Shopify logo Delighted Logo

Send a Delighted NPS survey to a customer after they place an order

time saved Saves 4 minutes

Measuring your net promoter score (NPS) provides many rewards. Not only is it a solid criterion of your store’s product and service quality, but it can help you identify potential brand advocates. This template will send a Delighted NPS survey to a customer five days after they make a Shopify purchase.

Step 1. Every time this happens:

Shopify logo
A Shopify order is created

Step 2. Then do this:

Delay by 5 days

Step 3. Then do this:

Send NPS email to the customer

“Not only did they create customized workflows that saved us from using a developer, but the support team is amazing.”


Tea Drops

“Simple and easy to use. Great staff to help support and accomplish goals. Lots of integrations and tons of ways to customize.”


Knowing Labs

“MESA automated our tasks. Their support team has been great and they've helped setup a number of workflows for us quickly.”