-thank-you-email-for-yotpo-review\">Send a thank you email for Yotpo reviews<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.getmesa.com\/templates\/email-customer-after-negative-stamped-io-review\">Email customers after receiving a negative review on Stamped.io<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-essential-sms-automations-for-shopify-stores\"><span class=\"ez-toc-section\" id=\"The-essential-SMS-automations-for-Shopify-stores\"><\/span>The essential SMS automations for Shopify stores<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>SMS is a separate channel with its own rules. The open rate for SMS messages is approximately 98%, and 90% of texts are read within three minutes of delivery, according to <a href=\"https:\/\/www.infobip.com\/blog\/sms-marketing-statistics\" target=\"_blank\" rel=\"noreferrer noopener\">research<\/a> from Forbes and Validity cited by Infobip. That immediacy is the channel&#8217;s primary advantage \u2014 and the reason it should be used for time-sensitive communications rather than general broadcasting.<\/p>\n\n\n\n<p>The compliance requirements are also more stringent than email. Every SMS subscriber must explicitly opt in. Sending to customers who haven&#8217;t opted in isn&#8217;t just bad practice \u2014 it violates US TCPA regulations and risks account suspension on any major SMS platform.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-abandoned-cart-sms\"><span class=\"ez-toc-section\" id=\"Abandoned-cart-SMS\"><\/span>Abandoned cart SMS<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Sent 15\u201330 minutes after cart abandonment \u2014 before the email goes out. The immediacy of SMS means recovery happens faster than email, and the two channels work well in sequence: SMS first for instant reach, email follow-up for customers who don&#8217;t respond.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-order-confirmation-sms\"><span class=\"ez-toc-section\" id=\"Order-confirmation-SMS\"><\/span>Order confirmation SMS<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Shopify sends this natively but in a limited, non-customizable format. Third-party SMS apps let you send a branded confirmation with an order summary, an estimated delivery date, and a tracking link \u2014 significantly more useful than the default.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-delivery-notification-sms\"><span class=\"ez-toc-section\" id=\"Delivery-notification-SMS\"><\/span>Delivery notification SMS<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>The highest-engagement moment in the post-purchase journey. An SMS at the moment of delivery \u2014 &#8220;Your order from [brand] has arrived!&#8221; \u2014 achieves extremely high engagement and is a natural moment to include a review request link or a replenishment offer.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-flash-sale-and-promotional-sms\"><span class=\"ez-toc-section\" id=\"Flash-sale-and-promotional-SMS\"><\/span>Flash sale and promotional SMS<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>SMS is most effective for time-limited offers where immediacy drives action. A &#8220;24-hour sale starts now&#8221; SMS reaches customers in minutes, unlike email, which cannot reliably replicate that. Keep these infrequent \u2014 no more than one to two per week \u2014 and highly relevant to the subscriber. 61% of consumers say they unsubscribe from SMS due to message frequency, according to Klaviyo and Recharge research.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-back-in-stock-sms\"><span class=\"ez-toc-section\" id=\"Back-in-stock-SMS\"><\/span>Back-in-stock SMS<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>For popular products that sell out, an SMS back-in-stock notification converts at a significantly higher rate than the equivalent email, because customers who opted in specifically for this notification are high-intent by definition. Run both channels together \u2014 SMS for instant reach, email for customers who provide only an email address. MESA&#8217;s waitlist notification template handles the email side of this automatically.<\/p>\n\n\n\n<p>MESA template:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.getmesa.com\/templates\/notify-waitlist-customers-product-availability\">Notify waitlisted customers when a product becomes available<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-best-shopify-email-and-sms-marketing-apps\"><span class=\"ez-toc-section\" id=\"The-best-Shopify-email-and-SMS-marketing-apps\"><\/span>The best Shopify email and SMS marketing apps<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-klaviyo\"><span class=\"ez-toc-section\" id=\"Klaviyo\"><\/span>Klaviyo<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p><a href=\"https:\/\/www.klaviyo.