{"id":1245,"date":"2021-03-12T20:00:00","date_gmt":"2021-03-12T20:00:00","guid":{"rendered":"http:\/\/www.getmesa.com/blog\/blog\/?p=1245"},"modified":"2025-02-07T17:08:39","modified_gmt":"2025-02-07T17:08:39","slug":"stylemeghd-improves-customer-experience-by-automating-emails-with-mesa","status":"publish","type":"post","link":"https:\/\/www.getmesa.com/blog\/stylemeghd-improves-customer-experience-by-automating-emails-with-mesa\/","title":{"rendered":"StyleMeGHD improves customer experience by automating emails with MESA"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/stylemeghd.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">StyleMeGHD<\/a>, backed by interior design firm Guided Home Design, is a curated home decor and furniture store located in Old Town Scottsdale, Arizona. Founded by interior design director Kristen Hancock, StyleMeGHD shares quality yet cost-effective home decor products sourced from across the US.&nbsp;<\/p>\n\n\n<figure class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1112\" height=\"626\" src=\"https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/case-study-stylemeghd.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"StyleMe GHD workflow case study\" style=\"object-fit:cover;\" srcset=\"https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/case-study-stylemeghd.jpg 1112w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/case-study-stylemeghd-300x169.jpg 300w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/case-study-stylemeghd-1024x576.jpg 1024w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/case-study-stylemeghd-768x432.jpg 768w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/case-study-stylemeghd-552x311.jpg 552w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/case-study-stylemeghd-355x200.jpg 355w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/case-study-stylemeghd-764x430.jpg 764w, https:\/\/www.getmesa.com/blog\/wp-content\/uploads\/case-study-stylemeghd-284x160.jpg 284w\" sizes=\"auto, (max-width: 1112px) 100vw, 1112px\" \/><\/figure>\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-can-you-automate-emails-to-build-customer-relationships-nbsp\"><span class=\"ez-toc-section\" id=\"How-can-you-automate-emails-to-build-customer-relationships\"><\/span>How can you automate emails to build customer relationships?&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">StyleMeGHD needed to automate their emails to increase customer connections and improve retention. Their team was manually sending emails to customers with their order tracking link, leading to a longer processing time and limiting their ability to connect with customers automatically.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Meghan Owen, Marketing Director, knew they were losing their customers\u2019 trust and future purchases due to not keeping them informed about their orders. Hiring an additional employee to help communicate with customers would have cost much more than using MESA.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><em>We decided to go with MESA because it seamlessly integrated with our order tracking system and made it easy for us to set up workflows to trigger emails. The team at MESA was also very responsible and helpful when it came to answering our questions and even setting up the workflows for us.<\/em><\/p>\n<cite>Meghan Owen, Marketing Director<\/cite><\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-mesa-s-seamless-integration-nbsp\"><span class=\"ez-toc-section\" id=\"MESAs-seamless-integration\"><\/span>MESA\u2019s seamless integration&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Integrating with their email system <a href=\"https:\/\/www.getmesa.com\/apps\/shopify\/integrate\/klaviyo\">Klaviyo<\/a> and other apps on Shopify, StyleMeGHD can send emails to customers based on their order tags. Now, when a customer completes an order, a specific MESA workflow is triggered and emails are sent automatically.\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-a-game-changer-for-customer-experience-nbsp\"><span class=\"ez-toc-section\" id=\"A-game-changer-for-customer-experience\"><\/span>A game-changer for customer experience&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">MESA\u2019s <a href=\"https:\/\/www.getmesa.com\/apps\/klaviyo\/integrate\">integration with Klaviyo<\/a> and other Shopify apps has resulted in more time to focus on things that move the business forward. Marketing director Meghan Owen said automating order emails has led to fewer customer complaints and a longer customer lifecycle.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><em>MESA is a game-changer. Free up your time spent manually reaching out to your customers and start automating processes where you can. The team at MESA is incredibly helpful and goes the extra mile to make sure everything is running smoothly.<\/em><\/p>\n<cite>Meghan Owen, Marketing Director<\/cite><\/blockquote>\n\n\n\n<div class=\"card-next-steps\">\n\t<div class=\"card__content\">\n\t\t<h4>What to do next&#8230;<\/h4>\n<p>The fastest way to automate anything is to start with a single task.<\/p>\n<ol>\n<li><a href=\"https:\/\/www.getmesa.com\/pricing\"><strong>Try MESA free<\/strong><\/a> \u2014 7-day free trial included<\/li>\n<li><a href=\"https:\/\/www.getmesa.com\/templates\"><strong>Start from a template<\/strong><\/a> \u2014 pre-built workflows for the most common tasks<\/li>\n<li><a href=\"https:\/\/www.getmesa.com\/yedric\"><strong>Describe your workflow<\/strong><\/a> \u2014 let our AI assistant build it for you<\/li>\n<\/ol>\n\t<\/div><!-- \/.card__content -->\n\n\t<\/div><!-- \/.card-next-steps -->\n","protected":false},"excerpt":{"rendered":"<p>StyleMeGHD, backed by interior design firm Guided Home Design, is a curated home decor and furniture store located in Old&#8230;<\/p>\n","protected":false},"author":2,"featured_media":1248,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[47],"tags":[280,13],"class_list":["post-1245","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-study","tag-email","tag-tracktor"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>StyleMeGHD Boosts CX by Automating Emails with MESA<\/title>\n<meta name=\"description\" content=\"Find out how StyleMeGHD enhanced customer experiences by automating emails using MESA on Shopify\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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