{"id":1334,"date":"2021-03-25T19:25:52","date_gmt":"2021-03-25T19:25:52","guid":{"rendered":"http:\/\/www.getmesa.com/blog\/blog\/?p=1334"},"modified":"2025-11-14T17:31:50","modified_gmt":"2025-11-14T17:31:50","slug":"how-gladskin-found-their-shipping-problem-solution","status":"publish","type":"post","link":"https:\/\/www.getmesa.com/blog\/how-gladskin-found-their-shipping-problem-solution\/","title":{"rendered":"How Gladskin found their shipping problem solution"},"content":{"rendered":"\n<p><a href=\"https:\/\/www.gladskin.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Gladskin<\/a> is a skincare brand under the umbrella of Dutch biotech company <a href=\"https:\/\/www.micreos.com\/\">Micreos<\/a> that takes a unique approach to skincare, targeting unwanted bacteria that cause conditions such as eczema and rosacea. Though based in Holland, they do most of their scientific research in Switzerland.&nbsp;<\/p>\n\n\n<figure class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1112\" height=\"626\" src=\"https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/case-study-gladskin.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Gladskin workflow case study\" style=\"object-fit:cover;\" srcset=\"https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/case-study-gladskin.jpg 1112w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/case-study-gladskin-300x169.jpg 300w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/case-study-gladskin-1024x576.jpg 1024w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/case-study-gladskin-768x432.jpg 768w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/case-study-gladskin-552x311.jpg 552w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/case-study-gladskin-355x200.jpg 355w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/case-study-gladskin-764x430.jpg 764w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/case-study-gladskin-284x160.jpg 284w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/case-study-gladskin-90x50.jpg 90w\" sizes=\"auto, (max-width: 1112px) 100vw, 1112px\" \/><\/figure>\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-can-you-automate-a-sustainable-shipping-solution\"><span class=\"ez-toc-section\" id=\"How-can-you-automate-a-sustainable-shipping-solution\"><\/span>How can you automate a sustainable shipping solution?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>For Gladskin, the ongoing COVID pandemic caused a slowing effect on global shipping, and with their customers experiencing heavy delays, they grew worried about rising \u201cWhere\u2019s my order?\u201d tickets (especially during the holiday season). Plus: many of Gladskin\u2019s products are used to treat chronic skin conditions, so customers unexpectedly being without it presented a major issue for their brand image.<\/p>\n\n\n\n<p>They needed a sustainable way to contact customers with shipping issues and nip the problem in the bud. Gladskin first tried manually reaching out to customers using a third-party app, but soon realized this approach wasn\u2019t scalable. Sticking to their former process would have meant a surge in late-order complaints, and a blow to brand image.<\/p>\n\n\n\n<p>That\u2019s when they reached out to MESA.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>MESA is an asset to any business looking to provide a best-in-class customer experience.<\/p>\n<cite><em>-Helen Caroll, Customer Experience Associate at Gladskin<\/em><\/cite><\/blockquote>\n\n\n\n<p>Use these free workflow templates today:<\/p>\n\n\n<div class=\"mesa-template-backend frontend-hidden\">\n    <p><strong>MESA Template ID<\/strong><\/p>\n    <p>email-alert-for-delayed-package<\/p>\n<\/div>\n\n<div class=\"mesa-template\" data-template=\"email-alert-for-delayed-package\"><\/div>\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\t\t<style>.mesa-template-backend {\n    background: rgba(139, 139, 150, 0.1);\n    padding: 22px;\n}\n\n.mesa-template-backend h5,\n.mesa-template-backend p {\n    margin: 0 0 5px;\n}\n\n.mesa-template-backend p {\n    font-size: 16px;\n}\n\n.mesa-template-backend p:last-child {\n    display: inline-block;\n    background: #fff;\n    padding: 5px 10px;\n}\n\n.mesa-template-backend p strong {\n    font-size: 12px;\n}<\/style>\n\t\t\n\n<div class=\"mesa-template-backend frontend-hidden\">\n    <p><strong>MESA Template ID<\/strong><\/p>\n    <p>tag-customers-as-vip-after-500-spend<\/p>\n<\/div>\n\n<div class=\"mesa-template\" data-template=\"tag-customers-as-vip-after-500-spend\"><\/div>\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"mesa-template-backend frontend-hidden\">\n    <p><strong>MESA Template ID<\/strong><\/p>\n    <p>generate-shopify-order-fulfillments-from-google-sheets<\/p>\n<\/div>\n\n<div class=\"mesa-template\" data-template=\"generate-shopify-order-fulfillments-from-google-sheets\"><\/div>\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-integrating-with-mesa\"><span class=\"ez-toc-section\" id=\"Integrating-with-MESA\"><\/span>Integrating with MESA<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>CX Associate Helen Caroll said that the ability to integrate with their existing apps was a prime factor in the brand partnering with MESA, as it allowed them to automate much of the manual, time-consuming work they\u2019d been doing.<\/p>\n\n\n\n<p>Specifically, for every late shipment, customers had to be emailed, and if the expedited shipping window was missed, the buyer then needed to be refunded. Working with MESA made automating this entire process a breeze and eliminated hours of tedious work for the Gladskin team.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-glad-customers-great-service\"><span class=\"ez-toc-section\" id=\"Glad-customers-great-service\"><\/span>Glad customers, great service<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>The biggest advantage Gladskin has seen so far since integrating MESA into their workflow is the steady decline in \u201cWhere\u2019s my order?\u201d tickets. Helen said they\u2019ve already had customers reach out to thank them for their (MESA-automated) communication over late orders.&nbsp;<\/p>\n\n\n\n<p>And the icing on the cake? MESA\u2019s support team has been extremely helpful and quick to respond with any questions the team has. This results in happy customers and a stellar customer experience.<\/p>\n\n\n\n<div class=\"card-next-steps\">\n\t<div class=\"card__content\">\n\t\t<h4>What to do next&#8230;<\/h4>\n<p>The fastest way to see automation working in your store is to start with a single workflow.<\/p>\n<ol>\n<li><a href=\"https:\/\/www.getmesa.com\/pricing\"><strong>Try MESA free<\/strong><\/a> \u2014 start a 7-day free trial and get your first workflow running.<\/li>\n<li><a href=\"https:\/\/www.getmesa.com\/templates\"><strong>Browse the template library<\/strong><\/a> \u2014 pre-built workflows for the most common Shopify automation tasks.<\/li>\n<li><a href=\"https:\/\/www.getmesa.com\/yedric\"><strong>Talk to Yedric<\/strong><\/a> \u2014 describe what you want to automate, and let our AI assistant build it for you.<\/li>\n<li><a href=\"https:\/\/www.getmesa.com\/support\"><strong>Get free workflow setup<\/strong><\/a> \u2014 MESA&#8217;s team will build your first workflow at no cost.<\/li>\n<\/ol>\n\t<\/div><!-- \/.card__content -->\n\n\t\n<div class=\"socials card__socials\">\n\t<ul>\n\t\t\t\t\t<li>\n\t\t\t\t<a href=\"https:\/\/twitter.com\/getmesa\" target=\"_blank\">\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/twitter-icon.svg\" class=\"attachment-small size-small\" alt=\"icon: twitter\" \/>\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li>\n\t\t\t\t<a href=\"https:\/\/www.youtube.com\/@getmesa\" target=\"_blank\">\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/youtube-icon.svg\" class=\"attachment-small size-small\" alt=\"icon: youtube\" \/>\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li>\n\t\t\t\t<a href=\"https:\/\/www.linkedin.com\/company\/9754608\/\" target=\"_blank\">\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/linkedin-icon.svg\" class=\"attachment-small size-small\" alt=\"linkedin icon\" \/>\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t<\/ul>\n<\/div><!-- \/.socials -->\n<\/div><!-- \/.card-next-steps -->\n","protected":false},"excerpt":{"rendered":"<p>Gladskin is a skincare brand under the umbrella of Dutch biotech company Micreos that takes a unique approach to skincare,&#8230;<\/p>\n","protected":false},"author":2,"featured_media":1336,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[47],"tags":[280,13],"class_list":["post-1334","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-study","tag-email","tag-tracktor"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.6) - 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