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Klaviyo<\/a> is the most widely used email and SMS marketing platform in the Shopify ecosystem and the default recommendation for merchants who want a single platform handling both channels. Its Shopify integration is deep \u2014 Klaviyo can trigger automations on virtually any Shopify event, pull order history, product data, and customer tags into messages, and segment customers with granular behavioral filters.<\/p>\n\n\n\n<p>For email, Klaviyo&#8217;s flow builder handles the full automation stack: welcome series, abandoned cart, post-purchase, win-back, browse abandonment. For SMS, Klaviyo offers opt-in collection at checkout, keyword automation, and direct integration with its email flows so that email and SMS can be coordinated in a single sequence.<\/p>\n\n\n\n<p>MESA connects to Klaviyo natively, enabling workflow triggers that push customer and order data into Klaviyo lists and events \u2014 for example, automatically adding a customer to a Klaviyo back-in-stock list when they&#8217;re tagged with <code>backorder<\/code> in Shopify, or firing a Klaviyo event when an order is placed to segment buyers of customized products.<\/p>\n\n\n\n<p>MESA templates for Klaviyo:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.getmesa.com\/templates\/add-shopify-customer-with-backorder-tag-to-klaviyo-list\">Add customer with backorder tag to Klaviyo list<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.getmesa.com\/templates\/subscribe-shopify-customers-to-klaviyo-list-after-first-order\">Update Klaviyo lists when first-time customer orders are placed<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.getmesa.com\/templates\/trigger-klaviyo-message-when-order-delivered\">Send Klaviyo message when Shopify order is delivered<\/a><\/li>\n<\/ul>\n\n\n\n<p>Best for: merchants who want a unified email and SMS platform with the deepest Shopify integration available.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-omnisend\"><span class=\"ez-toc-section\" id=\"Omnisend\"><\/span>Omnisend<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p><a href=\"https:\/\/www.omnisend.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Omnisend<\/a> is a strong alternative to Klaviyo built specifically for ecommerce, with email, SMS, and push notifications in a single platform. Its automation workflow builder is more visual and approachable than Klaviyo&#8217;s, making it easier for merchants without a dedicated email marketing team. Omnisend also offers more competitive pricing at lower list sizes, making it a particularly good fit for stores in the $500K\u2013$5M revenue range.<\/p>\n\n\n\n<p>Omnisend&#8217;s own <a href=\"https:\/\/www.omnisend.com\/blog\/email-marketing-statistics\/\" target=\"_blank\" rel=\"noreferrer noopener\">data<\/a> shows that US merchants using the platform see an average email marketing ROI of $76 per dollar spent \u2014 roughly double the industry average \u2014 largely attributable to their automation-first workflow that pushes new merchants toward high-ROI flows immediately.<\/p>\n\n\n\n<p>Best for: merchants who want email, SMS, and push in a single tool at a lower price point than Klaviyo, with a faster setup path.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-postscript\"><span class=\"ez-toc-section\" id=\"Postscript\"><\/span>Postscript<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p><a href=\"https:\/\/postscript.io\/\" target=\"_blank\" rel=\"noreferrer noopener\">Postscript<\/a> is an SMS-only platform built specifically for Shopify, making it the strongest choice for merchants who want to go deep on SMS rather than treating it as a secondary channel in a broader email platform. It integrates directly with Shopify&#8217;s checkout for opt-in collection, has strong segmentation based on Shopify customer data, and offers two-way conversational SMS for customer service and sales interactions.<\/p>\n\n\n\n<p>MESA connects to Postscript for SMS delivery within automation workflows \u2014 for example, sending a delivery confirmation SMS via Postscript when Wonderment detects a delivered package, or triggering an SMS to a customer when a custom workflow condition is met.