Email template option 1 (Professional):<\/strong><\/p>\n\n\n\nTo Whom It May Concern:\n\nI am writing to formally opt out of Amazon's \"Buy for Me\" program.\n\nStore Name: [Your Store Name]\nWebsite: [Your Website URL]\nOrder Number: {{shopify.order_number}}\nDate: {{shopify.created_at}}\n\nI do not consent to Amazon scraping, listing, or reselling products from my website. I do not authorize Amazon or its agents to place orders on my behalf or on behalf of Amazon customers.\n\nPlease remove all products from my website from Amazon's \"Buy for Me\" catalog immediately and confirm this action in writing.\n\nThis order has been automatically cancelled and refunded.\n\nRegards,\n[Your Name]\n[Your Title]<\/code><\/pre>\n\n\n\nEmail template option 2 (Direct):<\/strong><\/p>\n\n\n\nAmazon Brand Team,\n\nYour \"Buy for Me\" service placed an order on my store without my permission. This order ({{shopify.order_number}}) has been automatically cancelled and refunded.\n\nI am formally opting out of your Buy for Me program. Remove my store from your scraping immediately:\n\nStore: [Your Store Name]\nURL: [Your Website URL]\n\nDo not place orders on my store again.\n\n[Your Name]<\/code><\/pre>\n\n\n\nWhat this does:<\/strong> Every time the workflow identifies and blocks an Amazon order, it will also send this email to Amazon’s brand relations team. This creates a paper trail of your opt-out requests and makes your position clear.<\/p>\n\n\n\nUsing Shopify variables:<\/strong> Notice the {{shopify.order_number}}<\/code> and {{shopify.created_at}}<\/code> in the templates? These are dynamic variables that MESA will replace with the actual order information. You can include other details like {{shopify.email}}<\/code> or {{shopify.total_price}}<\/code> if you want to provide more context in your opt-out emails.<\/p>\n\n\n\nSending as yourself:<\/strong> Make sure to configure the “From” email address to use your own business email, not a generic MESA address. This makes the opt-out request more official and ensures any responses come back to you.<\/p>\n\n\n\n<\/span>Verifying your workflow is working<\/span><\/h2>\n\n\n\nAfter you’ve enabled your workflow, here’s how to confirm it’s running correctly:<\/p>\n\n\n\n
<\/span>Check workflow status<\/span><\/h3>\n\n\n\n\nGo to your MESA workflow dashboard<\/li>\n\n\n\n Find your “Block Amazon Buy for Me Orders” workflow<\/li>\n\n\n\n Look for the status indicator\u2014it should show as “Enabled” or “Active”<\/li>\n\n\n\n Check the “Last Run” timestamp to see when it last processed an order<\/li>\n<\/ol>\n\n\n\n<\/span>Monitor workflow activity<\/span><\/h3>\n\n\n\nMESA keeps a log of every time your workflow runs. To view this:<\/p>\n\n\n\n
\nClick on your workflow to open it<\/li>\n\n\n\n Navigate to the “Activity” tab<\/li>\n\n\n\n You’ll see a record of each order that triggered the workflow<\/li>\n\n\n\n Click on any log entry to see the step-by-step execution and whether each step succeeded<\/li>\n<\/ol>\n\n\n\n<\/span>What successful execution looks like<\/span><\/h3>\n\n\n\nWhen an Amazon Buy for Me order comes through, you should see:<\/p>\n\n\n\n
\nTrigger fires: Order created event captured<\/li>\n\n\n\n Filter passes: Email check returns true<\/li>\n\n\n\n Cancel succeeds: Order status changed to “Cancelled”<\/li>\n\n\n\n Refund succeeds: Refund created and processed<\/li>\n\n\n\n Email sent (if configured): Opt-out notification delivered to Amazon<\/li>\n<\/ul>\n\n\n\n<\/span>Check your Shopify orders<\/span><\/h3>\n\n\n\nIn your Shopify admin, any cancelled Amazon orders should show:<\/p>\n\n\n\n
\nOrder status: “Cancelled”<\/li>\n\n\n\n Payment status: “Refunded”<\/li>\n\n\n\n Timeline showing the cancellation and refund happened within seconds of order creation<\/li>\n<\/ul>\n\n\n\n<\/span>Troubleshooting common issues<\/span><\/h2>\n\n\n\n<\/span>Issue: Workflow isn’t triggering on new orders<\/span><\/h3>\n\n\n\nPossible causes:<\/p>\n\n\n\n
\nWorkflow is disabled (check the toggle switch)<\/li>\n\n\n\n MESA isn’t connected to Shopify properly<\/li>\n<\/ul>\n\n\n\nSolution:<\/p>\n\n\n\n
\nVerify the workflow status shows “Enabled”<\/li>\n\n\n\n Check your MESA integrations to ensure Shopify is connected<\/li>\n\n\n\n Try disconnecting and reconnecting Shopify in your MESA settings<\/li>\n<\/ol>\n\n\n\n<\/span>Issue: Orders are getting through the filter<\/span><\/h3>\n\n\n\nPossible causes:<\/p>\n\n\n\n
\nAmazon changed their email format<\/li>\n\n\n\n Filter comparison is set incorrectly<\/li>\n<\/ul>\n\n\n\nSolution:<\/p>\n\n\n\n
\nCheck the actual email address on the Amazon order<\/li>\n\n\n\n Verify your filter uses “contains” not “equals”<\/li>\n\n\n\n Update the filter text if Amazon is using a different pattern than “buyforme.amazon”<\/li>\n<\/ol>\n\n\n\n<\/span>Issue: Order cancels but doesn’t refund<\/span><\/h3>\n\n\n\nPossible causes:<\/p>\n\n\n\n
\nPayment hasn’t been captured yet (this is actually fine)<\/li>\n\n\n\n Refund step isn’t configured correctly<\/li>\n<\/ul>\n\n\n\nSolution:<\/p>\n\n\n\n
\nCheck that the refund step is using the correct order ID variable: {{shopify.id}}<\/code><\/li>\n\n\n\n