<\/p>\n\n\n\n<p>Best for: merchants who want SMS as a primary revenue channel and need deeper segmentation and two-way messaging than Klaviyo&#8217;s SMS offering provides.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-twilio\"><span class=\"ez-toc-section\" id=\"Twilio\"><\/span>Twilio<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p><a href=\"https:\/\/www.twilio.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Twilio<\/a> is the underlying infrastructure powering many SMS platforms. For merchants with development resources who want maximum control over message routing, carrier selection, and pricing at scale, Twilio&#8217;s direct API integration via MESA allows custom SMS workflows that no purpose-built marketing app can replicate. <\/p>\n\n\n\n<p>Best for: technical merchants or agencies building custom notification infrastructure who need flexibility beyond what marketing-oriented SMS platforms offer.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-shopify-messaging\"><span class=\"ez-toc-section\" id=\"Shopify-Messaging\"><\/span>Shopify Messaging<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p><a href=\"https:\/\/apps.shopify.com\/shopify-messaging\" target=\"_blank\" rel=\"noreferrer noopener\">Shopify Messaging<\/a> is Shopify&#8217;s own first-party email and SMS marketing app \u2014 a combined replacement for the older standalone Shopify Email app. It handles email campaigns, SMS campaigns, and basic automation flows entirely within the Shopify admin, using Sidekick AI to help create and personalize email content. Pricing is usage-based and scales with send volume rather than list size, making it cost-effective early on.<\/p>\n\n\n\n<p>Its automation capabilities are meaningfully narrower than Klaviyo or Omnisend \u2014 segmentation options are less granular, and multi-step behavioral flows require workarounds. But for merchants who want a native starting point with zero integration overhead and both email and SMS in one place, Shopify Messaging covers the fundamentals cleanly.<\/p>\n\n\n\n<p>Best for: merchants just launching email and SMS marketing who want a single native tool before committing to a dedicated platform. Merchants who outgrow it typically migrate to Klaviyo or Omnisend.<\/p>\n\n\n\n<p>Before connecting any of the platforms above, it&#8217;s worth knowing what MESA handles natively \u2014 because the Email and SMS tools built into every MESA plan cover the transactional and event-triggered messaging layer without requiring a separate platform.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-mesa-s-built-in-email-and-sms-tools\"><span class=\"ez-toc-section\" id=\"MESAs-built-in-Email-and-SMS-tools\"><\/span>MESA&#8217;s built-in Email and SMS tools<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>MESA includes native <a href=\"https:\/\/www.getmesa.com\/tools\/email\">Email<\/a> and <a href=\"https:\/\/www.getmesa.com\/tools\/sms\">SMS<\/a> tools with every plan \u2014 no additional apps to install, no separate per-send fees, no third-party accounts required. These tools power transactional and event-triggered messages directly from your workflows: order confirmations, shipping notifications, abandoned cart reminders, delivery alerts, internal team alerts, high-risk order flags, and subscription payment failure notifications.<\/p>\n\n\n\n<p>The Email tool supports branded sends with variables and works with any workflow trigger. The SMS tool reaches customers on their phones with the same flexibility. For merchants who need operational messaging covered cleanly within their automation stack without adding platform overhead, these tools handle it natively.<\/p>\n\n\n\n<p>For marketing-grade campaigns \u2014 list management, broadcast sends, behavioral segmentation across large subscriber bases \u2014 Klaviyo, Omnisend, or Postscript is the right addition. MESA&#8217;s native tools and third-party platforms work alongside each other: MESA handles the trigger and event logic, and the marketing platform handles the campaign layer.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-mesa-connects-your-marketing-stack\"><span class=\"ez-toc-section\" id=\"How-MESA-connects-your-marketing-stack\"><\/span>How MESA connects your marketing stack<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Email and SMS platforms handle the sending layer. MESA handles the event and data layer \u2014 what triggers a message, which customer data gets passed into it, and what else happens at the same moment across your other apps.<\/p>\n\n\n\n<p>The workflows that matter most:<\/p>\n\n\n\n<p><strong>Trigger an email or SMS on any Shopify event.<\/strong> Klaviyo and Omnisend can detect order events natively. But events that originate outside Shopify \u2014 a subscription cancellation in Recharge, a delivery exception in Tracktor, a negative review in Yotpo, a form submission \u2014 require MESA to detect the event and push it into your email platform as a trigger.<\/p>\n\n\n\n<p><strong>Add a free product to a first order, then enroll the customer in a sequence.<\/strong> MESA detects the first-order condition, adds the free product, then fires a Klaviyo event that enrolls the customer in a post-purchase welcome sequence tailored to first-time buyers.<\/p>\n\n\n\n<p><strong>Save customer birthdays and trigger birthday emails.<\/strong> MESA&#8217;s Forms tool collects birthday data on the customer profile page. A scheduled workflow checks upcoming birthdays daily and fires a Klaviyo event to trigger a birthday discount email at the right moment.<\/p>\n\n\n\n<p><strong>Schedule theme changes for campaign launches.<\/strong> MESA can swap your Shopify storefront theme on a specific date and time \u2014 coordinating your email campaign launch with a matching on-site experience without any manual deployment.<\/p>\n\n\n\n<p><strong>Send a postcard after order creation.<\/strong> Pair MESA with Postco or PostPilot to send a physical postcard 10 days after order creation as a post-purchase touchpoint that email and SMS can&#8217;t replicate.<\/p>\n\n\n\n<p>MESA templates for marketing workflows:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.getmesa.com\/templates\/schedule-shopify-theme-change-specific-date-time\">Schedule Shopify theme change on a specific date<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.getmesa.com\/templates\/add-free-product-to-first-time-shopify-order\">Add a free product to a new customer&#8217;s first order<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.getmesa.com\/templates\/add-free-product-to-shopify-orders-over-100\">Add free product to orders over $100<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.getmesa.com\/templates\/record-customer-birthday-in-shopify-notes\">Save a customer&#8217;s birthday to Shopify notes<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.getmesa.com\/templates\/send-postcard-to-first-time-shopify-customers\">Send a postcard after an order is created<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.getmesa.com\/templates\/notify-waitlist-customers-product-availability\">Notify waitlisted customers when a product becomes available<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.getmesa.com\/templates\/create-unique-discount-codes-for-new-shopify-customers\">Create unique discount codes for new Shopify customers<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.getmesa.com\/templates\/send-subscription-conversion-emails-after-product-purchase\">Send subscription conversion emails after product purchase<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.getmesa.com\/templates\/send-thank-you-email-for-yotpo-review\">Send a thank you email for Yotpo reviews<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.getmesa.com\/templates\/email-customer-after-negative-stamped-io-review\">Email customers after receiving a negative review on Stamped.io<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.getmesa.com\/templates\/approve-thank-you-emails-before-sending\">Approve thank-you emails before sending to customers<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-email-vs-sms-how-to-think-about-using-both\"><span class=\"ez-toc-section\" id=\"Email-vs-SMS-how-to-think-about-using-both\"><\/span>Email vs. SMS: how to think about using both<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Email and SMS are not competitors \u2014 they&#8217;re complementary channels with distinct strengths that should be used in sequence.<\/p>\n\n\n\n<p>Email is the right channel for: rich content, product storytelling, newsletters, longer post-purchase sequences, review requests, loyalty updates, and any message where formatting and visual design add value. Email&#8217;s average revenue per recipient for automated flows is $1.94, rising to $3.65 for abandoned cart flows, according to Klaviyo data.<\/p>\n\n\n\n<p>SMS is the right channel for: time-sensitive messages where immediacy matters, high-intent triggers (abandoned carts, back-in-stock), delivery notifications, flash sales, and two-way conversational exchanges. SMS generates higher revenue per recipient than email on a per-message basis, but list sizes are typically smaller because opt-in rates are lower and compliance requirements are stricter.<\/p>\n\n\n\n<p>The most effective programs use both in coordinated sequences: an abandoned cart SMS fires first for immediate recovery, followed by an email 2\u20134 hours later for customers who didn&#8217;t convert. A back-in-stock SMS and email go out simultaneously to maximize reach. A post-purchase sequence uses email for product content and SMS for delivery notifications.<\/p>\n\n\n\n<p>The important constraint: SMS subscribers are more sensitive to frequency. Sending more than 1 or 2 promotional SMS messages per week increases opt-outs. Email subscribers tolerate higher frequency, especially for stores with a strong editorial voice or genuinely useful content.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-frequently-asked-questions\"><span class=\"ez-toc-section\" id=\"Frequently-asked-questions\"><\/span>Frequently asked questions<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1774029565318\"><strong class=\"schema-faq-question\">What is the best email marketing app for Shopify?<\/strong> <p class=\"schema-faq-answer\">Klaviyo is the most widely used and generally the strongest choice for merchants who want deep Shopify integration and a single platform for both email and SMS. Omnisend is a competitive alternative with a more accessible setup and better pricing at lower list sizes. Shopify Messaging is Shopify&#8217;s own combined email and SMS tool \u2014 a capable free starting point for merchants not yet ready to invest in a dedicated platform.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1774029582932\"><strong class=\"schema-faq-question\">Does Shopify have built-in email marketing?<\/strong> <p class=\"schema-faq-answer\">Shopify includes automated transactional notifications (order confirmations, shipping updates, abandoned cart emails) natively, and offers Shopify Messaging as a first-party app for email and SMS campaigns. For advanced automation flows, behavioral segmentation, and event-triggered sequences across multiple apps, a third-party platform like Klaviyo or Omnisend is required.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1774029593791\"><strong class=\"schema-faq-question\">What is the average ROI for email marketing in ecommerce?<\/strong> <p class=\"schema-faq-answer\">According to Klaviyo data, ecommerce and retail businesses see the highest email marketing ROI of any industry \u2014 approximately $45 returned for every $1 spent. Omnisend reports US merchants on their platform see an average of $76 per $1. The highest-performing automated flows (abandoned cart, post-purchase) significantly exceed these averages per recipient.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1774029604670\"><strong class=\"schema-faq-question\">What&#8217;s the difference between email marketing and marketing automation?<\/strong> <p class=\"schema-faq-answer\">Email marketing refers to sending campaigns and newsletters to a list of recipients. Marketing automation refers to event-triggered sequences that fire based on customer behavior \u2014 a purchase, an abandoned cart, a subscription cancellation, or a birthday. Automated emails consistently outperform broadcast campaigns: according to Omnisend data, automated emails drove 41% of all email-generated orders in 2023 while accounting for just 2% of total email volume.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1774029615513\"><strong class=\"schema-faq-question\">Is SMS marketing worth it for Shopify stores?<\/strong> <p class=\"schema-faq-answer\">Yes, for most merchants who have the audience scale to build an opt-in SMS list. SMS achieves open rates of around 98%, and 90% of messages are read within 3 minutes, according to Forbes and Validity research. The channel generates strong ROI but requires a separate opt-in from email subscribers and stricter message frequency discipline \u2014 exceeding one to two promotional messages per week increases opt-out rates significantly.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1774029635192\"><strong class=\"schema-faq-question\">What Shopify SMS marketing app should I use?<\/strong> <p class=\"schema-faq-answer\">Klaviyo is the default recommendation for merchants who already use it for email, since managing both in one platform simplifies segmentation and sequencing. Postscript is the strongest SMS-only option for merchants who want to prioritize SMS as a primary revenue channel. Omnisend is the best all-in-one solution for merchants who want email, SMS, and push notifications in a single platform at a more affordable price.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1774029635838\"><strong class=\"schema-faq-question\">Can MESA send email and SMS automatically?<\/strong> <p class=\"schema-faq-answer\">MESA includes a built-in Email tool and SMS by MESA for transactional and workflow-triggered messages. For marketing-grade campaigns with list management and broadcast sends, MESA works alongside Klaviyo, Omnisend, Postscript, and Twilio \u2014 acting as the event and trigger layer that pushes data and events into those platforms to fire their automations. See MESA&#8217;s <a href=\"https:\/\/www.getmesa.com\/apps\/klaviyo\/integrate\">Klaviyo integration<\/a> for details.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1774029636500\"><strong class=\"schema-faq-question\">What is the best abandoned cart email strategy?<\/strong> <p class=\"schema-faq-answer\">A three-email sequence performs better than a single email: send the first email 1\u20134 hours after abandonment (reminder, no discount), the second at 24 hours (reinforce urgency, optionally introduce a small discount), and the third at 72 hours (final offer, stronger incentive). Coordinate with an abandoned cart SMS sent within the first 30 minutes for maximum recovery. Klaviyo&#8217;s abandoned cart flow data shows an average RPR of $3.65 \u2014 among the highest of any automated email type.<\/p> <\/div> <\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-next-steps\"><span class=\"ez-toc-section\" id=\"Next-steps\"><\/span>Next steps<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>The highest-ROI starting point for most Shopify stores is the abandoned cart flow, followed by the post-purchase sequence. Both are high-intent moments where the right automated message converts measurably better than no message at all.<\/p>\n\n\n\n<div class=\"card-next-steps\">\n\t<div class=\"card__content\">\n\t\t<h4>What to do next&#8230;<\/h4>\n<p>The fastest way to see automation working in your store is to start with a single workflow.<\/p>\n<ol>\n<li><a href=\"https:\/\/www.getmesa.com\/pricing\"><strong>Try MESA free<\/strong><\/a> \u2014 start a 7-day free trial and get your first workflow running.<\/li>\n<li><a href=\"https:\/\/www.getmesa.com\/templates\"><strong>Browse the template library<\/strong><\/a> \u2014 pre-built workflows for the most common Shopify automation tasks.<\/li>\n<li><a href=\"https:\/\/www.getmesa.com\/yedric\"><strong>Talk to Yedric<\/strong><\/a> \u2014 describe what you want to automate, and let our AI assistant build it for you.<\/li>\n<li><a href=\"https:\/\/www.getmesa.com\/support\"><strong>Get free workflow setup<\/strong><\/a> \u2014 MESA&#8217;s team will build your first workflow at no cost.<\/li>\n<\/ol>\n\t<\/div><!-- \/.card__content -->\n\n\t\n<div class=\"socials card__socials\">\n\t<ul>\n\t\t\t\t\t<li>\n\t\t\t\t<a href=\"https:\/\/twitter.com\/getmesa\" target=\"_blank\">\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/twitter-icon.svg\" class=\"attachment-small size-small\" alt=\"icon: twitter\" \/>\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li>\n\t\t\t\t<a href=\"https:\/\/www.youtube.com\/@getmesa\" target=\"_blank\">\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/youtube-icon.svg\" class=\"attachment-small size-small\" alt=\"icon: youtube\" \/>\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li>\n\t\t\t\t<a href=\"https:\/\/www.linkedin.com\/company\/9754608\/\" target=\"_blank\">\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/linkedin-icon.svg\" class=\"attachment-small size-small\" alt=\"linkedin icon\" \/>\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t<\/ul>\n<\/div><!-- \/.socials -->\n<\/div><!-- \/.card-next-steps -->\n","protected":false},"excerpt":{"rendered":"<p>Email and SMS are the two highest-ROI marketing channels available to Shopify merchants \u2014 and the gap between stores that&#8230;<\/p>\n","protected":false},"author":1,"featured_media":18444,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[444],"tags":[280,146,148,356,350,39],"class_list":["post-18443","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-shopify-guides","tag-email","tag-klaviyo","tag-omnisend","tag-postscript","tag-sms","tag-twilio"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Shopify Email and SMS Marketing Automation: Complete Guide (2026)<\/title>\n<meta name=\"description\" content=\"How to automate email and SMS marketing on Shopify \u2014 what Klaviyo, Omnisend, and Postscript automate, which flows drive the most revenue, and how MESA connects your marketing stack.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.getmesa.com/blog\/shopify-email-sms-marketing-automation\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shopify Email and SMS Marketing Automation: Complete Guide (2026)\" \/>\n<meta property=\"og:description\" content=\"Email and SMS are the two highest-ROI marketing channels available to Shopify merchants \u2014 and the gap between stores that automate them effectively and\" \/>\n<meta property=\"og:url\" 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ODonnell","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/62bb965c979cc1de4c6f046fb47a28a57bc194da441ebe43b3dfbe2f2f893563?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/62bb965c979cc1de4c6f046fb47a28a57bc194da441ebe43b3dfbe2f2f893563?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/62bb965c979cc1de4c6f046fb47a28a57bc194da441ebe43b3dfbe2f2f893563?s=96&d=mm&r=g","caption":"Ryan ODonnell"},"sameAs":["https:\/\/www.getmesa.com"],"jobTitle":"Director of Marketing","worksFor":"MESA"},{"@type":"Question","@id":"https:\/\/www.getmesa.com/blog\/shopify-email-sms-marketing-automation\/#faq-question-1774029565318","position":1,"url":"https:\/\/www.getmesa.com/blog\/shopify-email-sms-marketing-automation\/#faq-question-1774029565318","name":"What is the best email marketing app for Shopify?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Klaviyo is the most widely used and generally the strongest choice for merchants who want deep Shopify integration and a single platform for both email and SMS. Omnisend is a competitive alternative with a more accessible setup and better pricing at lower list sizes. Shopify Messaging is Shopify's own combined email and SMS tool \u2014 a capable free starting point for merchants not yet ready to invest in a dedicated platform.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.getmesa.com/blog\/shopify-email-sms-marketing-automation\/#faq-question-1774029582932","position":2,"url":"https:\/\/www.getmesa.com/blog\/shopify-email-sms-marketing-automation\/#faq-question-1774029582932","name":"Does Shopify have built-in email marketing?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Shopify includes automated transactional notifications (order confirmations, shipping updates, abandoned cart emails) natively, and offers Shopify Messaging as a first-party app for email and SMS campaigns. For advanced automation flows, behavioral segmentation, and event-triggered sequences across multiple apps, a third-party platform like Klaviyo or Omnisend is required.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.getmesa.com/blog\/shopify-email-sms-marketing-automation\/#faq-question-1774029593791","position":3,"url":"https:\/\/www.getmesa.com/blog\/shopify-email-sms-marketing-automation\/#faq-question-1774029593791","name":"What is the average ROI for email marketing in ecommerce?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"According to Klaviyo data, ecommerce and retail businesses see the highest email marketing ROI of any industry \u2014 approximately $45 returned for every $1 spent. Omnisend reports US merchants on their platform see an average of $76 per $1. The highest-performing automated flows (abandoned cart, post-purchase) significantly exceed these averages per recipient.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.getmesa.com/blog\/shopify-email-sms-marketing-automation\/#faq-question-1774029604670","position":4,"url":"https:\/\/www.getmesa.com/blog\/shopify-email-sms-marketing-automation\/#faq-question-1774029604670","name":"What's the difference between email marketing and marketing automation?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Email marketing refers to sending campaigns and newsletters to a list of recipients. Marketing automation refers to event-triggered sequences that fire based on customer behavior \u2014 a purchase, an abandoned cart, a subscription cancellation, or a birthday. Automated emails consistently outperform broadcast campaigns: according to Omnisend data, automated emails drove 41% of all email-generated orders in 2023 while accounting for just 2% of total email volume.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.getmesa.com/blog\/shopify-email-sms-marketing-automation\/#faq-question-1774029615513","position":5,"url":"https:\/\/www.getmesa.com/blog\/shopify-email-sms-marketing-automation\/#faq-question-1774029615513","name":"Is SMS marketing worth it for Shopify stores?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Yes, for most merchants who have the audience scale to build an opt-in SMS list. SMS achieves open rates of around 98%, and 90% of messages are read within 3 minutes, according to Forbes and Validity research. The channel generates strong ROI but requires a separate opt-in from email subscribers and stricter message frequency discipline \u2014 exceeding one to two promotional messages per week increases opt-out rates significantly.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.getmesa.com/blog\/shopify-email-sms-marketing-automation\/#faq-question-1774029635192","position":6,"url":"https:\/\/www.getmesa.com/blog\/shopify-email-sms-marketing-automation\/#faq-question-1774029635192","name":"What Shopify SMS marketing app should I use?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Klaviyo is the default recommendation for merchants who already use it for email, since managing both in one platform simplifies segmentation and sequencing. Postscript is the strongest SMS-only option for merchants who want to prioritize SMS as a primary revenue channel. Omnisend is the best all-in-one solution for merchants who want email, SMS, and push notifications in a single platform at a more affordable price.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.getmesa.com/blog\/shopify-email-sms-marketing-automation\/#faq-question-1774029635838","position":7,"url":"https:\/\/www.getmesa.com/blog\/shopify-email-sms-marketing-automation\/#faq-question-1774029635838","name":"Can MESA send email and SMS automatically?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"MESA includes a built-in Email tool and SMS by MESA for transactional and workflow-triggered messages. For marketing-grade campaigns with list management and broadcast sends, MESA works alongside Klaviyo, Omnisend, Postscript, and Twilio \u2014 acting as the event and trigger layer that pushes data and events into those platforms to fire their automations. See MESA's <a href=\"https:\/\/www.getmesa.com\/apps\/klaviyo\/integrate\">Klaviyo integration<\/a> for details.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.getmesa.com/blog\/shopify-email-sms-marketing-automation\/#faq-question-1774029636500","position":8,"url":"https:\/\/www.getmesa.com/blog\/shopify-email-sms-marketing-automation\/#faq-question-1774029636500","name":"What is the best abandoned cart email strategy?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"A three-email sequence performs better than a single email: send the first email 1\u20134 hours after abandonment (reminder, no discount), the second at 24 hours (reinforce urgency, optionally introduce a small discount), and the third at 72 hours (final offer, stronger incentive). Coordinate with an abandoned cart SMS sent within the first 30 minutes for maximum recovery. Klaviyo's abandoned cart flow data shows an average RPR of $3.65 \u2014 among the highest of any automated email type.","inLanguage":"en-US"},"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.getmesa.com/blog\/wp-json\/wp\/v2\/posts\/18443","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.getmesa.com/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.getmesa.com/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.getmesa.com/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.getmesa.com/blog\/wp-json\/wp\/v2\/comments?post=18443"}],"version-history":[{"count":4,"href":"https:\/\/www.getmesa.com/blog\/wp-json\/wp\/v2\/posts\/18443\/revisions"}],"predecessor-version":[{"id":18458,"href":"https:\/\/www.getmesa.com/blog\/wp-json\/wp\/v2\/posts\/18443\/revisions\/18458"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.getmesa.com/blog\/wp-json\/wp\/v2\/media\/18444"}],"wp:attachment":[{"href":"https:\/\/www.getmesa.com/blog\/wp-json\/wp\/v2\/media?parent=18443"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.getmesa.com/blog\/wp-json\/wp\/v2\/categories?post=18443"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.getmesa.com/blog\/wp-json\/wp\/v2\/tags?post=18443"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}